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Mobiles

Need help choosing the best value contract, SIM-only deal or PAYG?

No Volte or WiFi Calling on Sky Mobile
I have been with Sky Mobile (SIM only) for a few years. After the issues they had last month I got a 1pMobile payg SIM as back up and also to try out the EE signal. With 1p I can get Volte and phone calls over 4g when I've tried them are a huge improvement over ones made with Sky. Wifi calling isn't an option either and is…
Lebara inactive Sim?
I am on a 12 month sim only plan with Lebara I’ve read that if I don’t use my Sim for 90 days it’s deactivated. Is that true even if I am paying the monthly bill?
Large Amount of Scam Texts Since Joining O2
I've been with O2 for just two days and today have already received three spam texts. They have a lot of warnings about it, more so than any other operator I have been with and a friend got scammed as they were porting their old number over (someone called, confirmed their house number and name, then asked for a code they…
Merger between Three and Vodafone agreed today
As title and subject to regulator approval. https://www.bbc.co.uk/news/business-65842845
Changing Sims - PAC codes
I regularly change my sim card/networks to get the best deals. I was previously with different networks and my most recent, previous network was Lebara. I then moved to Lyca (5p a month for 6 months). However, Lyca after 6 months increases the bill to around £5 so I am now looking at other deals. I have found the Lebara…
Getting a new SIM from O2 - How?
Today is the 14th time I've tried to get a new PAYG *sim from O2. Nothing has turned up for the previous 13 orders - which date back to late April.So, what's the trick? * I need a new sim as I need to update to a newer 'phone and my current sim is not a 3-in-1 punch-out. It's that old - as is the 2G phone... :/ And I don't…
business mobile
I recently took out a Tesco mobile contract for the business I work for. The credit search was done on me so has affected my credit score, but the address has been added to my credit file and I need to remove it. How do I do that?
micro sim card mobile phone
need a mobile phone that has 4g & sim free to transfer my asda micro sim card to.dont want a touch screen one if possible just a push button one & up to £40 if possible .may be a big ask but you never know .thanks
Wrong Date of Birth
I really need help as I don’t know where to turn too. I will briefly explain the issue. 2018, went online to carphonewarehouse to take a contract out with Vodaphone, everything passed and got mobile. Dec 2021, want to contact Vodaphone as having issues paying bill, can’t speak to anyone as failed security, wrong DOB. . May…
Lebara MSE blagged SIMs
I've just got a couple of new SIMs following the link on the MSE page for the blagged SIMs with Lebara. It said that the SIM was a one month SIM but for months 1-6 was 99p. I've just tripped the first month on the first SIM and it now says I'm out of plan and only offering a £5 a month deal. But on the second SIM page,…
Lebara - Monthly Payments / Customer Service
Joined Lebara and the first monthly payment is £5.90 instead of the £1.49, that it's supposed to be - contacted them and the customer service is refunding me, but make sure you check what they're charging you. I think they do it to everyone and hope they won't notice.
O2 roaming in Channel Is and I of Man
We were recently in Jersey and made a call to Spain. Under the O2 T&Cs you can call a number in their Europe Zone while roaming in the Europe Zone. Jersey in included in their Europe Zone. We were charged for the call and when I complained the O2 call taker said that only calls within the country visited and calls back to…
Virgin Media SIM-Only: Debit Card Details for ID Check?
Hi. My wife just phoned Virgin Media to try to take out a 30-day SIM-only contract as a new customer, and in the course of the conversation with the Virgin customer service lady, she was asked for her bank account details and also all her debit card details, including the long number on the front and the CVV/CVC code on…
MSE News: EE to charge pay-as-you-go customers for roaming in Europe from today
EE is to start charging all pay-as-you-go customers to use their mobiles in Europe from today. The change means you'll have to pay to use your mobile data, make voice calls and send texts in 47 European countries and destinations that were previously included in EE's "Roam Like Home" allowance. Read the full story: EE to…
Problem with recurring Asda Bundles
My wife and I have recently transferred to Asda about 3 weeks apart. When my was first due to auto renew 3 weeks ago it failed and I had to manually log onto the Asda website and purchase the bundle. Now the same has happened to my wifes first bundle renewal today but she has tried to manually purchase another bundle but…
Lyca Mobile MSECH3GB
I placed my order via the link on 10 March for 6 months at 1p. I had 1p deducted from my bank in March, April and May. I have now had a text to say that it will get renewed for the offer price of £0.49 and I can continue to enjoy 3gb data etc. I am sure that the 1p was for 6 months. Has anyone else had this experience?
Need a good PAYG Sim card for occasional calls and data use & good coverage but no contract
I only occasionally use my smartphone for making calls and going online. Any recommendations of a good Sim card deal please which does NOT tie me into any monthly payments, contracts, etc. Preferably somebody with good customer service too.
Lebara - no SMS using WiFi Calling
Hello everyone, wondering if anyone has some experience that might help me. We live in a valley which is a mobile desert - no signal from any mobile provider, so we rely on WiFi calling when at home. Just switched SIMs from BT/EE to Lebara to save a few pounds a month. WiFi calling worked for both voice and SMS on my cheap…
beware of Insurance 2 go mobilie phone insurance
beware of this company - previously recommended on MSE and a £10 discount offered. however, none of that is any use if they wont pay out a genuine claim because of a ridiculous clause! i have just had a lost phone claim rejected because the phone sim card wasnt used on the day of the loss, and the day before. the proof of…
Cancel Lebara SIM
Hello, I got the MSE Lebara SIM at 5p per month, but want to cancel now as the initial 6 months are up. How do I go about cancelling? Do I have to call Lebara ? I dont want to keep the number as this was a secondary SIM, I took out to try Lebara. Thank you.

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Mobiles

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