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B&Q don't know the meaning of customer service
5th May went to buy a Calor Gas canister. Was informed that Calor had gone out of business and I had to set up an account with another form of gas (for bbqs) and buy another canister. 6th May I phoned Calor and found they had NOT gone bust! I went back to B&Q for a refund and was refused. I escalated via their contact…
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Currys Installation Service Disaster
Recently purchased a washer dryer and paid for installation from Currys -Failed installation on first
attempt led to significant damage in downstairs ceiling. Currys agreed to send
out a crew to inspect and remedy. -Same member of the first crew
is present, which results in a second failed installation which could have…
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Vent: NS& I Nationality options
I've just completed a form to get my late fathers premium bonds, and when asked for the nationality of the claimant, the drop-down options included 'Welsh', 'Scottish' and 'Northern Irish', but not 'English' - I had to use the 'British' catchall
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How to stop being so naive with scammers? Even though I know the correct thing to do
I've always considered myself very good with money and always looking for the best deal and money savingi most definitely count the pennies But on two occasions now I have gone past my own judgement and gut feeling and made a stupid decision, specifically when dealing with a scam If anyone asked my opinion on the deal, I…
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Sainsburys reduced Items overcharging beware
This is a typical part content of e mail sent this month to a Trading Standards department that got the generic auto rejection response. They will not reply to this e mail and others refer me to CAB Dear *****, Group Manager - Consumer Protection (Trading Standards, Licensing, Food Safety and Health & Safety I am writing…
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Tv licence has gone up!
My tv licence has gone up to £15. This is around 8% by my maths.
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Sainsbury's: Praise and Vent
I've got a Lidl and a Sainsbury's round the corner. I used to shop a lot in the former but since at least a year or so Sainsbury's is consistently cheaper overall, especially when taking into account their various Nectar offers for additional points and lower Smartshop prices. (Of course not everything is cheaper than at…
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Well Done USS
I do know people have issues with many pension companies, but praise where due to USS.My OH wanted to begin drawdown from a DC pension, but has had a small DB with USS in payment for 6 years. Although we found the letter with an estimate of the LTA percent used, we couldn't locate any confirmation from when the pension…
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Two charges on account
I just wanted to warn people about an issue with some sites when you pay with PayPal. For some sites you will checkout from your basket and the delivery charge/vat will not be added yet. Checking out via PayPal then takes you to PayPal where a preauthorisation is done and then you go back to the website to complete the…
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Vanilla gift card/credit card
Hello Recently I retired, I was given for a leaving present a £100 vanilla gift card purchased at sainsburys by my ex colleagues. So far I have not been able to use it. I have tried various outlets such as marks and spencer and sainsbury themselves to use it! It does not work. The website for this card has been in…
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Some one usinging my identity to book hotel rooms advice needed?
I don't know if I'm posting this in right place, appologies if it's not, I didn't know where to post this. Last Thursday I received a email from Premier Inn with a hotel booking confirmation. I didn't notice email until today as email accidentally went in to spam folder. Booking was for 17th to 18th May. Problem is I never…
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scam
I ordered perfume from The perfume shop, on their official website. I paid and the money came out of my account. No perfume. Was sent a link to pay an extra £1 for a delivery fee. (I should have known) still no perfume. The perfume shop have said that they didn't get my order and that the order number isn't correct. Then…
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Barking dogs/Aggressive neighbours
Hello everyone, I just wanted to put this out there and ask for your advice/opinion. I have lived in my home for 8 years and so far have had three different neighbours since moving in. I’m not perfect in any way shape or form and when my son lived at home he would play his music loud and I always asked the neighbours if it…
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DHL delivery problems
Not only missed the delivery slot but missed the day! Their tracking web site is rubbish as is their app. It gives me conflicting information. Today it said my parcel was out for delivery and that it was also at the depot! It can’t be both! Sent me my 1 hour delivery slot after the slot had ended. They are impossible to…
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Travelfx 5*
Hi. I've read here about all the issues with Travelfx .co.uk but I decided to use them anyway (their rates are the best I found). On Friday 18 March, I bought £499.95 of euros and paid by bank transfer (not the mobile banking link, a regular transfer). While I waited for them to confirm, I was worried all weekend that I…
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Asda refund, unexpected service
I'm sure a lot of people on here may be aware of the green label 'Love it or Leave it; range at Asda but I didnt know about it till today. Yesterday I bought some lamb chops. They were 2 packs for £8. Got home and opened one pack and grilled them. They seemed fine to look at but hubby said they tasted a bit 'off'. This…
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Companies House aiding fraudsters
Firstly, let me say that this falls into the area of an irritant rather than something that might be financially damaging. Nevertheless I've got a bee in my bonnet about it now, so it's going to get sorted one way or the other. Over the course of the past 2.5 weeks two fake companies, registered to persons having Chinese…
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How to get excess back when the other party admits blame?
My car insurance company (Hastings Direct) has told me to contact the other party’s insurance company to get my excess back (they have admitted liability for a car accident). But the other insurance company says that my insurance should be paying me back as they will have recouped costs. Which is right?
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Praise for excellent customer service Argos (Graeme)
Delighted with excellent customer service - Argos Click and Collect at Kingsgate Retail Park. I was concerned about how I would get from the store collection point to where I could get a taxi home with my new microwave. I spoke to Graeme on the 'phone and he very kindly suggested that I should ask for him by name and he…
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Postcode lottery - Price Rise
Just a warning for those that play the postcode lottery. It’s gone up by £2 a ticket to £12.
