Problem with Broadband

Reddevilsrus

Hi,

Sorry if this doesn't fit in with this topic as it probably could link in to many others but here we go:-

So I have been trying to obtain broadband and thought that I would go with BT. I tried to place an order at fist but was unable to due to being still with Sky ( although was already told I would be disconnected from sky) but not to worry I didn't think this was going to be a big problem.

So yesterday I could finally place an order as I'd definitely been disconnected from Sky. Contacted BT and have gone through everything and then had to go through a credit check and this is when my issue started. So when doing a credit check this had been referred due to apparently me owing them £35.70 previously which I knew nothing about and was told that the debt had been passed on to a debt collection agency and I will need to call them to clear the debt, wait 5 days and would then have to pay a £50  holding deposit before I could receive Broadband equipment and also an engineer to visit for installation. 

When I heard which Debt recovery it was suddenly rang alarm bells to me as I realised that I  currently have a debt management plan and this debt recovery company is one of my creditors who I am paying money to through Stepchange.

Long and short  of it is that I am able to get Broadband because I owe Money to BT for a debt which I am already paying towards through a debt recovery company and basically have been told if I wish to have broadband with BT I would have to pay off the debt first, wait 5 days and then contact BT to pay the £50 holding deposit.

I have tried to argue my case to all Companies involved ( have probably spent around 4 hiurs on phone yesterday) but have not got anywhere only to be fobbed off and told "there is nothing we can do and you will need to contact this company back and same again when you speak to someone else.

Any advice would be appreciated. Thank you

Boohoo

Reddevilsrus said:

Hi,

Sorry if this doesn't fit in with this topic as it probably could link in to many others but here we go:-

So I have been trying to obtain broadband and thought that I would go with BT. I tried to place an order at fist but was unable to due to being still with Sky ( although was already told I would be disconnected from sky) but not to worry I didn't think this was going to be a big problem.

So yesterday I could finally place an order as I'd definitely been disconnected from Sky. Contacted BT and have gone through everything and then had to go through a credit check and this is when my issue started. So when doing a credit check this had been referred due to apparently me owing them £35.70 previously which I knew nothing about and was told that the debt had been passed on to a debt collection agency and I will need to call them to clear the debt, wait 5 days and would then have to pay a £50  holding deposit before I could receive Broadband equipment and also an engineer to visit for installation. 

When I heard which Debt recovery it was suddenly rang alarm bells to me as I realised that I  currently have a debt management plan and this debt recovery company is one of my creditors who I am paying money to through Stepchange.

Long and short  of it is that I am able to get Broadband because I owe Money to BT for a debt which I am already paying towards through a debt recovery company and basically have been told if I wish to have broadband with BT I would have to pay off the debt first, wait 5 days and then contact BT to pay the £50 holding deposit.

I have tried to argue my case to all Companies involved ( have probably spent around 4 hiurs on phone yesterday) but have not got anywhere only to be fobbed off and told "there is nothing we can do and you will need to contact this company back and same again when you speak to someone else.

Any advice would be appreciated. Thank you

Forget BT and look elsewhere.

If you're on a DMP through Step change then I don't think you can prioritise a certain debtor over the others but I could be wrong.

Also as BT have done a credit check then that will be on your credit file for a while so making a few credit apps for broadband could affect your chances of getting broadband.

Have you called step change as they may have advice for you.

Too late now but you should of stuck with Sky and sorted out your DMP then at least you would have broadband still.

I don't want to seem harsh to you.

You could post in the debt section of MSE and see if other forum users have advice on getting broadband while under DMP and or bad credit history.

Reddevilsrus

Hello,

Thanks for your post. Yes I have spoken to stepchange because Debt recovery company wanted me to get stepchange to contact them regarding this but Stepchange said that they can't and when I speak to debt recovery company they are also refusing to speak to Stepchange regarding this. 

Maybe your right about looking for another Broadband company

M25

Pick another company https://www.moneysavingexpert.com/compare-broadband-deals/

It's also very good advice not to have debts with communication companies as you might need their services.