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Think I’ve been victim of fraud/identity theft from airline Indian contact centre staff
Hi all I rang a major foreign airline’s contact centre recently
about a query & the staff member asked me for my frequent flyer account
password, which I was reluctant to give but she said she couldn’t help without
it, she assured me that the call was being recorded & I ended up giving her
the password. Fast forward a few…
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Hotel cancellation through Prestigia
I had a confirmation email from Prestigia about hotel booking. Received an email on the day of arrival that my reservation has not gone through and has been cancelled.I have received refund but I have had to pay for the extra cost on last minute booking at the destination. Do I have any rights to claim the extra costs I…
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Travel Insurance for Covid - guidance required
Hi, We are travelling to America on a multi-city break in November '23. With Covid spiking a little currently, I'm worried it may affect us and I would like to understand what insurance is available to cover us (what it covers) should we catch Covid whilst in America. In case it matters, we are staying in Massachusetts, NY…
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Winter sports insurance from a Canadian broker?
Initially I was a bit skeptical about this, but after an absolute nightmare with UK firms and wintersports cover 2 years ago (in which I had to extend a UK policy with insurance that included 'park' insurance that wasn't valid if I left the ground, and a "moguls clause"), I was left talking to a Canadian broker (trusted by…
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What are my rights
I have booked a weekend trip to Paris with Love Holidays, includes flights, hotel, transfers and reserved seats. I have now received an email from them stating the room I booked is no longer available. The alternative room is an additional £2000!! I booked this as I thought it was a good offer in a nice hotel and do not…
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Holiday abroad with a 7 year old
Next year I'm looking into taking my 7 year old nephew away on holiday, my 81 year old dad may also be coming. But as I don't have children, this will be something new to me. Ideally I would like the following. Good hotel with kids facilities and pool. near to a beach. Local area to be flat for if my dad does join us. Do…
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Anybody used Iceland Protravel recently? What does having no reviews mean?
We're investigating holidays for next year and thinking about going to see the Northern Lights. We've found an interesting trip from a company called Iceland Protravel. They are part of a group (Iceland Protravel Group which includes Iceland Procruises and branches in quite a few northern European countries), are ATOL and…
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Booking.com failed to notify about cancellation less than 24 hours notice
Hi, Newby here asking for some advice. My partner and I booked a private studio through booking.com in around February 2023 to stay in Greece for 17 nights at the end of September. The day before departure we received the automated message about it almost being time to go and to contact the owner. The owner advised us that…
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birmingham airport booking/ new flight time
Hi, I have a new later birmingham return flight time from Barbados which leaves me on paper with 35minutes to clear customs etc and exit NCP 1. Is this doable? , and does anyone know what the charges are are for being a few minutes late? Am booked with FHR and probably contact support later as I cannot find how you amend a…
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Flight cancelled by Easyjet - what can I claim back?
My recent flight was cancelled by Easyjet after checking in. I found the only other available flight that day to the same destination with Easyjet at another London airport and changed our flights through the Easyjet app. All good. However, I then incurred costs of petrol and Dartford toll to travel to the new airport and…
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Advice please p&o cruises / Maleth aro
Firstly newbie here so go easy on me. I booked a cruises to go to the Caribbean next march but p@o have changed what I originally booked in regards to the flight. So booked holiday over the phone. One of condtions of me booking was the availability of premium economy seating which was available at an extra cost, so I…
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Best way to pay for things in Dubai?
Hi guys We're off to Dubai for a week in a couple of weeks and I'm just trying to work out the best way to pay for things out there. We have around £80 in AED that we'll take so that should cover us for cash, but how best to pay for most things on card/contactless? We have debit cards with HSBC, First Direct, Santander,…
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Ryanair travel insurance - Does anyone know where I can download a claim form?
My elderly neighbours hotel room was broken into while she was on holiday in Spain. All her valuables and passport were stolen. She took out Ryanair insurance when purchasing the flights. I can't find anywhere on the Ryanair website to download a claims form. She tells me when she rings Ryanair they say they can't help her…
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EasyJet holidays didn’t book hotel
My daughter and her boyfriend have just arrived at their holiday destination (at 11pm) only to be told there is no booking at the hotel and the hotel is full. Easyjet have transferred them to an alternative hotel for the night and said they will contact them in the morning. What are their rights/entitlements on this…
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LastMinute failed to mention pool closure
My son booked a five day holiday to Lanzarote through
LastMinute, as it is his first time he just wanted somewhere to chill out by
the pool and decided on “All Inclusive”, within half an hour of paying £1200 he
received an email saying the pool would be closed for his entire holiday, which
lastMinute had failed to mention.…
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Bed bugs Paris
I was due to travel in February 2024 but cancelled. Anyway I have a Brussels trip booked but these trains go via France. How big is the risk? I am considering delaying but they said the olympics could be disrupted so any trips? That’s six months or more away how long should I delay my trip for? Seems a real issue in France…
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Express coach travel
Has anyone travelled overnight by express coach to 🇮🇹 Italy? How did you find it, would you do it again?
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Travel agent refusing to refund
First of all, my thoughts are with the people of Israel who are suffering so much. We booked a package of flights, hotel and a cruise with a UK ABTA travel agent. The cruise line have changed the cruise from Israel, Egypt and the Med to just the Med. Out of a 10 day cruise, only one original port remains. Now of course I…
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Preexisting conditions annulled
My husband and I have a joint annual European travel policy with Staysure. We pay around £500 to cover our pre-existing conditions. I called them last week to inform them of some tests we were both having. They informed me that, because of these tests being ongoing, NONE of our pr-existing conditions were covered. This…
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Duty Free EU Purchases
I can bring back £390 of purchases from France (for example), reclaim French sales tax and avoid duty. Does anyone know when and how this maximum value is increased, for example, to take account of inflation?
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Most recent: Discount airport lounge access. by ThorOdinson
25 July at 11:10PM
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