AO - actually lovely

Sausageroll14

So we needed a new hard working and reliable washing machine quickly. We had a look around and AO offered the best and most convenient option. Duly ordered. It arrived on time, the delivery staff were friendly, professional and helpful. 

The hoov*r washing machine last 6 days..... Duly called AO. They explained it need a report before they could take action. Again very friendly, lots of apologies. Provided the manufacturers details (would have spoke to them on my behalf but they weren't open to later). 

Hoov*r were a nightmare. Anyway got the engineer booked. He came diagnosed the fault and the machine was accepted as faulty. 

Meanwhile I had already ordered a new machine with AO. It arrived on time with helpful and professional staff. 

AO immediately offered me either a replacement or refund. I explained I had reordered. We had a really nice discussion and they offered me £50 off the new machine retrospectively and also refunded my. Delivery cost. 

It was an absolute pleasure to speak to AO staff. No hassle or argument. Will definitely go back again. 

beckstar1975

Did they also refund you for the faulty machine ? 

Sausageroll14

beckstar1975 said:

Did they also refund you for the faulty machine ? 

Absolutely. As per my statutory rights. Very quickly as I remember.