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LastMinute failed to mention pool closure
My son booked a five day holiday to Lanzarote through
LastMinute, as it is his first time he just wanted somewhere to chill out by
the pool and decided on “All Inclusive”, within half an hour of paying £1200 he
received an email saying the pool would be closed for his entire holiday, which
lastMinute had failed to mention.…
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Bed bugs Paris
I was due to travel in February 2024 but cancelled. Anyway I have a Brussels trip booked but these trains go via France. How big is the risk? I am considering delaying but they said the olympics could be disrupted so any trips? That’s six months or more away how long should I delay my trip for? Seems a real issue in France…
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Express coach travel
Has anyone travelled overnight by express coach to 🇮🇹 Italy? How did you find it, would you do it again?
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Travel agent refusing to refund
First of all, my thoughts are with the people of Israel who are suffering so much. We booked a package of flights, hotel and a cruise with a UK ABTA travel agent. The cruise line have changed the cruise from Israel, Egypt and the Med to just the Med. Out of a 10 day cruise, only one original port remains. Now of course I…
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Preexisting conditions annulled
My husband and I have a joint annual European travel policy with Staysure. We pay around £500 to cover our pre-existing conditions. I called them last week to inform them of some tests we were both having. They informed me that, because of these tests being ongoing, NONE of our pr-existing conditions were covered. This…
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Duty Free EU Purchases
I can bring back £390 of purchases from France (for example), reclaim French sales tax and avoid duty. Does anyone know when and how this maximum value is increased, for example, to take account of inflation?
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Passport Renewal Questions
My passport expired two and half years ago and I would like to renew it. Although I am not planning on travelling abroad at the moment I need one for ID purposes. I have some questions and would be grateful for any advice/info. First, can I use the fast-track service if I'm not travelling or is this just if you have booked…
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Charged for Breakfast at Hotel When Supposed to be Included
Hello all, My partner and I recently booked a stay in Gdańsk through Expedia. Part of the package explicitly said that breakfast was included in the price of the package. Upon checking out, the hotel charged us 130 PLN (Zloty, it’s roughly £24-25) for the four days of breakfasts. We weren’t advised of the charges at check…
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TUI Expenses Claim
We were due to fly back to LGW from Hurghada at 2200hrs on 27/05 and we had an overnight stay booked at Premier Inn at the airport then an Easyjet flight booked to take us back to Scotland the following day. TUI delayed our flight by 20hrs (took off at 1800 on 28/05) meaning that we were not in the UK for our hotel or for…
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Cheapest/easiest way to receive mobile calls abroad in non-roaming country?
I'm going to Argentina for a week at the end of this month, and it's imperative that I can receive phone calls to my usual mobile number. I'm locked into a contract with Tesco mobile and Argentina is not one of their roaming countries, so we're talking about £1.50 a minute to receive calls. I expect to have wifi most of…
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Cancelled flight and new flight 2 days later delayed by more than 4 hours
After a wonderful holiday in Crete our return flight to Luton from Heraklion on Wednesday should have left at 22:10. However the plane had a technical fault and was cancelled at around midnight. Our tour operator eventually got us to a hotel at 3.30am. On the Thursday morning we were informed that our return flight would…
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Overseas Travel Agent scam
Can anyone help In June I booked 4 flights with a US travel broker/agent from Lax to Los Cabos for December. I was offered a great price 4 x £303.12 & gave my credit card to pay. I was then given a booking reference & 4 ticket numbers with Delta airlines. On checking my credit card the 4 flights were charged plus 3 extra…
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Travel insurance claim 'accepted & cover confirmed'
Hello, I need help with a complicated travel insurance issue. My partner broke his arm in Bangkok and was taken to one of the major hospital to have complicated surgery. The hospital and myself contacted the travel insurance in the uk who started a claim which was dealt with by a zurich office in canada for 7 months. His…
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Pre-existing medical conditions - 3rd Party
HI everyone, I'm hoping someone can help. I've booked a holiday for next year via a travel agent. My dad has been diagnosed with a tumour and is having further investigations (Hes not going with us). He's in reasonable health at the moment so im hoping all will be good. But I want to take out decent travel insurance which…
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Airbnb vouchers
just a few lines to explain our recent issues trying to use vouchers on a recent booking. We identified a property for June next year with the option to pay 50% (£1200) now and the balance 50% (also £1200) next June, 7 days before arrival. My wife's company has a scheme that sells Airbnb vouchers at a small discount to…
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Paying for holiday villa...safest way
Hi, we have just found a holiday villa we would like to book for our Summer holiday. After finding the villa on AirBnB and seeing the crazy booking fee's I decided to do some investigating and managed to find the Villa owners personal website for his property. Booking through his website saved us £500 but we are now left…
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Holiday
Hi I booked a holiday to the Dominican Republic I checked the inoculations list prior to booking and there was no mention of anti malarial tablets. I am without spleen so unable to use anti malarial tablets. However after further investigation there is malaria in the Dominican Republic all be it low risk, but because of my…
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Pre- Existing Medical Conditions
Just a question, my wife had breast cancer 6 years ago, been clear for 5 years, is this still a existing condition? Why am I being asked to pay an extra premium?
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Seeking Monthly Payment Travel Insurance
We have a few pre-existing medical issues and are looking for travel insurance policy which can be paid monthly, to avoid a large payment. Do any companies out there offer this, or is it too much of a risk?
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Flight Cancellation due to aircraft with broken window
Would a broken window in a plane be classed as exceptional circumstances to not pay compensation or would this be a maintenance failure. We initially had an email from TUI that the flight was cancelled because a part had to be flown in and was not due to arrive until the following morning. Our flight was initially 10.50am…
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