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Mobiles

Need help choosing the best value contract, SIM-only deal or PAYG?

1Penny top up/yearly options?
Hello. My Dad has been with 1penny for 5 years and 2 or 3 years ago hewas told that he(and 1,000's of others) where going to stop auto top-ups and use their credit at £2.50 a month wether they use £2.50 worth of mins, txt or data. He is now down to £3.59 and i was going to do a top up for him but it's £40 a year or £2.50 a…
UK expats temporarily moving away from the UK
Hi, I may have missed a recent thread on this but I am moving to the USA for 9-12 months. I want to keep my UK phone number but obviously will not want to pay for a mobile plan that I will not be using; I will get also a local mobile plan in the USA. I also don't expect to be making calls or sending SMS home, but may get…
LycaMobile Users: Had card fraud/attempted card fraud recently?
I signed up for a LycaMobile plan in March 2024, I used a virtual card created exclusively for LycaMobile and even named it Lyca, cancelling it after my purchase. While travelling this week, Monzo alerted me that a company, Hamilton Hardly Publish, had performed an active card check on the card. Followed the next morning…
How to prevent a scam sufferd by O2 mobile customers
Below are extracts from Guardian Money’s consumer champion Miles Brignall Last month, I featured the case of an O2 mobile customer who had been sent a £150 bill for a call the company claimed was the result of a 50-minute call he had made to Armenia at 5am...several more readers and O2 customers have since contacted us to…
EE Options For Going To France
My partner is on a contract with EE. I am struggling to find what would be chargeable there - the EE website is only eager to sell a £2.47/ day plan.She will turn off roaming while there to use Whatsapp, etc on wifi. Will there be costs for receiving calls or texts making it sensible to pay the daily charge even if making…
Credit agreement with Vodafone issues
I previously had a SIM deal with Vodafone alongside 2 device plans ; one for my phone and one for my smartwatch. Since I cancelled the SIM, Vodafone locked me out the online account meaning I need to contact them to make any changes to the account (Direct debits), view the balance and statements. They haven't once emailed…
E sim
Please can anyone explain an e sim to me. I have an iPhone, my provider is in the Uk Vodafone. I am traveling to Canada in May and would like to have the opportunity to keep in touch in places I cannot get WiFi (when traveling etc). I’m not experienced in this subject, could someone explain in simple terms what are my…
Three Network Provider
Hi folks, I need to find out when I had my upgrade from Three Mobile to prove that my phone came from them for insurance purposes. Currently they're saying they can't provide any information regarding this as it's over 2 years. Is that correct?
O2 No Service
I have been with O2 for many years on payg as a low user on their old Classic 123. No problems and very cheap. Now, with no prior notice from O2, my mobile has had No Service for the last few days - cut off. I couldn't unblock the phone on-line, so had to phone them ( landline ). I was told that as my SIM card was over 20…
Lebara roaming issue
Sorry for long explanation but I really need some help. I spend 3 months of the year in Greece. One block of 2 months then a month or 2 gap then another month. The 20 gb a month I get on my plan has worked great for me, until now. I use data for messenger and whatsapp mainly to communicate here and a bit of SMS plus a…
Complete technophobe needs help please. Update-new problem
I want to give my old mobile phone to my nephew. Its nothing flash, just an android. I have put him a new sim in the phone and thought, mistakenly, that having a new number would eliminate the previous message history on the phone. But- showing him how to use the phone I got him to message his mum (which is really why I…
Lebara MSE deal raised payments - explained
Due to many similar subjects let me put few words in here: Lebara is brilliant if you follow unofficial rule: never ever change payment method under your promotional term! As you signed and done 1st payment, stick to it and do not touch, otherwise they will:a) charge you normal rate next month without telling you b) if no…
OFCOM’s new RPI mid term ruling starting 2025
Fell upon this article. https://www.ofcom.org.uk/phones-and-broadband/bills-and-charges/ofcom-bans-mid-contract-price-rises-linked-to-inflation/#:~:text=From%2017%20January%202025%2C%20phone,terms%20in%20all%20new%20contracts. States that Ofcom have banned mid contract inflation linked tariff increases. Haven’t seen it on…
Raylo
I am due to upgrade my iPhone with EE but I don't necessarily want the latest phone and they still want more than I am paying now for my 6s. Raylo popped up on my facebook and I wondered if anyone has used them to lease a phone with and what experience they have had with them.
O2 breach of contract?
Hello I really need some help/advise as I do t know which way to turn. First for months I was receiving bills from o2 that I didn’t owe. One after another would come through after I had paid my bill. At some points my account would even end up in collections. This would happen months after month and every month I would…
Connection problem between asda mobile and Lebara
Hi A relative has a smart phone on ASDA mobile and has trouble at times getting through to me and my wife, who are both on Lebara mobile. He just gets the message phone unavailable and it goes to voicemail. Likewise at times we get the same result when calling him with it going to his voicemail. On other occasions we can…
Wotcha
I recently went online to check a number for possible Spam and spotted an Ad' for 'Wotcha'. Apparently this is a free Ap' for mobiles to check for scam/spam calls. Anyone had any knowledge of this system ? Thanks
2g is going
I have a NUU SX6mini with a Smarty Sim. Smarty (who use 3 network) have advised that my phone may not work when 2g is shut down over the next few weeks. In the on phone options it does say "Use 4g where available" and this is selected. Is that true and if yes - what facilities are still usable on the phone.
iPhone 15 pro contract price vs 16 pro
My old iPhone SE has finally given up the ghost. I’m currently on a sim only deal from Voxi for £10 for 50gb or so. I’m looking at buying a new phone. Obviously the iPhone 16 is due to be released early September. Does anyone know if the current contract prices for the 15 are discounted? I’m happy with the 15, but don’t…
What happens when you use all your data bundle - Lebara Sim Only
Hi, Just wondering if anyone on here can advise on the following. My young daughter has a 30day plan with Lebara which has 5gb data usage included. Last week she has been away and had must have come up to the 5gb limit as she got a couple of text from Lebara saying she was approaching 5gb usage, then another saying…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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