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New to the Energy board? Start here
Hi all! If you’re new to this board, welcome! This board is a great place to ask questions about your energy tariff. To help other Forumites give you useful answers, please remember to include details of your annual energy consumption, and the unit rates/standing charge for any tariff or fix you're asking about. How much…
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Making a formal complaint to EDF about smart meter position
I've had electric and gas smart meters fitted by EDF to benefit from a fixed price deal and avoid future meter reading hassle. The gas meter is at the back of the cupboard and because it has an LCD display it now can't be manually read as you can't read the numbers from an angle. Whilst the meter readings are now…
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EON overbilling help
Hi all, I hope someone has experience and/or advice on this - I don’t know what else to do. I all but moved out of my flat 6 months ago (only stayed overnight 3 times since then) as I also had a lease on a new property in a different city for work. I expected my energy usage/bills to be next to nothing for the past 6…
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Letter from BW Legal
Good Morning! Just wondering if anyone could help with some advice on the below, unsure where to really go from here at this point. I was renting a property for 2 years with the supply of gas/electric coming from British Gas, all fine! I exited the Property at the beginning of February, provided my final meter readings and…
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No Standing Charge Tariff
What happened to this ?Martin Lewis was supposedly working on this - back in February - but no more has been heard .....
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Hive Thermostat in new home help!
I have just moved in to a new house and there is what I think is a Hive Thermostat. Based on looking at photos online and comparing it to what I can find in the house, I believe it’s a “Hive Mini Thermostat for Conventional Boilers”. I can control the basics of it from the Thermostat, but I thought that Hive devices were…
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No gas usage recorded on DCC since April. - Octopus billed for unreasonable amount of usage.
So I noticed on both Bright and Octopus no usage at all since April for gas. Whilst I am not using much now I am using something. My plan of action is to put boiler on for hour (all its usage since mid march has been timer only, not witnessed it on, but must be working as I have hot water), before putting on I will…
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Octopus Octoplus free summer energy sessions don't forget to sign up
If you haven't received an email pop to your octopus account on a Web browser and you should see a sign me up button there or on the octopus section. 1st session tomorrow
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Scottish power closed account.
Hi. on the 4th of July ‘25 I signed into the Scottish power app to make sure my monthly payments (electricity) were meeting usage, and that I still had a bit of an ‘in credit’ balance to cover the winter. ‘Account closed. Your refund is being processed.’ Yes, they closed my account, just like that. No contact, no warning.…
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Here I go again ….
Received this letter today tried calling them but can’t get through , look at the price change … how can I heat my home over winter on that cost ???
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Tomato Energy (Electric Only Supplier) - Too Good To Be True ?
Looking at Tomato Energy for our electric only property. They are offering 12M FIXED Tariffs which are based on your chosen lifestyle - with Daily Standing Charge as low as 40.82p The tariff Im looking at gives me a Unit Rate of; 00:00 to 06:00 = 5.00p 06:00 to 09:30 = 23.16p 09:30 to 11:30 = 13.37p 11:30 to 22:00 = 23.16p…
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The Student Energy Group + Corona
My son has recently moved into a new rental and requested to switch his energy suppliers to Octopus. Electricty switch went smoothly, whilst the current gas supplier objected. He investigated with the landlord to find the previous tenants had gas supplied via The Student Energy Group - TSEG (but not electricity). So, son…
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EON back billing query
My daughter is disabled. She moved into her current flat in October 2022, and EON supplied her electricity. She recently changed her energy supplier from EON to Octopus, and was surprised that EON were continuing to take monthly direct debit payments two months after the switchover. When I checked her EON account, I…
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Does Ovo use CashOut?
This morning I received two text messages from CashOut. One for a £100 voucher and the other for a £50 voucher. I’d never heard of CashOut before, but it seems to be a legit company. I’m not sure why I’m receiving £150, but the links in the text suggest it might be from Ovo. I had an account with Ovo at my previous…
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COMPARISON
Current deal with BG ends 1 Sep. Doing a comparison via quidco compare (both with BG) it comes up with: Current Gas (A) Fixed Tariff 14M v1 Unit rate 6.028p kWh SC 23.315p per day Projected cost: £980 New Deal Gas (B) Fixed Tariff v77 Unit rate 6.137p kWh SC 25.409p per day Projected Cost £962 If new unit rate and SC are…
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OvO billing (hfc vs m^3.... I think)
Be grateful if someone could chime in and check my math here. I woke up this morning to an email advising hat due to an error on OvO's side I was £454.27 in debt and that I should call on Monday to discuss a repayment plan. there was then a second email advising that they have initiated a meter reading dispute. I had both…
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Incorrect Electricity Meter Readings
I recently had my electricity meter switched to a smart meter and the engineer mixed up the peak & off peak readings and I was charged £425 instead of £149. I believe I should have a refund of £276. However Octopus only refunded me £149 because they said I had previous credits on my account. These credits relate to when…
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Meter Timeswitch Codes (MTC) for electricity meters
Does anyone know where to find a (current) list of Meter Timeswitch Codes (MTC) that specify the peak and offpeak times for a specific multi-rate MPAN? My limited search skills have so far failed me when battling my way through the Elexon/BSC jungle. [It's the same story with SSCs and TPRs, but this really helpful table…
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Challenging an EPC
Had an EPC done in 2004 rated 50 points. House is on market so just had a new one done - rated 44 points, this is despite us adding cavity wall insulation to c. 25% of the wall area and installing a big solar set up 2 years ago which means we are now net exporters of c.1500 kWh per annum and our oil consumption has fallen…
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Octopus Tracker
I just wondered about people's experiences with this tariff and whether they feel they are winners or losers. I got a quote from them yesterday, and I have to say I find the numbers highly misleading. The figures are very attractive, beating even the good fixed rate tariff I got from Avro, but presumably based on an…
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OVO Migration and Backbilling HELL
Hi Guys, looking to see if anyone else experienced the same issue and had this resolved or are still battling this. I was with SSE and had no issues but in 2022 was told my account would be migrating over to OVO, I didn't seem to have a choice in the matter. I was told my Gas account was migrated in November 2022 but my…
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