Virgin Media. 31 January 2022 at 1:26PM in Praise, vent & warnings 4 replies 466 views

1939CRombie

We cancelled Virgin Media T.V., Broadband and Phone service and gave the 30 days notice as required. The new installation was delayed so I extended and paid for the Virgin contract to be extended. The new system was eventually installed before the Virgin cut off date. Since then we have been harassed by Virgin for a further (small) payment. No details of this supposed debt have been provided and, despite letters to Virgin Communications Director at Sunderland we have now been contacted by a debt recovery agency acting on behalf of Virgin. To date, no direct reply from the director have been received.We are expecting a phone call on Wednesday 2nd. Feb. from a Virgin employee. They actually discontinued a previous phone conversation with my son as he could not provide a password and bank payment details. Hardly surprising as I had set up the password and have been responsible for all payments for many years.

Mnoee

It's quite normal for them not to speak to someone who can't pass their security checks - otherwise anyone who knows a few details about you could ring them and say you want their most expensive package. For that, I commend them. For everything else... Well, I'm glad I managed to get through to them this morning to cancel my contract. 

I hope you get the call they've promised. 

1939CRombie

I strongly recommend that you make a note of every phone discussion that you have with Virgin, including the date, time of call, name of person spoken to and a summary of the discussion, otherwise you will be at a severe disadvantage should anything go wrong. Trust them not.
Virgin will no doubt be in touch with you soon to try and convince you to stay with them. 
I fully expect the promised phone call but anticipate a'sticky' conversation as my son, who has serious long term health issues is still technically the original contract holder and I have been working on his behalf.
Nihil illegittimi carborundum.

DinkyStars

1939CRombie said:

I strongly recommend that you make a note of every phone discussion that you have with Virgin, including the date, time of call, name of person spoken to and a summary of the discussion, otherwise you will be at a severe disadvantage should anything go wrong. Trust them not.
Virgin will no doubt be in touch with you soon to try and convince you to stay with them. 
I fully expect the promised phone call but anticipate a'sticky' conversation as my son, who has serious long term health issues is still technically the original contract holder and I have been working on his behalf.
Nihil illegittimi carborundum.

^^^^ I second this, I record all calls with them I make and take screenshots of the account if I need to, especially when it comes to complaints I might have logged with them!

Sparky154

I have been a customer for over 20 years and was also an engineer for them. I was on the M100 just broadband and was paying £44 pm. I got a letter (also have mobile with them) stating it was going up. Did a check on comparison site to see that the M200 is £28 18month contract to new users.

So just this minute called them up and told them i was leaving unless they could give me the above deal, he went off came back and said " sorry i cant give you that but i can give it to you for £25 pm.

so now have double the speed at half price. So do call for a better deal