Fonehouse legit or scam?

rich2024

Money savings Expert search tool and best deals from Fonehouse but feels too good to be true - mobile and 2 year 3 contract cheaper than most places for just the phone. I contacted EE and wouldn't comment on company but just said beware inferior service?? Anyone bought a phone - can I trust Money Savings Expert search tool? Should I just go with one of big providers?

vacheron

I think they're legit, but when I applied I was twice rejected on their "security checks" about an hour or two after my order for one of their "best deals" was placed, (something that has never happened to me before). 

In the end I got pretty much the same deal from Carphone Warehouse without any issues using the exact same details and payment methods..  

GrumpyDil

I've used Fonehouse before with no issues so I'd say legit. 

jbrassy

If they were a scam, they would be removed from MSE. Phone resellers like Fonehouse and Carphone Warehouse often have better deals than the networks. I've never used Fonehouse, but have used mobiles.co.uk and Affordable Mobiles before and not had any problems. EE are trying to scare you because they want you to buy from them. 

Pro tip: if you go through Top Cashback, you get £34 back on new phone contracts. 

born_again

 fonehouse.co.uk is part of KTM Online Limited. Reg. No. ‍10781202. VAT Reg. GB ‍276 ‍6191 ‍72. 

https://uk.linkedin.com/company/ktm-online-limited

vacheron

jbrassy said:

..... Affordable Mobiles before and not had any problems. EE are trying to scare you because they want you to buy from them. 

This reminded me of an amusing conversation I had last year with a chap from Virgin Mobile (my existing provider at the time) who called me to ask if I was planning to upgrade my phone and I confirmed that I was looking at the iPhone 15.

He told me that I could have an iPhone 15 on their "special customer deal" of a 24 month contract for just £46 per month with unlimited minutes, texts & 6GB of data.

I pointed out that I could buy the same phone unlocked directly from any Apple Store for £699, keep my current out of contract Virgin SIM (which had far more data allowance and didn't tie me into a new contract) yet still be over £200 better than their "special customer deal"!

The reply was: "In that case sir, as you are a preferred customer, we can offer you just the iPhone alone without the SIM for just £849.

I pointed out (again) that I could buy the exact same phone, fully unlocked, direct from the Apple Store at its full RRP of £699 and still save £150 on their "preferred customer" price.

His reply: "Well sir, £699 sounds like a very low price to me, and you need to be very cautious when buying from other supposedly legitimate companies"!  

d123

rich2024 said:

I contacted EE and wouldn't comment on company but just said beware inferior service?? Anyone bought a phone - can I trust Money Savings Expert search tool? Should I just go with one of big providers?

Quite funny of EE to make that comment when Fonehouse are/were an authorised specialist partner of EE.