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cono1717

So most people (often rightly so) come here complaining about a company or asking about their consumer rights however, I am here to ask (admittedly about consumer rights) but to settle a debate in the office.

So here is my colleagues scenario:

She got in touch with vodafone who advised them that due to the contract price increase above the RPI she could cancel, she had some issues at work with them so decided to cancel it.

They asked if they could give her two months free and a discount on the contract would she keep the contract she agreed and signed up for 24 months.

Low and behold vodafone haven't given her the first two months free and she wants to cancel the contract. Partly because of not getting the two months free but also because of the poor service before.

Now what I say is that she would only be entitled to the two months free that she was originally promised and vodafone should only be liable for those two months and not to release her from the contract. Furthermore vodafone are only required to provide service at your home (according to the rules of ofCOM)

She is saying that but for those two months free she would of cancelled anyway and so is entitled to cancel. Thus the debate has ensued.

Obviously if I am wrong [STRIKE]I won't tell her the people on the internet agreed with her.[/STRIKE] I will tell her.

AJXX

I'm not really sure I understand the "debate"? Are you saying she would have taken the two months free and cancelled anyway?

You said she was promised two months free and a reduction of the contract price, but didn't get the two months free - did she get the reduction of the contract price?

Has she contacted Vodafone and given them a chance to put it right (she may get a further discount).

I suspect that the operator should provide a resonable service to the service address when taking out the contract. But let's be fair, it's not Vodafones fault if her signal is rubbish at work or when in ASDA, such is life, they can't have 100% signal coverage in every single location.

cono1717

This is my point. She wanted to cancel outright. Vodafone convinced her to stay on the premise of the two months free which she agreed to but now that it hasn't been done she wants to cancel again.

I don't know if she has got in touch with vodafone (I imagine not if its currently in the stages of talking about what she is entitled to) but my thoughts would be if vodafone refund the monies then all is settled? I'm not sure why someone would be allowed to cancel a contract simply because the thing that convinced you to get it hasn't been done (yet)

bris

They just need to correct the mistake and give her what was promised, it's a simple mistake so no right to cancel.

cono1717

bris wrote: »

They just need to correct the mistake and give her what was promised, it's a simple mistake so no right to cancel.

I'm not saying I feel smug but