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Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

Broadband & Internet Access Sticky
⌨️ Here’s a useful thread from this board: * Find the cheapest broadband discussion thread 💻 Here’s some great relevant content from MoneySavingExpert.com: * Broadband Unbundled * How to find cheap broadband deals * How to improve your broadband speed & free speed test tools * Broadband haggling * Mobile Broadband *…
Broad not working
I have a fttc connection with Plusnet Sorry, correction. I used to have a connection until they cut me off. The bill is paid on time and in full. Plusnet have disconnected my line without warning and are now unable to get it re-connected. 15 days now without internet. I work from home, at least I used too! Plusnet are…
Moving house Openreach detects issue to activate Broadband
I am moving house on Friday and when I applied for the broadband connection, they said it could be activated remotely by Friday. However I then received an SMS from Openreach and said that they have detected an issue and an engineer visit is required. Would I be right to suspect that the most likely issue is that the…
If I change broadband supplier will they cancel my virgin media contract for me
I have been with Virgin Media for 10 years plus mainly because it was so difficult to cancel them. But I have finally decided its time to break free from these crooks. I think my contract ends on 8/08/2025 but it says the direct debit will nearly double on the 10/08/2025. So either one of these is my contract end date. I…
Cuckoo, don't believe the hype!
Posting on here for the first time as I feel the need to share my experience! I have been with Virgin for almost 30 years and frankly got tired of doing the "renewal price dance" every 18 months despite the actual product being very reliable and generally competitive. My last renewal price was triple what I had previously…
New Sky Contract including super fibre broadband
Hi, ive been on to sky this morning to supposedly negotiate, lower the price, on a new sky tv contract which was set to increase from £53.50 to £61.50. This is just for signature and the sky sports package. However the rep asked about my broadband with landline which is with Now and is £32 p.m and said he could reduce this…
How to complain about City Fibre
I'm trying to get FTTP broadband and the City Fibre network is my only option (Virgin Media aren't at my property). I signed up in March with an ISP (Fibrely) and got a date, which was pushed back and is currently mid August. I'm in a private building with 10 flats and before CF will be able to install they need to provide…
Virgin renewal doesn't mention V6 / Tivo
My VM is out of contract. When I login it says: Same package, better price £98.88 > £55.37 a month Renew your current Virgin media package at a discounted rate. This would be fine however I currently have this for TV Mixit TV Virgin TV V6 box powered byTivo Additional TV box The detail of the "same package" deal just has…
Virgin broadband renewal
Hi all. As expected, our Virgin Broadband monthly payments are going up astronomically when our deal expires in a couple of months. Does anyone know if it's worth haggling with them or should I not waste my time and go elsewhere? Any advice welcomed. Thanks.
Problem with Broadband
Hi, Sorry if this doesn't fit in with this topic as it probably could link in to many others but here we go:- So I have been trying to obtain broadband and thought that I would go with BT. I tried to place an order at fist but was unable to due to being still with Sky ( although was already told I would be disconnected…
cuckoo broadband unjustified debt claim
Hi, Last year I set up a broadband account with Cuckoo but they were unable to set up the service. After 2 weeks of failed attempts they closed the account and I have in writing a confirmation that there would be no exit fees as they couldn't supply any service. I heard nothing from them until March this year when they…
NOW Broadband - increased by £3 to £27
Been with NOW a couple of years (I think) after ditching Sky due to high prices Last year I was paying £25 per month (discounted) for Superfast BB only (no call pacakge) - and it was about to go up to full price in May 2025 Phoned them and got a new 12 month contract for £24 per month Then came the dreaded letter with a £3…
Need broadband but no fibre in my area
My contract with talktalk is coming up for renewal but when I go on the price comparison tool all the providers are saying fibre even though I have put my postcode in - there is no sign of fibre coming here anytime soon so how can I compare tariffs - or am I missing something
Trying to switch to Vodafone
Hi I'm trying to switch to one of the current MSE Vodafone offers (online process) but coming unstuck when I reach the existing provider question! My current provider is Pop Telecom (a previous MSE recommendation) but because Vodafone doesn't recognise it I can't progress. Vodafone chat says they can't help with a third…
Switching from Now Broadband after price hike
Now Broadband is increasing my monthly charge by £3.00, but they've given me the option to leave without early termination fees. What's the best way to cancel my service with minimal disruption while I switch to a new ISP, especially since new providers usually handle the transfer? Has anyone else gone through this process…
Cashback when switching between NOW and Sky
I know that Sky is the parent company, but does anybody have any recent experience of transferring between NOW and Sky as far as cashback is concerned? I’m pretty sure I’ve done it in the past and it worked, but the recent price increase email for NOW came from Sky. And during the sign-up process, it says, ‘It looks like…
New build, 1st ever tenant, help me choose Broadband !!!
Hi team ! Just moved in to a brand new 1 bed with the wife - (new build block, 10 flats in total in the building) in London The property manager pointed out an Openreach box in a cupboard and said that the internet is all set up - that I just need to contact Openreach to register - and then can move to Sky or Vodafone or…
Onestream Broadband Unreasonable Early Termination Fee
Hi, I need some advice on how to deal with Onestream. I signed up for a 12-month contract in September 2024, but I’m moving out at the end of July 2025 — two months before the contract ends. I can’t transfer the service, as my new place already has broadband. I’ve been told I’ll be charged an early termination fee of £258,…
Sky Failing to Pay Delayed Provisioning Compensation
Hello, Hope you're well. Looking for some advice on where to get next, please. Long story short - we experienced a delay of 100+ days for our Sky FTTP to be installed. Throughout the delay, Sky advised of the 'automatic' compensation that'd we'd be entitled to via Ofcom's delayed provisioning. This stands at about £600 and…
Very Confused NOW Broadband Customer
Today received an email from NOW via Sky (who have owned them for years) saying the Broadband is going up £3 a month from July. What concerned me was the bit later in the email saying that my NOW Hub no longer receives software and security updates or would cease to by the end of 2025. I was offered the option of moving to…
Sky retention dept query
How do people who wish to keep their Sky landline number get to speak to the retention department as the new provider has to be set up to import the number before cancelling Sky. When I phoned and said I wanted to cancel I was only offered the upgrade showing on my account which they would discount slightly, I refused and…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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