Hermes delivery

HarryS

My parcel was accepted at the drop off shop.  The online tracking says the parcel is on it's way to be delivered but this has not changed for 5 days.  The online bot says it is on it's way back to me. But I can't ask why or when.  I have tried calling then but my tracking number will not be accepted.
I do not know what to do next.  The company I am returning to are not able to help and say they can only refund upon receipt - which is obviously understandable

Where can I find a claims form for lost parcels and has anyone even succeeded with this process
Very frustrating situation, thanks for any help

olgadapolga

You only have access to the claim form once Hermes have investigated and sent you the link to it.