Broadband questions

richpoortyke

Hi. I wonder if anyone can help please. I've been with Talk talk for many years (currently on fibre 35) but this has become unreliable recently. So I'm looking to go full fibre with sky or plusnet. It's been many years since I changed providers. What is the process now? I know you previously had to get a MAC code. I need to make this as seamless as possible as I sometimes work from home. I don't believe I'm under contract with Talk talk. It's been a couple of years or more since I updated so just been paying a higher monthly fee. Do I need to give notice? Is the shift to new provider and new type of broadband swift n easy or should I expect delays. Many thanks for the replies

littleboo

You just need to order the service from the new supplier. The One Touch Switching process will take care of notifying TT that you are leaving. Do not cancel/notify directly with TT. Just be aware that Plusnet do not offer a landline voice service if you need that.

wongataa

All you need to do is sign up with a new provider. The new provider will contact your current provider and arrange the switch. You do not contact your current provider. The new provider will give you a switch date.

If you will using full fibre with the new provider you will need to have some equipment installed (the fibre termination box - ONT) in your house and so someone will need to be there at the time the appointment is arranged for.

It should go smoothly. If you are switching to full fibre then the timing will depend on availability of the people who install the ONT etc.

dnpark38

I've changed provider over years many times as the others have told you to.

Just have a plan B in mind for the phone.

My last change from ZEN to Sky the transfer of my "landline" number failed and I had to have a new number. Maybe I could have fought harder to get it back.

As also mentioned above some providers only do BB, Sky do my phone, but I believe if you go BB only Provider you get a VOIP provider in addition to provide phone, or use your mobile.

At such a slow speed as you have sounds like your on Open Reach copper wire and new Provider will change you over to fibre.

JSmithy45AD

All of the above will still stand but is full fibre available at your property given you're on part fibre?

richpoortyke

Thanks. I don't tend to use home phone any more so that's not a worry. I've ran a check on my postcode on open reach and it says full fibre is available. Right so basically it's choosing a provider. From what I can see they all look similar prices n all 2 year contracts. Does anyone have any good / bad experiences with switching to a provider and their reliability? I'm probably looking at a well known provider like Sky or Plusnet etc.

dnpark38

To me reliability is very good with fibre only problem for me was when someone dug the road up and cut the fibre cable.

richpoortyke

Is there generally no charge on having everything fitted? Looking at comparison sites it seems the charge is nil or very small. I'm guessing that includes everything they need to do on the day and the router ?

iniltous

As already stated, chose who you want to use , TBH , I’d avoid the very cheapest , some have hidden fees like a charge for the router , or sign you up to Security services that you then need to cancel yourself, and leaving them can be complicated, having to do so in a convoluted way , charging you for router return etc, the middle group BT , Sky Vodafone, Plusnet , EE etc are not that different in my opinion…chances are any will be fine, then the premium end of the market , you pay more but arguably get better customer service shoukd things go wrong (but they probably won’t)

If FTTP is available you need to be in on the installation date , as the new provider will want to install that …benefits to you , you get the speed , no distance related reduction in speed like on FTTC , and you can buy a much faster speed if you feel that woukd be beneficial.

If it’s Openreach FTTP here is a video showing what to expect

https://www.youtube.com/watch?v=3XDl0-KkPy8