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Praise, vent & warnings

A place to share your experiences as a consumer with other MoneySavers.

Halfords Autocentre - AVOID THEM AT ANY COST
When I purchased my dear little car that I love and cherish, it was 3 years old already and of course the manufacturer guarantee expired already. So I asked and paid for an extended warranty - only one was available at the dealership with Autoprotect -, so my car would be covered for the lease period. Sounds perfect,…
Amazon Black Friday Price Difference Refund Scam
On the 17th November Amazon had a banner on their UK site saying that if you purchased a Black Friday advertised deal between the 17th November and 27th November that they would refund the difference if the price dropped before 4th December. This was also advertised via HotUKDeals. I purchased a Cosori air fryer from…
Beware - People's Postcode Lottery!
Since subscribing to this in summer of last year, I have won the princely sum of £4 (twice winning £2). However, I have yet to ever receive either payment which I was told by e-mail would be paid into my bank within 28 days(the sub is paid by direct debit). I finally phoned today to ask what was going on and was told that…
Parcel misdelivered at my home - can't get out to poss address
A parcel was found this morning dumped on my doorstep by Evri (used to be Hermes) - and there is no answer when I tried to phone them - I have no idea when it arrived as I didn't open my front door yesterday, but no knock was heard at any point. The parcel was not addressed to me, but the postcode was correct and the road,…
Facebook busy today...with Martin Lewis scams
On my page on Facebook..6.or 7...every few posts...Martin Lewis investment scam...reported them... probably trying to cash in on autumn statement
Brown bin was swallowed by the bin truck and the council don't want to know
On 4 April our wheely bin somehow fell in to the waste truck when they came round emptying the bins. Fortunately I was at home and spoke to the bin men who said they would report it and we would get a new bin, but since then nothing has happened. So I reported this on the council website and they replied saying it had not…
Emma mattress delays - ASA warnings CMA and Which? magazine
Greetings to all! I trust you're doing fine. I wanted to inform you that I've made the decision to cancel my order with Emma. I patiently waited for nearly three months for the "next-gen" mattress, but upon its arrival, I was disappointed to find that it bore no resemblance to the image displayed on the Emma website.…
Jakemans throat sweets
I have used Jakemans for the last few years to help with a sore throat They have reduced the size of their packets from 100g to 73g and have virtually doubled the price as well I am now looking elswhere for sore throat relief !!
Watch out for Dyson offers!
I went on to the official Dyson website yesterday following an email offering a Dyson V11 Total Clean for £309, reduced from £499. An amazing deal. However when I got to checkout it was back at £499. Following a long discussion with Dyson the bottom line is just because something is offered at a price it doesn't mean that…
High income child benefit charge.
Hi, people keep saying the inheritance tax is the most hated in the UK although few are affected by it. What I can’t stand and want to no is, if/when the high income child benefit charge working out will change. How is it fair that with me earning over 60k and my wife 13k (£73k total) I have to pay the full amount back…
Booking .com Hack
I have a hotel booked in December, Hampton by Hilton through Booking.com. On the 21st of November I received an email from Hampton by Hilton through the Booking.com portal stating my booking could be cancelled because of an error during the verification process. I am always suspicious of emails like this. So went to my…
thankyou kenwood
My k-mix stand mixer started to sound 'wrong' two years into warranty.Kenwood customer services very helpful on phone,suggested it went to their service department to be looked at but to allow 28 working days.Collection from home was arranged,all very efficient.and I was very happy to get a message a week later to say it…
DVLA Medical Group
Anyone out there had to deal with the DVLA medical group? I have been waiting 12 weeks now for them to consider a driving assessment. I ring them every three weeks, but no update available and they can't give timescales. Just wondered if anyone has experience of the timescales I should expect. Thanks in advance.
Unreasonable demand for ££
Got my monthly bill from Eon on Saturday who after the last DD confirmed I'm in debt of about £320. This is not a surprise and not a problem to me. Today I have had another email from Eon saying I need to pay £770 in the next 2 weeks to bring my account up to date. This will leave the account in significant credit which I…
Amazon Prime Video
getting annoyed with most of the displayed "recommendations" being either paid or free-ad or something else. I guess it's to cover up that Amazon aren't actually providing much content themselves vent over
AmEx rant
For years I've been a big supporter of AmEx and felt they offered good products backed by great service. In the last few years the products have been devalued and the service has slipped a little but still remained above the competition. Yesterday I had grounds for complaint, spoke to multiple different people who gave me…
Tesco Clubcard and APH parking - DON'T DON'T DON'T
I looked up parking at APH for Stansted airport using a link from MSE and got a comprehensive list of options. I had noticed that I could use Tesco clubcard vouchers (x2) at APH so exchanged £10 for £20 to use at APH. I then went to purchase my parking and could find nowhere to use the voucher. Eventually, I discovered I…
Hello Fresh praise/vent
I came to the MSE forum today for another question but thought I'd share my thoughts on Hello Fresh which I recently cancelled after 2 years. I see a lot of their ads on social media and a lot of negativity toward them in comments, probably due to their aggressive advertising tactics. I started with a free box offer and as…
EDF warning
I am moving away from EDF and checked the balance on my account to check how much of a refund I would get. When I saw that I was in debt according to them I checked my last bill and discovered that they had calculated this using an incorrect opening balance, overcharging by roughly £300. How this is even possible I do not…
Holland & Barrett Double Charged on debit card
My wife and I were on a day trip to Harrogate called into H&B to buy some goods total £8.32. Used debit card 1 swiped to pay but cashier said ' its not accepted '. Used debit card 2 which worked got receipt. Few days later found that debit card 1 had gone through as well as debit card 2 ie duplicate charge. Bank said H&B…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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