Broad not working

Supernova2025

I have a fttc connection with  Plusnet
Sorry, correction. I used to have a connection until they cut me off. The bill is paid on time and in full. 
Plusnet have disconnected my line without warning and are now unable to get it re-connected. 15 days now without internet. I work from home, at least I used too!
Plusnet are blaming Openreach. Openreach are blaming plusnet. 
Nobody is able to reconnect me. 
Any advice, I'm pulling my hair out trying to get reconnect but getting no where. 

Supernova2025

Update. 
Just spoken to a manager at plusnet who told me to go to another company like Virgin etc as they are unable to sort the issue!

AndyPK

Get a 4G or 5G dongle or use your phones data connection while its sorted. 

If you are out of contract with plusnet, and have virgin, get that.

Supernova2025

That's the problem, we don't have Virgin in this area. I don't have enough mobile data to use 5g (VPN with ms teams usage alot) 

littleboo

Do you have OR FTTP available?

Supernova2025

That's what caused all of this, we tried to go to FTTP, Which is when they cut it off without warning and unable to connect full fibre. 

littleboo

are you on a fibre priority exchange?
https://www.broadbandchecker.btwholesale.com/#/ADSL

iniltous

Probably have been better to explain this FTTP order from the start
The problem is presumably is  you were to be upgraded to FTTP with Plusnet , either you agreed to upgrade at their suggestion or it was your idea to upgrade to FTTP , and unfortunately something went wrong with the installation ,  the FTTP couldn’t be  installed but the FTTC was inadvertently ceased …and because it was ceased , it can’t be reordered as FTTC isn’t available to new customers in FTTP areas , even though FTTP is proving to be impossible to provide quickly 

Virgin if available, is a decent idea as far as getting connected quickly (or use 4/5G) but the issue will  be Openreach are delayed in fitting the FTTP , they are going to fit  FTTP eventually (provided you haven’t cancelled the FTTP order ) just it may take a while and that may be longer than you are prepared to wait 

Supernova2025

Thank you everyone for the replies. 

We originally placed an order the plusnet to upgrade our FTTC connection to FTTP. Suddenly our line was disconnect and we had not yet had an activation date for FTTP. 

After many calls to plusnet they advised they could not reinstate us, they blamed Openreach for cutting it off. The only option was to cancel  the FTTP order as was an Openreach fault. They would then be able to reinstate the FTTC. This also appears to be false as they are unable to do that either.

I'm not sure who caused the issue. Openreach blame plusnet and vice versa 

2 weeks on and still no internet, argh

Supernova2025

We are not a fibre priority exchange 

mta999

are you able to claim the  ofcom automatic compensation ?

"Your service has stopped working and it is not fully fixed after two full working days."