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New/existing customers
I thought that offering new customers cheaper deals than existing customers was outlawed? I've just texted PAC to 65075 and almost immediately got a call from EE loyalty dept. I'm out of contract on the 15th, but seemingly they've got better prices, but for new customers. BT have got a £175 reward card, but because i'm…
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Switch to Community Fibre and use Premitel for voip?
Hi, I want to maintain a landline just for incoming calls from elderlies (no outgoing.) This being so it's not worth paying for the Community Fibre calls-included voip package, and I wonder if it's possible to use an independent voip provider with Community Fibre, either by using the CF router, or another router? Thank you.
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Switching Broadband: Avoid Early Termination Fee of £239
Situation: For various reasons, I wish to move from Onestream to another supplier. My 2 year contract ends on 27th March 2026. What is the best approach? a) Do a switch now (03/03/26) with an activation after 27/03/26? Onestream say I will incur the fee as I'm still under contract. b) Let the contract expire. On 28/03/26…
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EE price increase (Again)
EE have just announced (after only recently putting my BB up £2 a month) that they are increasing my BB by £4 a month at the end of March which will make it over £32! Of course they did this after locking me in to a 24 month contract on the understanding of reasonable prices. I knew they were trying to sweeten me up when I…
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Porting a VoIP phone number
I have FTTH from Hyperoptic and also have my phone number from them, which is of course a VoIP number. I would like to port my number away from Hyperoptic to Andrews & Arnold, because they are cheap and now satisfy my needs better than Hyperoptic. Hyperoptic have confirmed that there would be no termination fees applied…
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Porting my landline to my mobile phone??
At present I have broadband and VOIP with Zen Internet (their wonderful, I'm not leaving because of anything they have ). However, I really need to save money. So I am going to end my contract with them and just use my mobile phone for internet. I would like to keep my landline number and I understand I can port the…
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MSE and Virgin Media
I just signed up to Virgin Media using an offer from MSE - this gave me a great rate and I'm really pleased. I'm less pleased by the fact that although the MSE advert for MSE states that This equivalent monthly cost adds in... ‐ The current £19.99/mth price ‐ A price rise to £23.99/mth on 1 Apr 2027 It does not show that…
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WiFi 6 Router for FTTC Plusnet
Can anyone advise on a wifi6 capable router to replace my current plusnet Hub 2 . Also is it a simple task to start using a different router than the isp one? Thank you for reading.
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Virgin Media help - disconnection coming up .. Social Tariff fast enough ?
A bit of advice please , currently paying £29 for 120mbps phoned up Virgin who said the best the could do would be 250gb reduced to £24 then increase to £27 in April then again next year on a 24 month contract. I put in the 30day request and the disconnection date i the 4th of March hoping that they would get back to me…
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Can someone recommend a 5G router
I'm having problems finding a network that works at home and at my place of work so I'm thinking of buying a separate sim card for at home so can someone recommend a 5g router. I'm thinking of buying the TP-Link Archer NX500 but is this worth £220.
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Rise Fibre / 4th Utility did not carry out switch from previous broadband provider
Hi all I ordered Rise Fibre (4th Utility) to switch my broadband from Virgin Media on the date my contract was due to end. After completing the form/payment online with request to help with coordinating the switch, I received a swift email from Virgin Media notifying my intentions to leave them. I felt everything was in…
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Vodafone Broadband Price Differs on Their Website Compared to This Site and Other Comparison Tools
It’s broadband renewal time again. Using the comparison tool on this site – as well as a few other reputable ones – Vodafone’s 150 Mb package looks ideal for me. It’s in my price range and includes a voucher, which makes it even more appealing. Across all these comparison sites, the deal is shown as a two‑year contract at…
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Short term broadband deal - moving house
I am currently with TT mainly because there is little choice in the rural area I live, however, I am selling my house and my TT contract expires in June. I will be moving to a major town so won't have a problem with signal/choice etc but my question is how do I bridge the gap between my contract ending and continuing to…
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Sky increases
Hi. We all know that those with Sky Q and broadband can now leave once they get their email notification from Sky of the upcoming increases. Can I check with those folks that have already "successfully" haggled with Sky did they make sure that the original proposed increases weren't included in any "discounts" they were…
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End of min term notification
As the title says. With Vodafone and min term ends 19/12/25. As of yet I have not had any notification telling me what options I have or what my out of contract price will be. I thought it was supposed to be 30 days before end of min term for any broadband firm to inform customers of end of term contract ending? I have…
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Our new Broadband Haggling guide - please share your feedback
Hi all, we have a new Broadband Haggling guide, and we'd love to hear your feedback. Just click reply below to share any info. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide. Thanks for your help, MSE Nick
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Sky Broadband Cancellation
I thought I wouldn't be charged a cancellation fee if I cancelled because of their annual price rise. I still have time to serve with them so not yet finished my term. I received a letter telling me I should contact them within 30 days of recieving their letter which I have done
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TalkTalk problems
Is anyone else having problems accessing MYACCOUNT on TalkTalk and the support forum is down as well…….
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removing phone line from contract
I have FTTP from Hyperoptic plus a phone service from them. I enquired about moving the phone service from them, and was told in chat that this could be done with no fee to me, and in fact a reduction in cost of £4 a month (I am still trying to get a copy of that chat, which is taking longer than I would expect). But when…
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BT double price increase
I'm out of contract with BT . I have a broadband package that includes line rental (pay as you go) The email I was sent announcing their price increases says £3 increase for broadband package and £3 increase for Pay as you go. Total increase £6 my question is, if my broadband package includes the line rental, why am I…
