Frasers Meadowhall - no refunds

akkers

I had the misfortune of shopping at Frasers store in Meadowhall, Sheffield. I took an item and they refused to refund and would only give me a credit note or exchange. Suffice to say I was not pleased and believed they were breaking the law. Back in my days, retailers had to give a refund if you took the item back in original packaging. However, I did some digging and found that the law was changed with the Consumer Act 2015 whereby retailers only have to give a refund if the item is damaged or faulty, otherwise they can refuse. Damn! But I notice that majiority of other retailers do give refunds if you return an item. And to think that a major retailer like Frasers with inflated prices will not give your money back.

Well I will not be stepping inside Frasers again. I will stick with Primark around the corner where they have much better consumer policies.

Of course this is another nail in the coffin for the high street. When you shop online, you have more rights and you can get refunds. So where do you shop? No brainer there!

Ayr_Rage

They are not even obliged to offer a credit note or exchange for a change of mind on an in store purchase.

Think yourself lucky they do.

Edit : I don't believe your assertion that, back in your days, you ever had the right to a refund for a simple change of mind.

mr_stripey

They only have to give a refund if it is faulty - not for change of mind. This has always been the case I think

OutdoorQueen

Sale of Good Act 1979 was the same as Consumer Rights Act - shops had no legal obligation  to offer a refund if a customer changes their mind.  So many shops do have a refund policy that people think it’s the law.  When they offer an exchange, credit note etc it is their choice to do so.   

Different story if you buy at a distance,  eg via tv or internet.   

badmemory

I lot of stores changed their return t&cs during covid as they removed the possibility to try before buying.  Many have not changed those terms, Frasers obviously have.  I suspect that the ones that haven't changed are keeping in mind that people CAN buy on line & not from them.  I have noticed that many less people seem to use fitting rooms than used to.

Wonka_2

akkers said:

 And to think that a major retailer like Frasers with inflated prices will not give your money back.

Given that House of Fraser and its reputation went into administration years ago and the brand now sits under Mike Ashley’s Sports Direct empire you should probably count yourself lucky they even offered a credit note 

PHK

As far back as 1979 there was no right to a refund for goods bought in store. 

GrubbyGirl_2

If you don't shop in Frasers again how will you spend your credit note?

retiredbanker1

What was the 'item' you purchased?

Undervalued

akkers said:

I had the misfortune of shopping at Frasers store in Meadowhall, Sheffield. I took an item and they refused to refund and would only give me a credit note or exchange. Suffice to say I was not pleased and believed they were breaking the law. Back in my days, retailers had to give a refund if you took the item back in original packaging. However, I did some digging and found that the law was changed with the Consumer Act 2015 whereby retailers only have to give a refund if the item is damaged or faulty, otherwise they can refuse. Damn! But I notice that majiority of other retailers do give refunds if you return an item. And to think that a major retailer like Frasers with inflated prices will not give your money back.

Well I will not be stepping inside Frasers again. I will stick with Primark around the corner where they have much better consumer policies.

Of course this is another nail in the coffin for the high street. When you shop online, you have more rights and you can get refunds. So where do you shop? No brainer there!

No they didn't unless your day is pre 1979 and probably not even before then. 

Generally best to ensure you fully understand your "rights" before trying to assert ones that don't exist!

akkers

I had actually purchased a sweater for someone as a birthday present but they didnt like it. I took it back to store and they refused a refund and gave me a credit note which I used to buy some other stuff. The last time I go in there!

My understanding was that pre-2015 they were obliged to give a refund if you took item back with original packaging and I won a few duels on the way. Maybe I misunderstood the law.