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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.2K discussions 28.2K comments Most recent: Water Bill increased by 100% due to introduction of an extra company IWNL by jimjames 27 October at 8:15AM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

405 discussions 11.7K comments Most recent: Heat geek design consultation worth paying £250 for? by thevilla 29 October at 6:56PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.9K comments Most recent: Winter fuel payments by Spoonie_Turtle 1 November at 9:00PM

EON next drive smart V5.2 tariff
As my current supplier, Tomato energy, is on its last leg, I figured that the above tariff is my next best option. Iam confused about the smart charging. I understand that you can charge your EV during peak time at off peak rate (only EV, not appliances) but is that anytime during the day? I leave the house at 7 am and…
Moved: LanesGroup flooded my garden with raw sewage –Sewage Provider cleaned it up, can I get compe…
This discussion has been moved.
MSE Guide - Electric vehicle energy tariffs
Hi all, We have new Electric vehicle energy tariffs guide, and we'd love to hear your feedback. If you haven’t already, join the forum to reply. Thanks for your help, MSE Andrew
Octopus Warm Home discount
What exactly is the criteria for group 2 warm home discount? We have an old terraced house (1890)our 19 year old receives UC+PIP but isn't named on the bill. Husband and I don't claim UC but we received the £150 last year
Aclara meter clock and readings
Hi all Hopefully someone can help me - how do I check if my smart meter have the correct time. I have Aclara meter but there are A and B buttons none showing the time . Is it always correct time because the meter is smart? Reason for asking is because I moved flats but In the same building so all appliances are the same .…
Looking for EV Electricity only tariff
I have looked in the Cheap Energy Club for an EV tariff, i.e. pay less over night. The results do not help very much as EV tariffs are not shown. When going to energy company sites they don't show their EV tariffs - easiest way found is to google the company with EV tariif. I currently am on Ovo with their Charge Anytime.…
Scottish Gas
Looking for advice about a dispute with Scottish Gas relating to my late fathers energy bill. He had a smart reader which did not work and we constantly complained about it. My Dad paid his bills even though they were estimates. He passed away in October 2023 and I contacted Scottish Gas who told me not to pay any bills…
Petition To Ban Exit Fees Within Suppliers
I, like I think most customers, assumed Exit Fees only applied if you change suppliers, but was shocked to find out EDF charged me £50 to switch to a cheaper tariff with them. Exit should mean leave no penalise customers for switching to a cjeaper tariff! I do not understand how this is legal. For that reason I have…
New MSE Octopus tariff that is nowhere to be found on the page?
Hi all, I am due to either renew or switch my tariff. I am currently with Octopus on their Octopus 12M Fixed October 2024 v2 tariff. I am on a day/night tariff, but have asked for a single-rate option as it seems that I am actually wasting money on the day/night one. The quote that Octopus have offered to me was under…
EDF cancelled DD for existing debt
Hi, has anyone experienced EDF cancelling a DD for a debt and not getting in contact? I set up a DD with EDF to pay remaining monies owed due to switching to a cheaper energy company. For over a year the DD came out my account without much thought, I logged into the EDF app today to check on it and noticed it said the debt…
Heat only boiler timings
During the week I set the water to start heating up at 5.30am, and daughter is in the shower at 6am. It usually only takes 20 mins to get to temperature in the warmer months. Now that the heating will start to kick in too before we get up, this will take priority over heating I'm guessing or do they work together? Only got…
Outfox refusing to give full refund
When I joined Outfox a year ago, they charged me £145 per month, then put me up to £217. I have solar panels. I have recently changed my tariff with them and am now paying £150 per month. I am £250 in credit. When I asked for refund, I was told I could have £100 back as they like to have a month direct debit in advance.…
Octopus Fix Now or Wait longer….
Currently on Octopus 15m Fixed due to expire 10th December 2025. Current offer of Oct 12m fixed is slightly more but I don’t know whether to wait until Nov/Dec. If i change now i will pay slight more for one month or so. This way my tariff would be similar (a little more) for the next 12 months to what it is now. This is…
Octopus so called Fixed Tarif
I moved into a new house in July and chose Octopus and their fixed tarrif for my electricity and gas this was just before the price increase. I have been paying a fixed amount of £146.87 however today received an e-mail from them stating that as of 5th November my payments will be going up to £375.33, a difference of…
Octopus saving sessions
And it is on You have to opt in to take part !!
Standing charge in block of flats
This discussion was created from comments split from: Plans for all major energy suppliers to offer at least one low Standing Charge tariff from Jan 2026.
Octopus fix coming to an end - But now have IOG for EV car electricity - switch?
I have been with octopus for ages, and fixed in Aug 2024 on their 15M fix, which is due to expire 11th Dec 2025 for me. This year we got an EV, and moved the electric to the Intelligent Octopus Go tariff, the gas remained fixed. Firstly I am thinking of fixing the gas again, as there is no exit fee on the offer they have…
I have 13.5 kw (Small) hybrid I'm struggling to find an ev tariff
I have 13.5 kw (Small) hybridI'm struggling to find an ev tariff Most energy comparison web sites only support about 3 companiesMost energy companies don't let you access ev tarrifs unless you are either existing customer or you fill out 8 forms? Anyone with a 15 KW hybrid recommend a tariff? Anyone recommend a comparison…
GBIS closed.
The MSE pages on the Great British Insulation Scheme need updating. The Government eligibility site says 'Closed to New Aplications', and there is a time limit on already- approved applications.
Octopus IOG EV Charger issues
Hello,Our energy supplier is Octopus and we struggle to install an EV Charger. Initially we wanted to book the install through Octopus but they didn't give us a date so we didn't go ahead with them. I then had some quotes from installers but we've been told different information. Some electricians said they're are not…

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