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Broadband account
Afternoon all just swaping from nowtv broadband to new provider started filling in the online form after deciding who I was moving to got to the question account number required loged on to the account could not find anywhere checked all emails even bank details no sign of account number found providers contact number…
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sky stream cancellation due to rises
hi all if i have a big sky stream package , taken as a package with broadband at the same time , can i cancel all of the services as it was taken as a package ? i was told i could by someone but wording is a bit ambigous with sky . if id taken at seperate dates stream and broadband i understand i could not . but mine was a…
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Sky broadband increase - maybe switch to Vodafone?
So…now I'm out of contract Sky want to increase my monthly payment from £30 to £59. Hmmm, don't think so. Email gave number to ring to cancel and give 10 days notice, so I did, to see what they offer. I'm on Sky Broadband Ultrafast Plus and best they could do was their Full Fibre 500 at £36; this is basically the same…
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Sky price rise – retention would not move despite 26-year customer
Hi Folks - First post, so here goes….. Today, I received Sky’s email about the April 2026 price increases and contract changes, so I phoned to discuss the account before deciding whether to cancel. Our current package is £75/month and includes: Sky Signature Netflix Standard with Ads Sky HD Multiscreen 1 × Mini box…
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Minor Increase
I was dreading the conversation I needed to have with Virgin Media regarding my contract about to end. They had advised cost of Broadband and TV package would double! Ten minutes on a web chat and they offered same package for +£2. No haggling, just a really useful rep who helped. Fair play to VM, they were very reasonable.
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How to deal with TalkTalk mi-selling to vulnerable adult
What the best course of action for this TalkTalk situation that has only just come to light. A couple years ago unknown to me or my partner 2 TalkTalk sellers knocked on my partners fathers door, hes in his seventies, lives alone, is not tech / financially savvy in the slightest and is far too trusting when it comes to…
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New/existing customers
I thought that offering new customers cheaper deals than existing customers was outlawed? I've just texted PAC to 65075 and almost immediately got a call from EE loyalty dept. I'm out of contract on the 15th, but seemingly they've got better prices, but for new customers. BT have got a £175 reward card, but because i'm…
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Switch to Community Fibre and use Premitel for voip?
Hi, I want to maintain a landline just for incoming calls from elderlies (no outgoing.) This being so it's not worth paying for the Community Fibre calls-included voip package, and I wonder if it's possible to use an independent voip provider with Community Fibre, either by using the CF router, or another router? Thank you.
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Switching Broadband: Avoid Early Termination Fee of £239
Situation: For various reasons, I wish to move from Onestream to another supplier. My 2 year contract ends on 27th March 2026. What is the best approach? a) Do a switch now (03/03/26) with an activation after 27/03/26? Onestream say I will incur the fee as I'm still under contract. b) Let the contract expire. On 28/03/26…
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EE price increase (Again)
EE have just announced (after only recently putting my BB up £2 a month) that they are increasing my BB by £4 a month at the end of March which will make it over £32! Of course they did this after locking me in to a 24 month contract on the understanding of reasonable prices. I knew they were trying to sweeten me up when I…
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Porting a VoIP phone number
I have FTTH from Hyperoptic and also have my phone number from them, which is of course a VoIP number. I would like to port my number away from Hyperoptic to Andrews & Arnold, because they are cheap and now satisfy my needs better than Hyperoptic. Hyperoptic have confirmed that there would be no termination fees applied…
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Porting my landline to my mobile phone??
At present I have broadband and VOIP with Zen Internet (their wonderful, I'm not leaving because of anything they have ). However, I really need to save money. So I am going to end my contract with them and just use my mobile phone for internet. I would like to keep my landline number and I understand I can port the…
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MSE and Virgin Media
I just signed up to Virgin Media using an offer from MSE - this gave me a great rate and I'm really pleased. I'm less pleased by the fact that although the MSE advert for MSE states that This equivalent monthly cost adds in... ‐ The current £19.99/mth price ‐ A price rise to £23.99/mth on 1 Apr 2027 It does not show that…
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WiFi 6 Router for FTTC Plusnet
Can anyone advise on a wifi6 capable router to replace my current plusnet Hub 2 . Also is it a simple task to start using a different router than the isp one? Thank you for reading.
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Virgin Media help - disconnection coming up .. Social Tariff fast enough ?
A bit of advice please , currently paying £29 for 120mbps phoned up Virgin who said the best the could do would be 250gb reduced to £24 then increase to £27 in April then again next year on a 24 month contract. I put in the 30day request and the disconnection date i the 4th of March hoping that they would get back to me…
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Can someone recommend a 5G router
I'm having problems finding a network that works at home and at my place of work so I'm thinking of buying a separate sim card for at home so can someone recommend a 5g router. I'm thinking of buying the TP-Link Archer NX500 but is this worth £220.
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Rise Fibre / 4th Utility did not carry out switch from previous broadband provider
Hi all I ordered Rise Fibre (4th Utility) to switch my broadband from Virgin Media on the date my contract was due to end. After completing the form/payment online with request to help with coordinating the switch, I received a swift email from Virgin Media notifying my intentions to leave them. I felt everything was in…
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Vodafone Broadband Price Differs on Their Website Compared to This Site and Other Comparison Tools
It’s broadband renewal time again. Using the comparison tool on this site – as well as a few other reputable ones – Vodafone’s 150 Mb package looks ideal for me. It’s in my price range and includes a voucher, which makes it even more appealing. Across all these comparison sites, the deal is shown as a two‑year contract at…
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Short term broadband deal - moving house
I am currently with TT mainly because there is little choice in the rural area I live, however, I am selling my house and my TT contract expires in June. I will be moving to a major town so won't have a problem with signal/choice etc but my question is how do I bridge the gap between my contract ending and continuing to…
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Sky increases
Hi. We all know that those with Sky Q and broadband can now leave once they get their email notification from Sky of the upcoming increases. Can I check with those folks that have already "successfully" haggled with Sky did they make sure that the original proposed increases weren't included in any "discounts" they were…
