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Water Bills sticky
🌊 Here are some threads you might find useful: * Water Bills questions and comments * Water meters - pros and cons 🚰 Here's some relevant content from MoneySavingExpert.com: * Cut your water bills * Water bills - news stories 💦 And here are some other handy sites: * Ofwat - water sector regulator in England and Wales * CCW…
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Anyone else had a random water bill from Thames Water
We have been on water meters with Thames water at our previous property 2007-2022 and also in our new property since. We have always received 6 monthly bills, which is online with their published guidance (such as page 4…
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Paying good money to waste water…
Hi All, the local Water Co. is working in my street and, as a result my water supply has gone brown. I have received a text message from them, advising me to run my kitchen tap for 40, (yes 40 minutes)! As I am on a water meter, and am trying to solve an issue which THEY have created, is it fair that I have to pay extra to…
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Does this Bill seem Right?
I have been working down south away from home apart from the odd day for the last year or so. My energy bills have gone understanably low due to nobody being in the house but my 6 monthly water meter bill has gone up in this time in fact; my latest bill for just me not being there was £89.00. This was an "actual reading"…
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Northumbia Water offer - legit?
Yesterday I had some mail from Northumbria Water that appeared to be too good to true. The leaflet appeared to be genuinely from Northumbrian Water and came complete with a QR code (which I have not yet scanned). The company offered to do an assessment of home water usage and install anything required to improve…
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Saving water tip
I save the run off water from my taps in jugs and use it to fill the dog bowls and water plants. Sometimes I have some left over and add it to my compost to make it good for next years veg. I get 3 litres of cold water from my kitchen tap before the water gets warm and even though I use the dishwasher most of the time I…
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Faulty Smart Water Meter
Hello. Can someone advise me please. Our road had smart water meters installed in October last year. I have recently opted to activate my meter. However, I know my meter is faulty and giving an incorrect reading. I have contacted Thames Water and they insist there is nothing wrong with my meter. The customer services…
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Water meter installed but shows 0000 reading
I had a new water meter installed on the 21st last month and have just checked it as curious to see how much i've used but reading is 0000. There are Red numbers but I know i don't use these. Does the meter not kick in for a while? Shame as wanted to make sure no issues.
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Water meter pit continuously filling with water (not rain).
A little bit of preamble: In the past week, I could hear a feint hissing in my kitchen, where water comes into the property. Turning off the stop !!!!!! did nothing. I called a plumber, and after investigating the inlets, kitchen pipes, etc. he went to the outside water meter pit (located on the pavement) and took a look.…
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Two water bills
Having recently retired I have been looking at our household expenditure in detail. We have lived in our house for over 23 years and always received two water bills. One is for the supply and one for sewage I believe. We pay £36.19 a month to Southern and £37.28 to SES. Looking online at average bills this seems to be…
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Water bill rise - no meter
My water bill has risen from £480 (2023) to £821 (2024). The rationale provided by the water company SES Water is that I do not have a water meter and therefore effectively refused one. The only time they tried to contact us to install one was while I was away from home, and I never tried to reschedule. For the record I…
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switching back to unmetered water bills
My daughter has had 2 children since having their water meter fitted more than 2 years ago and feels it may be cheaper for them to go back to unmetered water bills. Does anyone know if you can request this after the 2 year 'cooling off' period?
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water leak fitting a smart meter anyone experienced this and successfully been paid compensation?
Hello, I had a water leak at my property shortly after the water meter was installed. I called out the Severn Trent supplier and they fitted a new one on the second attempt. After they had left I realised that there was damage to the kitchen sink base unit and being MDF, I have had to remove it. I have been asking Severn…
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Yorkshire Water - Submitting a meter reading
Hello I had a new water meter fitted when I moved back to Sheffield from Lincoln 3 years ago. I had a water meter in my old place in Lincoln, and I submitted a meter reading monthly. I can’t remember when I submitted one for Yorkshire Water. On their site, it says you can submit a meter reading after an estimated bill, or…
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Water bills up or down?
Water bills up? Feb 2024: https://www.bbc.co.uk/news/business-68172008 'Water bills to rise above inflation in April' ..... or water bills down? Sep 2023: https://www.bbc.co.uk/news/business-66922070 'Water firms forced to pay back customers for poor performance' Confused.
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South East Water "make it up" tariffs and billing
Hi, sorry this is a bit long to explain, but I'd welcome any comments or advice please. I moved into my home in 2009 from the much cheaper (at the time) Thames Water area. At the time we paid our bills to South East Water and Southern for water supply and waste water. Shortly after moving in and being shocked by the…
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water bill in credit!!
So came home from a jolly away to the normal stack of post and discovered when the water bill was opened that we are in credit. This in itself is not that unusual - last bill taking us up to Sept 2023 had an £18+ credit on it. But this one was £217+!!! My first reaction was that I should ring them and get them to stop the…
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What’s the real truth
My 2024 NWL water bill has gone up 11.8%. When I queried the increase with NWL, they told me that the rateable value part of the bill for water and sewerage had gone up by 8.8% only. When I questioned that this 8.8% increase doesn’t amount to the 11.8% increase they put me on hold. When they came back a few mins later they…
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Water Company Claim Legal Action
Newbie and long time lurker here! We would be very grateful for any thoughts on the following situation. It may be that it is not worth pursuing at all... Unfortunately our water supplier is one now famous for all the wrong reasons. Following a burst mains water pipe in the middle of our street in January this year, we…
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VAT on water bill
We live in our business and I believe domestic water use is VAT exempt. We have been charged 20% VAT. Waterplus have agreed we are exempt but will only return VAT till last April and no further back, we are not VAT registered so cannot claim it back. should Waterplus pay it all back or for a number of years as it dates…
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Water meter
After changing water suppliers I've managed to find out that my water meter is connected to the residential property above and I have been paying their bills as well as mine. I've asked my water company to carry out a match meter to property inspection but they are ignoring my request. Can I insist on this. The company…