Shoe distress...!

dmac078

I bought a pair of shoes in a local shoe shop at the end of November. Part of the sole started to come away and I took them back, they happily changed them for another pair. 4 wears and 3 weeks later the same thing happened to the replacement pair. I took them back to the shop on Christmas Eve but I opted not to take another pair as they clearly had a defect.

I picked a replacement pair and they had to contact another branch to see if they had them in stock. Rather than have me bring the defective pair of shoes back they issued me with a credit note and told me they would call me when the shoes came in. I received a voicemail message saying that the shoes unfortunately weren't in stock in their other branches.

I went back to the shop and asked what the next step was, they didn't have any of the shoes I wanted. They advised me that credit notes was their policy, it was valid for 6 months and they constantly had new stock arriving.

I have been to the shop at least once a week since and still no suitable replacement is available. The manager refused to admit that I had received 2 faulty pairs of shoes as 'she didn't see them herself' and said that they constantly had new stock arriving.

It's almost 3 months since I bought the original pair of shoes, surely as I received TWO faulty pairs of shoes I am entitled to my money back despite what their company returns policy is?

Any advice would be gratefully received!!

m0bov

Send a letter before action.

bris

m0bov wrote: »

Send a letter before action.

On what grounds?
The op has already accepted the credit note so what grounds do you think they have for going to court?

cono1717

Send a letter before action.

Unless the company wrote the credit note out to say "This note is only for the replacement of the shoes with this specific brand" then a court would see a credit note as full and final settlement of the issue.

shaun_from_Africa

bris wrote: »

On what grounds?
The op has already accepted the credit note so what grounds do you think they have for going to court?

They accepted the credit note because they were told that the replacement shoes they wanted would be in stock at a later date, something that now doesn't appear to be going to happen.
Unless the store staff informed the OP that they could have a refund or credit note (their choice) they were acting illegally by only offering the credit note.

cono1717 wrote: »

Unless the company wrote the credit note out to say "This note is only for the replacement of the shoes with this specific brand" then a court would see a credit note as full and final settlement of the issue.

They advised me that credit notes was their policy

but their policy can't override UK law.