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Praise, vent & warnings

A place to share your experiences as a consumer with other MoneySavers.

Amazon - Holding funds and repeatedly attempting to take payment again
Ordered an item on Wednesday, part paid with gift card and part on my Chase debit card via Curve. The funds have been pending since then and I have a screenshot proving this. They must have known they had ringfenced payment as they would hardly have dispatched the item without it, but while the item was out for delivery,…
Speeding fine confusion
Today I had a letter issuing a speeding fine for doing 33 on the M1 in a 30 zone. Basically a vehicle was stranded, so the lane was closed. I moved into the next lane at 30 mph and passed the stranded vehicle safely. Once passed I got back into the correct lane and sped up to 33mph before exiting at the next junction, this…
Pest controller won't finish the job
I have an infestation of squirrels in my loft. I hired a private pest control firm and they attended the property three times, laying traps and finally doing proofing work. During the final visit, the team left a trap as they weren't confident they had succeeded in their proofing. The squirrels are still making noise in…
Trying for a house to buy
Looking at MoneyBox For a mortgage Wondering best ways to rates Affordable payments each
A change in underwriting rules?
Recently. my home contents insurer, LV, cited " a change in underwriting rules" for not renewing my policy this year and their phone desk was unable to provide any further explanation; all he could say was that it probably wasn't because I was leasehold or in the wrong postcode [London NW9] and that lots of other people…
TRESPASS Poor after sales service
I ordered a top from Trespass which was too big when it arrived, so I returned it for exchange to a smaller size. and tracking shows that Trespass received it at the beginning of January.. After a while I contacted them via their website, and got an auto reply saying a ticket had been created and Customer Service would be…
Online so slow on Taxreturned webpage
Looking to get my tax assessment in early , Been looking since 16Jan 24 , When will Taxreturned be back online
Pushy street salespeople
When you walk through most towns, invariably you're aware someone is either calling out to you or waving frantically at you, just to gain your attention. These people tend to be sales people all bubbly and at times pushy. In most cases they're after you to sign up via DD. I'm sure there's a name used to describe this form…
prepaid prescriptions don't automatically renew in the last year before your 60
Prepaid prescriptions don't automatically renew in the last year before your 60 and you can be fined for each prescription you take out, if you don't notice. Which could be hundreds of pounds. I have had a prepayment prescription for years, 15+ and they have auto renewed. I have wrote to Tim Farron to look into this. I…
Bad Customer Service
Hi all I need some advice, I am in the process of waiting for glasses from Vision Express, I purchased some Varifocal glasses with Reactive lights in and some prescription sunglasses also Varifocals and polarized, these two pairs cost me a great deal as you can imagine, just over 600 and I am not at all happy now…
Complaint about DWP Staff
I posted this at the end of an existing post in The Benefits Forum then wondered if it would be more appropriate on this Forum. If not, please let me know. Here is the post: Re Formal Complaint to DWP about the way their staff treated me - 5 telephone calls. Any help with this will be appreciated, thank you very much.…
Praise VAX Guarantee
Early January 2024 both batteries on our VAX, that was just over a year old, failed within three days of each other.VAX and batteries came with 3 year guarantee Initially thought charger faulty, contacted VAX, who asked for serial number of batteries and what light were showing when placed on charger.Sent pictures, within…
Is this a possible scam? Don't know where to turn for help
I have recently received the e-mail below. Is it part of an on-going scam I've got caught up in a couple of years ago or is it the finalisation of it as the text suggests? Any advice would be welcome. Thanks E-mail received: We are reaching out to you to inform you that the trading platform which you have an investment…
AO delivery experiences - rough or careful
Evening All. Just wondering if you have had a washing-machine/fridge size item delivered by AO (or their agents) and what their delivery people are like. Do their delivery people handle the goods carefully, or are they rough with the items? Thanks
deal on argos for bitzees
ordered two bitzees on argos deal £49.98 on 28th november online got email -extended delivery date then another email-you cancelled your order? errm NO I DIDNT! they refunded my money so i look online and there are the bitzee's £31 pounds each =£62 for two next & day deliverythanks a lot argos they were for my grandsons…
Thomsonbroadbent Wayleaves
About 3 years ago I was contacted by post regarding low voltage cables on my land and told I could claim a one off payment (around £150) and Thomsonbroadbent take a percentage. I called them to ask how they knew about the cables and they said they had plans of all the cables and worked with the power network. I decided not…
Renewing virgin media contract
Hi It's that time of year to renew the contract with Virgin Media . There have been significant increases which has displeased me . So ... anyone else who needs to renew their contract - this is what to do . DO NOT WAIT FOR AN AUTOMATIC RENEW OF CONTRACT ! Take time out to contact the company either by telephone or by chat…
Musicmagpie terrible Inconvenience
I write this message with a heavy heart the way I have been treated by this so-called Music Magpie as anyone here ever have to deal with refund issues with Music Magpie Because on the 15/11/23 I purchased iPhone 13 Pro in Prestine condition for £600 + postage £ 4.98 on a 24hr delivery , Music Magpie used Royal Mail as…
Cheap stamps website - looks like a scam
Had The Royal Mail Shop pop up in my Facebook feed advertising incredibly cheap first and second class stamps. There were typos in the advert, but the website looks convincing if you're not paying attention. I'm sure this is a scam, I've reported it to facebook https://www.theroyalmail.shop/products/1stand2ndclassstamps
Toby Carvery. Can Using The Loyalty Stamp Voucher App Stop The Regular 50% Discount Vouchers?
Toby have recently introduced a loyalty scheme app with various freebies. There is a another coexisting scheme with irregular discounts which we signed up for that works well. Has anyone any experience of being signed up for both schemes at the same time? Thank you for all replys.

