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Mobiles

Need help choosing the best value contract, SIM-only deal or PAYG?

Broken iPhone Screen when being repaired
I took my iPhone 12 mini 128gb to Timpson for a new battery (Cost £50). I was told it was not a genuine battery but all would be fine, however when replacing the battery the guy in the shop broke the screen. He said he would order a new screen and fit free of charge, I asked would this be a genuine apple screen and he said…
Can I really unlock my phone for free ?
You may laugh but I have an Alcatel Pixi 4 phone because I hardly ever use it and only keep it because I have to get some texts occasionally and for emergency use, it's worth zero so can I unlock the network for free or else it would be cheaper to just get another phone.
Alternative to BT Mobile Family SIM (staying on EE network)? - 1pMobile?
Hi All, My BT Broadband contract (£120 per month) will come to an end in a few months and I'm looking at alternatives. As part of this, I have a BT Mobile Family SIM bundle (£30 per month for 4 SIMs with 8GB Data, Unlimited Calls, Unlimited Txts, EU Roaming). This element is out of contract but I cannot find a cheaper or…
Traveling to Cyprus, Best UK sim while I am out there
hello all, I went to Cyprus a few weeks ago, and had an horrendous experience with my Lebara SIM. It ended up not being able to receive or make calls and no data. I could not use goggle maps to explore the beautiful island. using chat apps like whatsapp was non existent, and I could not bock events. Anyway, you get the…
EU Roaming, Lebara vs RWG
Just a data point for those interested in EU roaming. I've spent 2 months in France, Spain and Italy with a dual SIM phone, one Lebara, one RWG SIM. The good news is that basically both worked well in all locations I used them. However, there were some interesting differences. The RWG SIM was using 5G most of the time,…
Help. Vodafone not paying back my son's closing balance
My son, whom I am main carer for, has had a Vodafone Big Value bundle for many years. My son hardly uses his phone, he never goes on line so basically he is paying too much. We went through the change process which all went well. My son received a text stating that he has a balance of £39.49 and to claim it back. Well we…
1pMobile & the change of their £10 minimum spend requirement to 60 days - best alternative for PAYG?
It used to be 90 days, what's next - 30 days? There's an article at the following link for example: https://www.ispreview.co.uk/index.php/2024/10/1p-mobile-uk-reduces-payg-minimum-spend-period-from-90-to-60-days.html Any suggestions please as to the best PAYG alternative that uses the EE network?
Redundant 3G phones
3G has already been switched off by my phone company in my area without prior warning leaving me with no means of contacting anyone in an emergency except on my landline. (It's pretty scary to think that soon we won't have a landline either when they are phased out). I thought my mobile was 4G compatible which is being…
Spusu final bill
I signed up to spusu on the 30/5/2024 for a 1 month contract and I activated the sim card on the 3/6/2024 but on the 24/6/2024 I decided to leave so I emailed spusu to find out when I could leave and they replied let us know and we can cancel for you. I then emailed them back saying I would like to leave on the 30/6/2024…
Transferring landline contacts to mobile
We are losing our landline phones at the end of the month. We're having Full fibre fitted. Is there an easy way to transfer all our landline contacts to our mobiles. Help would be appreciated
Lebara > Asda > Lebara porting question
Hi all, I got my PAC from Lebara on Tuesday, number got ported to Asda yesterday. So far no problem. Incoming calls and SMS work, outgoing I could only test the free service numbers from Asda as I don't have any money on this account. But these work too. Today I tried to request the PAC from Asda, but I only get the…
PAY-AS-YOU-GO SIM card?
PAY-AS-YOU-GO SIM card? My wife has a "pay as you go" sim card with Tesco. She pays 10 pounds and makes calls and texts until the 10 pound has ran out, no time limit, no monthly payment. She s low user and costs her about £30 for the whole year . I want the same for my mum as a back up phone. I see plenty of Pay as you go…
WiFi calling on Lebara?
I switched to Lebara (from GiffGaff) because I have moved house and there is no coverage where I am now. Lebara advertises support for WiFi calling on my Iphone 8 which fixes that, or should do. GifgGaff do now support WiFi calling apparently but not on my phone. New Sim £1.20, new phone £500 - not a difficult choice.…
Trying a different network on iPhone esim
I'm currently with BT using a physical SIM on my iPhone 13. Now for a couple of reasons I'm thinking of jumping ship. I've identified ID mobile having a suitable sim only plan that suits. I'd like to try out the network for testing the coverage in my locality before committing . I know ID use the Three network and have…
idMobile not honouring 30-day cooling off period...
Hello to anyone reading this. I joined idMobile for a a2- month contract with an e-SIM in February this year - 2024 - and after some problems in the first couple of weeks I decided to leave. It was for less than £7/month, first month paid in advance. Their 'customer services' was very hard to get hold of or talk to as…
Mobile use outside EU
I'm doing a short trip outside the EU, but not expecting to make phone calls or text.I don't normally use much data, but would like to be able to use a couple of financial apps if needed.If I turn Roaming off, will I still be able to use wiFi to access apps?
When you switch provider and keep your number do you still have to get involved in getting the emei
When you switch provider and keep your number do you still have to get involved in getting the emei number or is this now all taken care of by your new provider? I can no longer contact my current provider idmobile and why I want to switch
Updating mobile and wanting to get a better deal for Pay As You Go at the same time
I have an eight-year-old Samsung J5 phone and a £10/month O2 PAYG deal. The phone now does not accept some new apps now, presumably because of its age. I also think I could do better than my PAYG deal with O2, as I only use a fraction of the data that I am allowed. Frankly I am more of a laptop person than a mobile phone…
Leaving Talk Home Mobile
Hi Guys I took out a 12mth contract with Talk home mobile on the 20th of this month so i am still in the 14 days cooling off period. What i want to know is can i just get a Pac code and move to another network or will i have to call them by Phone to cancel? Any help would be much appreciated.
Three SIM for Austrailia travel
Inspired by the information on the main page under How to beat roaming charges outside of Europe It says getting a SIM from Three will allow me to use data (up to 12gb under fair use) for a £10 data pack. However on trying to check T&C there is no mention of Australia being included, just that there are 71 countries of…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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