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New to the Energy board? Start here
Hi all! If you’re new to this board, welcome! This board is a great place to ask questions about your energy tariff. To help other Forumites give you useful answers, please remember to include details of your annual energy consumption, and the unit rates/standing charge for any tariff or fix you're asking about. How much…
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Octopus login "invalid credentials"
Hi, For the upteen'th time we have not been able to login, error message "invalid credentials" This time I've received an email to say your collecting our monthly payment this email usually arrive AFTER we get our monthly email statement, which usually arrives the day after the end of month usage I've tried to reset our…
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Octopus - Lack of information
Using a spreadsheet, I like to keep track of my energy costs, both historical actuals and future predictions - this means I need actual rates for standing charge and unit rates well in advance. Despite searching their website, Octopus have no information about how fixed rates will change from 1st April due to the policy…
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OVO Direct Debit Increase
I'm in credit with my OVO account but they have suggested my direct debit is increased from £324pm to £474pm. The reason they have given is that they now insist that you are 1 month payment in credit by 31st March (last day of the financial year hmmmm). Im trying to clarify if they can enforce this under fear i.e. they…
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Energy providers competent in managing 3-phase supplies?
Dear Forum We live in a semi-rural area without mains gas. Our house is heated by an oil-fired boiler and we have a 3-phase electricity supply. In September 2023 SSE sold their domestic supply accounts to OVO Energy and then our problems began. With SSE, we were able to post all three meter readings onto their customer…
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IHD was not commission when installed, new supplier asking me to buy a replacement.
Hi all, My previous supplier installed a smart meter for me, but the IHD (In-Home Display) was never commissioned. At the time, the installation engineer told me not to worry about the IHD and to request the supplier’s own device instead, which would allow me to check readings via their app. I’ve since changed supplier,…
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MSE News: Energy firms to trial ‘low or no Standing Charge’ tariffs from April – here’s what we know
Four energy suppliers will introduce 'low or no Standing Charge' tariffs on a trial basis this year, regulator Ofgem has confirmed to MoneySavingExpert.com (MSE). The firms taking part are British Gas, EDF, E.ON and Octopus. We don't have all the details yet, but here's what we know so far… Read the full story:…
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New Price Cap 1 April 2026 Octopus Fixed
I'm on the Octopus Fixed Tariff until 3 June 2026, 24.08p per kWh, 47.28p per day and pay via DD £204 per month. No gas. I'm a bit confused as to what to do for the best. Do I just stick with it, until the tariff expires on 3 June or change to a new tariff, on 1 April. There is no penalty for changing tariffs.
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Gas Meter Still Increasing Whilst Gas Isolated (Siemens/Landis+Gyr E6S)
Hi, I'll try to keep this short but can provide more details if required. Setup: my house has a Gas boiler and a Gas fire. My gas meter is old: Landis + Gyr E6S. It is not a smart meter. My boiler is Worcester Greenstar 42CDi serving underfloor heating downstairs, radiators upstairs and domestic hot water. In August last…
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Fuse Energy Fixed Rate Tariffs 2026
£50 Early Exit Fees apply per fuel unless otherwise stated On offer today are: Jan Fixed (15m) v1 Jan Fixed (13m) v3 Jan Fixed (12m) v3 Don't worry, Fuse Energy will show you all their tariffs in the cheapest value order for you. Even if you have an E7 meter, they will offer you the single rate tariff option online if you…
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Tomatopia Discussion 2026
Happy New Year! I thought we need a new Thread to discuss this - because not everyone uses Facebook. Has anyone else heard anything?
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Octopus wouldn't install a smart meter
I requested smart meters but when the installer visited he said he couldn't install a smart meter because there was a lack of space in the cupboard. We were told we would need to get cables moved to make room for the meter at our expense ( around £800) so we didn't pursue it. Our meter is old and needs to be replaced,. If…
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British Gas Web Site - ERR_SSL_PROTOCOL_ERROR
For at least two weeks I have been unable to get into the British Gas web site through any means (apart from the App on my Phone) Their customer service seem to be unaware (or not interested) in this issue and try to blame my Internet Provider. I cannot get onto www.britishgas.co.uk by any means thru Chrome or Edge.…
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Gas/Electricity Tariff etc
I am with Brit Gas for gas and e-on Next for elec and pay by DD for both: £40.69 for elec and £29.94 for gas, Total £70.63. my tariffs are due to end, Gas 23/05/2026 and Elec 27/07/2026 Possibly I would like to go dual fuel but obviously don't want to pay much more than I'm paying now but because my Tariff end dates don't…
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Changing energy tariff to fixed lighter mse feb27v1
Hello I'm currently on a British gas dual fuel fixed tariff v94 The fixed lighter mse feb27v1 British gas tariff is cheaper Would I be able to switch with no penalty charge as both are fixed British gas tariffs ? Many thanks for your help
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Octopus Fixed Tariffs 2026
Octopus 12M Fixed January 2026 v1 Is now current offering. Mostly increased I think.
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Direct Debits, Fixed vs Variable
Contracts with utility companies almost invariably require us to to pay by Direct Debit (DD). Almost without exception, they push fixed monthly payments at us by plugging the benefit of avoiding difficulties with large winter bills. However, they invariably suggest higher monthly payments than are necessary and as a…
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EON - "Sorry we are unable to complete your referral."
Hi After a period of being offline EON Refer a Friend seemed to be back But when I share my link with a friend they get the message “Sorry we are unable to complete your referral” Does anyone know what is going on as EON haven't got back to me and I had just about managed to convince my friend to switch! Thanks for your…
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Bright app down ?
As title ,my Bright app is not showing any data since early hours of Thursday morning. Meters are reporting as expected to my supplier ,Fuse.
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BG tariff oddities after collective Nov26 switch
I was already on a BG tariff when I opted in to the energy club's BG Collective Nov26. All seemed to go smoothly. Now, looking at my tariff details in my BG account online, I see two issues: Though my elec meter is dual rate, BG and other providers have still supported a single rate tariff. In fact I was on a single rate…
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Cheap Energy Club – Missing/incorrect address when entering postcode
Hi all, I’ve used the Cheap Energy Club for years without issue, but I’ve just come across a technical fault with the address lookup. When I enter my postcode, one flat in my building (mine) doesn’t appear in the results. Instead, the system shows a completely different property further up the street with another postcode.…
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A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.
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Most recent: Reduction in heating oil prices too? by mark_cycling00
25 February at 9:06PM
