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Switching from EE to Sky.
I've decided to take advantage of the advertised SKY deal on this site and so switched from my current provider EE. The deal saves me nearly £30 a month. Being an OAP, that is a lot when you factor in the rise in energy costs as a result of the Middle East conflict. I was in a two year contract with EE ending in July 2027.…
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Virgin media cost cutting
😎 Pleasantly surprised to get my broadband cost down from £69 to £27 a month easily after online chat asking to leave them. Was considering a move to vodaphone..…
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Credit owed from Sky
Hi. Im in credit with Sky and they owe me £24 after I cancelled my broadband last month. From memory they pay you by cheque but can anyone verify their procedure for this type of thing. They are a clownshow at the moment due to the customer services having been moved to India. More importantly is the process automatic?…
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Removal of old line
Just a quick query please. I've got Openreach booked in for full fibre broadband to be installed. I'm currently on the basic broadband with phone line. I'm aware the phone line will no longer work. Does the engineer switch this off at the box in the street or will they need access to the socket inside. Just want to make…
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When you leave your Broadband provider
I seem to be getting bombarded with messages asking me to contact the provider I'm leaving since I put the request into my new provider last week. Due to my job Im rarely able to pick up calls anyway and don't want to if they come from numbers unrecognised or seen as spam calls. I just checked my messages and my provider…
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BT Digital Voice and line rental
My line rental contract expires soon. I have BT Digital Voice. Can I now simply abandon/cancel the line rental contract and continue to use the digital voice service using Broadband? Is there any obvious downside to this? Thanks in advance.
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Broadband Outages - can a previous provider sabotage your connection?
I wonder if someone who works in the Broadband industry can tell me if my suspicions of a practice whereby a provider that you have left can intermittently switch on their link to your line so as to disrupt the link to your current provider is justified. Now, I left a well-known Broadband provider a year ago. I was out of…
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EE 4G WIFI Mini Hub EE72E and alternatives.
Hi. Any thoughts on these, and alternatives? I know they work, and seem reasonable value - you can buy the unit 2nd-hand for around £25, and data costs ain't bad. But, what are the alternatives? Any better? And, does it need to be an EE SIM in the EE device, or will any SIM with data work? Ta.
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TalkTalk and so-called Fixed Price Pro
I'm on a Fixed Price Pro deal with TT (I was in the cohort that came with Tiscali, so must have been with them ~20 years? and with very little trouble… till now). FPP means in theory that the price for BB goes up just by prev Jan's CPI and that has worked for some four or five years, the first two years in contract and the…
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Talktalk To Utility Warehouse
I am aware that my Broadband/phone line is being passed from Talktalk to Utility Warehouse, should of been March, received a letter saying will now be April. I previousley had an email from Talktalk saying prices would remain the same with Utility Warehouse. I am currently paying £24 a month, will the price still increase…
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EE Broadband Account issue - someone else's card details
Hello, I was about to set up a DD on my account but thought for the 1st payment i would use my credit card. When going to add my card someone elses details were there (Name / Last 4 digits) I phoned EE and they are raising internally. They advised I should (but may not) receive a reply. I paid over the phone and am waiting…
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Vodafone Broadband Checker giving false information
I am currently a Vodafone customer with Fibre 2 level of service i my rented accommodation. Prior to purchasing my new house I went onto the Vodafone Broadband Checker to see what level of service was available at the new property. As I work remotely in the IT sector it's a bit of a deal breaker for me to have a reasonable…
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Broadband questions
Hi. I wonder if anyone can help please. I've been with Talk talk for many years (currently on fibre 35) but this has become unreliable recently. So I'm looking to go full fibre with sky or plusnet. It's been many years since I changed providers. What is the process now? I know you previously had to get a MAC code. I need…
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Existing Vodafone Fibre customers upgrade
Vodafone 500mbps Fibre Broadband - £22pm for 12 Months (Then £25.50pm For the Subsequent 12 Months) Existing customer’s upgrade. Only of interest to existing Vodafone Fibre customers I’ve been on Vodafone 500 fibre for the last 2 years. Went on line to check contract expiry date which was 11/06/26, I currently pay £35.11…
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Plusnet ....one year and counting to install my fibre broadband.
Help! I just don't even know what to do anymore. On the 28/03/25 I signed up to get full fibre broadband from plusnet. I still don't have it. I have a list of 69 communications from themselves or Openreach making appointments and then breaking them. The current impasse is that they have to close my road to install it,…
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Sky BB changed from copper wire to Fibre - it's actually a bit slowere
Hello We had the old copper line, IIRC the BB pack was something like Superfast 35 - speeds according to Sky site were 36.4 daily Since the change over a week ago its 151 and the "daily average is 74.2" according to their site. The phone works ok, the laptop is no faster, and its a relatively new laptop. The tv freezes…
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Sky 24 month contract - Is it possible to cancel with no fee?
Hi all. Friend of mine signed a 24 month contract last August in her name. Sadly her partner passed away in November. She contacted Sky and explained the high monthly cost (She and her partner watched a lot of sport both, being retired) would be a financial burden. Sky did reduce the cost slightly by removing some channels…
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BB and line rental ends in August
I use Plusnet for my Broadband and landline, the contract ends in August 2026. I understand that there will be no option to use a landline by 2027. I am ok with that as I use my mobile for calls. I currently get about 6 mbps for my broadband which is ok for what I use it for. Using the postcode checker it says I can get…
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Cheapest VoIP options to keep landline number
It seems that most of the broadband companies are either ditching landline provision or hiding the details in their post-PSTN packages, most like "BT Voice" as it's called seem to charge over the odds. VoIP doesn't need to be tied to the broadband provider and existing numbers can be ported. However, it doesn't seem as…
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Early leaving fees switching from Onestream with 2 days remaining
Data point for the forum readers I switched from Onestream broadband to a new provider with an activation date of 16 March, 2026.My Onestream contract ends 18 March 2026. I got this email from Onestream which I then contacted their customer services to verify that they would indeed charge me £116 to leave 2 days early…
