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Octopus App not tracking IOG cheap rates

spud
spud Posts: 77 Forumite
Part of the Furniture 10 Posts Name Dropper Combo Breaker
in Energy

hi. Anyone else seeing the same issue? Since April 29th all usage appears at peak rate, though I can see (via Insights) and Octopus confirmed, that cheap rates are being applied. Therefore it looks like the app has an issue though Octopus don’t seem able to help. I’ve been using the app for over a year on IOG and it may typically take 24 hours to catch This is so excessive it seems like a problem.

Any thoughts or feedback?
cheers.

«1

Comments

  • QrizB
    QrizB Posts: 22,598 Forumite
    10,000 Posts Fifth Anniversary Photogenic Name Dropper

    Sorry, I can't help; in 18 months on IOG I've never been able to get an IOG cost estimate from the Octopus app!

    N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Kirk Hill Co-op member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 35 MWh generated, long-term average 2.6 Os.
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  • Peter999_2
    Peter999_2 Posts: 1,554 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    https://forums.moneysavingexpert.com/discussion/comment/81988249#Comment_81988249

    It doesn't work if you have an Ohme charger. It does with Zappi though.

  • Ms_Chocaholic
    Ms_Chocaholic Posts: 13,507 Forumite
    Part of the Furniture 10,000 Posts Name Dropper

    I found that if the car charged outside of the 11.30-5.30am times it showed as at peak rate on the app but the bill was correct.

    Thrifty Till 50 Then Spend Till the End
    You can please some of the people some of the time, all of the people some of the time, some of the people all of the time but you can never please all of the people all of the time
  • spud
    spud Posts: 77 Forumite
    Part of the Furniture 10 Posts Name Dropper Combo Breaker

    Frustrating . Had been working fine until then (zappi charger). Reluctant to reinstall in case I have problems connecting to the charger again. I’ll try octopus help at the end of the week it it doesn’t resolve itself.

  • MattMattMattUK
    MattMattMattUK Posts: 12,777 Forumite
    10,000 Posts Fifth Anniversary Name Dropper

    Nope, all working correctly as normal for me.

  • kingstreet
    kingstreet Posts: 39,450 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic

    Luckily we don't have an API compatible EV so we use only the Ohme app. We ignore the estimate and check the cost against the Octopus itemised bill each month.

    I am a mortgage broker. You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice. Please do not send PMs asking for one-to-one-advice, or representation.
  • MWT
    MWT Posts: 10,963 Forumite
    10,000 Posts Sixth Anniversary Name Dropper
    https://forums.moneysavingexpert.com/discussion/comment/81988342#Comment_81988342

    Same issue here, it may just be that the bank holiday has caused a delay, but that excuse will fade away by tomorrow…

  • cheesymouse
    cheesymouse Posts: 22 Forumite
    10 Posts Name Dropper First Anniversary

    I have this issue too, and I have a Zappi charger. I had it for one day in early April too. I contacted Octopus, who told me that it would be correct when my bill was issued, and the bill was indeed right. So I guess we just have to wait for our bills, but it is annoying.

  • born_again
    born_again Posts: 23,968 Forumite
    10,000 Posts Sixth Anniversary Name Dropper

    Mine is showing correct in Octopus app.

    OHME chargers app, always shows wrong price. Till you unplug car & go into View sessions, then you get the correct price.

    iog (1).jpg
    Life in the slow lane
  • spud
    spud Posts: 77 Forumite
    Part of the Furniture 10 Posts Name Dropper Combo Breaker

    update. All working fine from yesterday morning. So just an excessive delay for some reason. Everyone stand down 😀

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