Stolen parcel paid for with Klarna

I purchased £100 of clothes from River Island which were delivered by Hermes yesterday with photo proof.

I listed my doorstep as the safe location because I believed it to be safe. I live in a quiet area with almost no footfall, and knew I'd be home from work within an hour or two of the delivery time. When I arrived home the parcel wasn't there.

I paid for the items using Klarna. I have paid the first instalment of 3 from my HSBC current account.

River Island told me that they and Hermes have fulfilled all their obligations so there's nothing they can do, and to speak to my bank. Klarna said: Klarna do not have any insurance or other policy to protect you. But in this case you can contact your near by police station.

I have logged a complaint with the police online.

I know people reading this will say I shouldn't have arranged for it to be left at my front door, but this is still an available option on the Hermes dropdown menu, and ultimately how you determine a 'safe location' is subjective, and I genuinely believed it to be safe. I have also been a victim of crime. Obviously I regret the doorstep choice and won't be doing it again - I'm in temporary accommodation having been evicted and don't know anyone in the area, otherwise would have asked for it to go to a neighbour.

My question is, am I £100 out of pocket having paid for this thief to have a parcel of new clothes? Do I have any options?

Thank you.
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Comments

  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
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    edited 3 February 2022 at 12:14PM
    You're out of pocket, as the service was delivered according your instructions.

    The fact Hermes offer it doesn't mean it will be appropriate in all circumstances - it's a standard range of options, not tailored to your address.
  • cx6
    cx6 Posts: 1,176 Forumite
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    Sorry to hear what happened. You don't have any options regarding a refund.

    You are, sadly, a victim of crime.
  • sheramber
    sheramber Posts: 18,994 Forumite
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    It is up to the customer to assess what they consider a 'safe place'.

    In my last house the doorstep was a safe place as it was very rural, no near neighbours and not a place where people walked past.

    I would not consider my present doorstep as safe. People walked past regularly so it would be risky to leave a parcel sitting there. 

    The police can not do much as you have no evidence as to who took the parcel. 
  • soolin
    soolin Posts: 72,134 Ambassador
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    I always get the option of a doorstep delivery from couriers but would be absolutely mad to use it as I live in a busy town and we do get passers by. Unfortunately it does seem to be a ‘get out of jail free’ card for the couriers if a customer chooses to use it. 
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Jaybee_16
    Jaybee_16 Posts: 427 Forumite
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    I have a dustbin beside the front door for parcel deliveries if I'm not in when they deliver.
  • NBLondon
    NBLondon Posts: 5,526 Forumite
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    Do I have any options?
    Sadly - catching the thief is the only one left...  The thief may well be following the (oblivious) Hermes driver at a short distance and watching for the chance to nab an unattended parcel. 
    Wash your Knobs and Knockers... Keep the Postie safe!
  • soolin
    soolin Posts: 72,134 Ambassador
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    NBLondon said:
    Do I have any options?
    Sadly - catching the thief is the only one left...  The thief may well be following the (oblivious) Hermes driver at a short distance and watching for the chance to nab an unattended parcel. 
    I am a member of a lot of US forums, and door step thieving is a big thing out there. 
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Zinger549
    Zinger549 Posts: 1,299 Forumite
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    soolin said:
    NBLondon said:
    Do I have any options?
    Sadly - catching the thief is the only one left...  The thief may well be following the (oblivious) Hermes driver at a short distance and watching for the chance to nab an unattended parcel. 
    I am a member of a lot of US forums, and door step thieving is a big thing out there. 
    Yes. Some people have started putting out old boxes/packages to try and catch the thieves. They fill them with stones or rubbish to give them some weight. If you look on Youtube you can find videos of people who make exploding packages. They leave them on the doorstep and when the thief opens it they get sprayed with glitter or slime. The Police in the USA have told people not to do this as they could be arrested or the thief could sue them.
    Come on you Irons
  • Pollycat
    Pollycat Posts: 34,634 Forumite
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    Zinger549 said:
    soolin said:
    NBLondon said:
    Do I have any options?
    Sadly - catching the thief is the only one left...  The thief may well be following the (oblivious) Hermes driver at a short distance and watching for the chance to nab an unattended parcel. 
    I am a member of a lot of US forums, and door step thieving is a big thing out there. 
    Yes. Some people have started putting out old boxes/packages to try and catch the thieves. They fill them with stones or rubbish to give them some weight. If you look on Youtube you can find videos of people who make exploding packages. They leave them on the doorstep and when the thief opens it they get sprayed with glitter or slime. The Police in the USA have told people not to do this as they could be arrested or the thief could sue them.
    It's very sad when people who break the law are protected by the law.
  • robatwork
    robatwork Posts: 7,086 Forumite
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    soolin said:
    NBLondon said:
    Do I have any options?
    Sadly - catching the thief is the only one left...  The thief may well be following the (oblivious) Hermes driver at a short distance and watching for the chance to nab an unattended parcel. 
    I am a member of a lot of US forums, and door step thieving is a big thing out there. 
    5 minutes on Youtube shows a frightening amount of identical videos of this.
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