No response after placing an order

Placed an order about a week ago. Received a confirmation email soon after but nothing since then.

Their delivery information states 3-5 working days.

Tried emailing yesterday and called today but no response. Might be closed as it’s a weekend.

The business is called Stationery Hunter. Has anyone else ordered from them before?

Comments

  • savvysalmon
    savvysalmon Posts: 15
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    edited 29 January 2022 at 6:51PM
    Forgot to mention. Paid by credit card but the order was less than £100. Is section 75 still an option?

    edit: typo
  • comeandgo
    comeandgo Posts: 5,705
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    I think you are jumping the gun a bit regarding S75.  Most companies are having problems at the moment.  
  • savvysalmon
    savvysalmon Posts: 15
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    edited 29 January 2022 at 6:53PM
    comeandgo said:
    I think you are jumping the gun a bit regarding S75.  Most companies are having problems at the moment.  
    I’m just a bit worried as I haven’t heard anything and it’s the first time I’ve purchased from them. I’ll wait till Tuesday/Wednesday and see if they get back to me.
  • cx6
    cx6 Posts: 1,176
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    S75 doesn't apply, but a 'chargeback' for non-receipt of goods does. But wait a while first.
  • sheramber
    sheramber Posts: 18,617
    First Anniversary I've been Money Tipped! First Post Name Dropper
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    Facebook page shows closed Saturday and Sunday.
  • savvysalmon
    savvysalmon Posts: 15
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    edited 1 February 2022 at 6:25PM
    Just wanted to post an update. Received an email from them this morning. Parcel arrived about an hour ago.
    Better late than never.
    Mods can close this now.
  • Good to hear it's arrived now.

    I think it's best to allow double the time of delivery schedules given by any company these days as any given one of the current affairs will influence it. 

  • I think it just spooked me as it was my first time ordering from them. But unlikely a scammer would go to that much effort.
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