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MSE News: House of Fraser forced to rewrite online returns policy

MSE_Luke
MSE_Luke Posts: 295 MSE Staff
Fourth Anniversary
in Consumer rights
House of Fraser has agreed to amend its online returns policy after it emerged customers were being incorrectly told they had just 14 days to return an item bought online to claim a full refund...
Read the full story:
'House of Fraser forced to rewrite online returns policy after giving wrong info'
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Comments

  • wealdroam
    wealdroam Posts: 19,181 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    From the article:
    If you've spotted a returns policy which is wrong or poorly worded, let us know. Email the details, with a link or screen grab if possible, to news@moneysavingexpert.com.
    I think we see many of these every week.

    Get emailing guys. :D
  • robin58
    robin58 Posts: 2,802 Forumite
    Seems the failure here is House of Fraser not employing a consumer lawyer.

    Plus somebody who cares to update thier website to show the correct rules in that law.

    Lazy company.
    The more I live, the more I learn.
    The more I learn, the more I grow.
    The more I grow, the more I see.
    The more I see, the more I know.
    The more I know, the more I see,
    How little I know.!! ;)
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