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Beware of SMARTY. Be smarter.
There are a lot of good MNVOs with good customer service, rolling contracts and good account management systems (online or on an app). Using the MSE comparison tool has been great getting deals for Lebara (Vodafone). I would caution people using Smarty though. On initial inspection, Smarty has "good" reviews online, but…
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BT Mobile to EE switch - be wary of recontracting / EU roaming change
I called BT to see if I could renegotiate my fibre broadband price. No go there as it’s still in contract. Unprompted by me the BT advisor then said that he’d noticed I had a BT Mobile SIM only plan (I use it for data only in a 4G mobile router) and that as BT were switching all BT Mobile users to EE, he’d arrange that…
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Lebara mobile unread voicemails deleted after 48 hours - anyone else experience this?
Hi All, I received a voicemail on my phone which I didn't pick up (ie listen to) until a little over 48 hours. I did my normal 121 on the phone and the voice said there were no new voicemails. I knew that the voicemail was real as I spoke to the person who left it since then. This is very odd - I have never lost a…
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Do I need an address and bank account to get a PAYG phone contract?
My partner’s son is moving back to the UK after living in USA since he was a child. He has a phone but no permanent address (he’s starting off in Air BnB until he can find permanent housing) and no UK bank account. Would anyone know if it’s possible for him to pick up a SIM and get a PAYG bundle on one of the big networks…
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Requirements for Visual Voicemail
Hi All, I've been researching the requirements for Visual Voicemail after discovering that Lebara only keep your unread/saved voicemails for only 2 days. https://forums.moneysavingexpert.com/discussion/comment/80723794#Comment_80723794 This site talks about which carriers provide…
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RWG - poor customer service
I ported two numbers out from RWG to another network in January. However in March I noticed that I was still being charged for both numbers. I know I should noticed before then, but previously when I've ported out from other networks, they have stopped charging without any prompting. I contacted RWG, and they told me they…
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Vodafone - Suspending account, sending charges and referring to collections *accidentally*
Hi all, Hoping I can get some good advise. I have never had any problems with my mobile phone provider Vodafone and their support has always been quick and helpful, but this past week has been a nightmare. Background: Back in January, I took out an additional plan on my Vodafone account for my partner as she was ending her…
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EE mis-selling contract to OAP
F-i-l just got a new phone from EE in the shop and we think they've fleeced him. Gone from a Samsung to a Google Pixel 7a which he now can't work anything out on. Took about 3 hours in total in the shop (his old phone was next to dead & they kept ignoring him) He's being charged £42.60 a month for 25GB and basically uses…
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SMS to Lebara SIM
Has anyone been able to set up an Apple ID using a Lebara SIM for a verification code? I currently cannot and wondering if it is something to do with not not being able to receive Premium SMS. Does anyone know how to enable this? The message I get is: "Verification codes cannot be sent to this phone number at this time.…
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Musicmagpie.co.uk is lying to me!
Hi I had a perfectly god phone that I wanted to sell. I sent it to musicmagpie.co.uk. Ive just had an email saying that theres liquid damage on the screen and they will only offer me £3!!! I know the phone was perfectly fine - there was nothing wrong with the screen (no white dots/no dead pixels etc...). Is this what they…
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Lyca transfer esim
I am wondering if anyone has managed to transfer an eSim from one phone to another with Lyca? I spoke with customer services and she said I needed to buy another eSim for new phone and then somehow transfer old to new? Considering I have credit on the old esim and a deal which i bought literally 2 weeks ago this seems…
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Prestige telecom / plan.com - its time we fought back
I am a new member on MSE, that said I am wanting to join with others and take a stand against rip off phone companies. I am hoping thatif enough of their victims err i mean customers can band together we can do something about their unethical selling practices and the way they treat customers. Recently I was sold, or…
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Plan.com
I have read some discussions about this company and thought I would share my story. I know I have a long fight on my hands. I received a call from my provider Car Phone Warehouse. The caller knew details about me only Car Phone Warehouse would know and knew my contract was due for renewal. I even said I didn't think Car…
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Lebara WIFI calling - warning
We recently signed up for the cheap Lebara sim-only deal on the back of the information sent out on the MSE weekly e-mail. As we live in a rural area and have no mobile signal in the house, it's imporatant for us to have wi-fi calling so that we can make and receive calls at home. We had this facility with our previous…
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Can I buy a contract phone from someone?
A work colleague has got a new contract iPhone through Vodafone but he wants to sell it to pay for a holiday. He has the original receipt and box etc so it's not stolen but what worries me is what happens if he stops paying his contract off? Can Vodafone block his IMEI and make the phone useless? He got it just a few days…
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smartcellular.co.uk
DO NOT TRUST THEM! I would NOT TRUST this company an inch with your money, or your phone! Ordered a phone on 9th March. Emailed them SIX MINUTES later to cancel order. Emailed them again with cancel requests at least three times over the following week but got nothing but standard replies. They sent the phone on 21st…
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SELLING MOBILE PHONE - SMARTCELLULAR.CO.UK
I am having problems with smartcelluar.co.uk and hoping someone can give me a 'steer' in the right direction to help me. On Monday 25 September 2023 I
completed the questions on their website to trade my IPhone 12 with Smartcellular,
inserting my name address, telephone number, bank details and the IMEI number
of the…
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Mis-selling phones on Amazon
So, following my bad experience buying a Samsung phone intended for the UAE from an Amazon listing specifying a UK spec model, I decided to ask a different seller about a different phone. As you can see from the conversation below, they were quite happy to admit they are mis-selling an "international model" as UK spec, but…
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Lebara roaming in the USA?
Hey, we're going to New York soon, and I currently have a Lebara pay-monthly contract. Lebara support says that Roaming will work in the USA, as long as I buy a roaming add-on, but I've seen other online posts saying it doesn't work in the US. Has anyone successfully used Lebara roaming in the USA (or, even more usefully,…
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Rolling contract when going abroad question
Hi all, I'll be going to Spain in May for a week and my 3 contract doesn't include EU roaming. It will cost a fiver a day to get it with them (extortionate in my opinion), so I'm thinking of getting a second SIM to use during the trip. Lebara have a rolling 30 day contract that includes 5GB of international data for a…