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MSE News

Martin Lewis: How to call your bank with just three digits – as 'anti-scam' phone number called over a million times
One million calls have been made to the '159' anti-scam phone number since its launch in 2021, new figures reveal today (Wednesday 30 April). MoneySavingExpert.com founder Martin Lewis – one of the well-known faces most used in scams – explains how to call your bank by dialling just these three numbers.
Revealed: Holland & Barrett's supposedly cheaper 'Subscribe & Save' often costs more – it's promised a review after our investigation
Holland & Barrett's 'Subscribe & Save' scheme claims to offer regular shoppers "the best value" – but it failed to do so in the majority of cases MoneySavingExpert.com checked over a five month period. The retailer has now promised to review the scheme after our research found it was often more expensive.
Don't get your passport by post – 360,000 paid more than needed last year
If your passport is due for renewal, apply online if you can – it'll save you £12.50. More than 7 million Brits did just that last year – but over 360,000 missed out on savings by using a paper form instead, MoneySavingExpert.com can reveal.
Sainsbury’s Bank customer? NatWest takes over this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.
Chase customer? Check if you can get its newly boosted 4.8% easy-access saver
If you've got a Chase account, check if you can boost your easy-access savings to 4.8% – made up of a 1.8% AER fixed six-month bonus plus its standard 3% variable rate. Chase says over 2 million customers can get the boost, which would top our normal savings tables if it were open to all, though it's beaten by the top easy-access cash ISAs.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.
Martin Lewis: Is the £20,000 cash ISA limit about to be killed off? What savers should be doing now
Plans to cut the £20,000 cash ISA limit later this year are being considered by the Government. In his latest video, MoneySavingExpert.com founder Martin Lewis explains what's likely to happen, what the changes would mean for savers and what you should be doing now.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from 1 May. For most, this means little change for now as the Sainsbury’s brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, you'll need to move any excess elsewhere to ensure your cash remains protected.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
From Thursday 1 May, Sainsbury's Bank credit cards, loans and savings accounts will be run by NatWest as part of a deal between the two banks. You'll be moved to NatWest in the future, likely towards the end of this year, but for now the Sainsbury's Bank brand will remain and you can continue to use its products and services as before.

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