PAC Code failed - is my phone number lost?

Jan138

Can anyone advise me what to do please?

I decided to leave O2 as they've put their prices up again and chose Lebara as recommended on this site. I received a PAC code from O2 and gave it to Lebara who said the transfer should be completed within 24 hours. That was over a week ago.

I have spoken to Lebara who told be that the code had failed and to contact O2 for a new code. O2 have told me that the code has been used and that my old number belongs to Vodafone now so they cannot issue another PAC code. Lebara have now told me that I need to contact Vodafone to get a PAC code from them but I cannot get past their automated phone system as I need to enter a Vodafone account number to proceed and the system disconnects me.

Has anyone else had a problem like this?

Thanks in advance.

Okell

Jan138 said:

Can anyone advise me what to do please?

I decided to leave O2 as they've put their prices up again and chose Lebara as recommended on this site. I received a PAC code from O2 and gave it to Lebara who said the transfer should be completed within 24 hours. That was over a week ago.

I have spoken to Lebara who told be that the code had failed and to contact O2 for a new code. O2 have told me that the code has been used and that my old number belongs to Vodafone now so they cannot issue another PAC code. Lebara have now told me that I need to contact Vodafone to get a PAC code from them but I cannot get past their automated phone system as I need to enter a Vodafone account number to proceed and the system disconnects me.

Has anyone else had a problem like this?

Thanks in advance.

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MSE_ForumTeam5

We've moved this to the Mobiles board

PHK

This sounds like a split port. Please can you let us know exactly what the problem is when people call or text you and when you call or text them?

simax

If you’ve ported to Lebara, it is their responsibility to correct the porting error. It’s not down to you. The number will be retrievable. They also have to pay you compensation for downtime… this is in the OFCOM regulations for number porting (MNP)… contact them again and remind them of their obligations…