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Plusnet Broadband, lots of problems
I see they're now a best buy, well beware! I've been a Plusnet broadband customer and been pleased with them for at least 15 years. Last November I renewed my contract and they sent me a new router. And it was dreadful - dropped out every couple of days, needing a reboot to work OK for a couple of days until it dropped out…
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Praise for Sky/Openreach
Internet dropping for past few days, called sky yesterday around 6pm, when through and did the tests on phone, was told fault with line. Need engineer out, got booked in for next day between 8 and 1pm. Today guy from Openreach rings at 8am, coming in next 20 mins. Great, by 8.15 he was at the door. Comes in and does all…
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EASYLIFE Book Club
My Mum had a cold call from Easylife - the caller quoted an item she had bought , an then proceeded to say she would get 2 free books just £1.95 for postage (which has been taken), she insisted she did NOT want to join a book club and repeatedly ask him to slow down and repeat. This was on the 14th OCT today 22nd she…
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Prosperous Life - Funeral Plan Hard Sales Tactics targeting vulnerable and elderly
My mum contacted me last week as she was extremely distraught and upset after falling for a Facebook advert scam by Prosperous Life - claiming to be offering Funeral Plans which are subsidised by the Government for pensioners. She received a couple of phone calls from their sales people and told them she wasn't interested…
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Don't waste your money on a "Bespoke" armchair from "Willowbrook.co.uk"
I spoke to The Furniture & Home Improvement Ombudsman about my experience with "Willowbrook" After months of correspondence eventually the Ombudsman found that there was nothing we can do. So the only thing I can do is alert others who may be drawn in to waste money with "Willowbrook". We would have been very pleased if…
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John Lewis Lancôme ‘Free’ Gift
When is a free gift not a free gift ? Free gift with £75 Lancôme spend at John Lewis was not so free costing £91 for a small bag of samples ! On complaining to John Lewis I have been told that it was my fault as I added the code after adding the gift to my basket In reality I never even added the ‘gift’ to my basket It was…
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AA insurance - an all time low
In February I took out Home Emergency cover in addition to
Building and contents cover with the AA, I even explained to the person on the phone that I
once had an emergency with a toilet and wanted it to be covered if it happened
again and was assured it would be. I have been suffering severe anxiety for 18
months…
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BT - rude 'customer service'! Yeah right!
For the third day running BT 'customer service' has rung me to notify me of unauthorised access of my internet connection. Goodness I'm so shocked (not). I let them drivel through their lengthy script, making the right noises in the right places, confirming/denying nothing but politely listening. When I clarify a couple of…
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Amazon - Subscribe & Save
My 90 year old father has been subscribing to every item he is purchasing on Amazon. After cancelling many subscriptions, I realise it is very easy to do - if you do not have the best vision and do not find computers that easy. They make the subscription service the default option, so you actually need to opt out of the…
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Praise: Joseph Joseph
Almost 3 years ago I bought a Joseph Joseph Totem Bin. It wasn't cheap, even on offer it was £120 but as it was the perfect solution for my kitchen I bought it. Last month I pressed the button on the lid and it flew off, the plastic mechanism had cracked. A quick google revealed this seemed to be a common problem with the…
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Hermes - Cotton Traders
I ordered a couple of items from Cotton Traders early evening yesterday. This afternoon I received a text, allegedly from Hermes, saying I owe £1:45 extra postage for a parcel, click her to pay etc etc Clearly a phishing text. I also received an email from Hermes saying that they are expecting to receive a parcel for me…
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Is transjbtbo.com legitimate?
This is a Goodmans radio at just over half the eBay and Amazon price:- https://www.transjbtbo.com/goodmans-iconic-60s-retro-dab-radio-p-348684.htm And when I first clicked the link, I think that I was forwarded by a site ending in .ru so it all kooks a bit suspicious to me.
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Beer52 Clearance
Ok, I read that there might be substitutions, but if I had seen the words Egg Nog, Peanut Butter or Grapefruit anywhere near the word Beer, I would have stayed clear Oh well, buyer beware!
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Wren Kitchens
Moral of this story is look elsewhere 1st. However my experience of Wren customer service instore, online and by phone has been nothing but positive. Over the course of 3.5 hrs on a tuesday night and then a further 2.5 hrs on a saturday pm we designed and bought a nice Wren kitchen (kitchen units & install only) .......…
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Lloyds Bank local branch
I'd like to keep our local Lloyds branch, it's been there years, but it seems the staff feel differently, clearly happy to end up out of work! I pop in because I need a cheque book to distribute inheritance funds to beneficiaries. First I'm grilled on why I want one (the a/c is in my name as Lloyds were reluctant to open…
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Praise Passport Office
I needed to apply for a new passport. I did this just over a fortnight ago by post. I received the new passport today just slightly over 2 weeks later. Congratulations are due on their efficiency and thanks
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Morrisons More card changes
Just been looking at the FAQs on Morrisons website. It seems once the changes to the card scheme take place, anyone who does not have Internet access will be unable to take advantage of it. I should imagine that will mean a great deal of elderly people, like my parents, who have neither, will lose out. "What if I do not…
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Amazon rant
No doubt ranted about before but Amazon are a slick outfit too slick for my liking. I ordered an item and asked for cheapest deliver. When i got to check out I saw that I had been charged premium (next day) delivery and there was no way I could change it so I cancelled the order. Tried to contact customer service on their…
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Business Data Protection claims
I frequently get asked 'personal information' by businesses that may well be ones that I deal with. For example I recently received a phone call following an inspection of a gas fitting that needed minor attention. They claimed to want to set a date for the repair to be performed. I agreed, but was then asked for…
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Moved: Ebay
This discussion has been moved.
