EE telephone for technical support almost unresponsive

AssemblyGMX

This is just my second post after rejoining MSE and I'll be glad of your opinion.

For two days, as well as this morning, I have been trying to get through on 150 and 07953966150 for technical support.  At first it says the call will be answered shortly, then 15 minutes, then 45 minutes then one hour.  Latterly I have given up after waiting on holld for 70 minutes.

Would I be right to think that letting them know would be futile?  It is such a big Network and they must know that waiting times for technical support are this long.

It is the first time I have tried to make telep;hone contact to ask for technical support.  My EE Contract still has quite a while to run but, after this experience, I wonder if other providers on the EE Network are know to have really good customer service.

The problem I have is intermittent and, thankfully, is only a problem some of the time.  I have followed all the advice on Google and YouTube. The problem I have is intermittent and, thankfully, is only a problem some of the time.

I am wondering if others experience the difficulty getting through to EE on the numbers they provide? 

Frozen_up_north

I am with 1p Mobile and have an EE data SIM that belongs to, and is managed by, a 3rd party, I found contacting EE on the phone pretty quick and easy.

I phoned 07953 966150 at 4pm on Tuesday 5th August, the query was regarding a notification I received concerning the local site being worked on (I am signed up to receiving notifications from EE for my area). The support guy answered the phone in just a few rings and was very helpful and knew the service person working on the site had gone to fetch a replacement part, and would be back at the site within the hour. Pretty impressive for just being "another member of the public" and not even being a direct customer of EE.

Maybe you phoned at a bad time?