MSE News: House of Fraser forced to rewrite online returns policy

in Consumer Rights
2 replies 1.2K views
MSE_LukeMSE_Luke MSE Staff
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House of Fraser has agreed to amend its online returns policy after it emerged customers were being incorrectly told they had just 14 days to return an item bought online to claim a full refund...
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'House of Fraser forced to rewrite online returns policy after giving wrong info'
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Replies

  • wealdroamwealdroam Forumite
    19.2K Posts
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
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    From the article:
    If you've spotted a returns policy which is wrong or poorly worded, let us know. Email the details, with a link or screen grab if possible, to [email protected].
    I think we see many of these every week.

    Get emailing guys. :D
  • robin58robin58 Forumite
    2.8K Posts
    Seems the failure here is House of Fraser not employing a consumer lawyer.

    Plus somebody who cares to update thier website to show the correct rules in that law.

    Lazy company.
    The more I live, the more I learn.
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    How little I know.!! ;)
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