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Advice needed with O2 fraud resolution/dispute
Hi, First time poster, in much need of some advice for how to proceed with a frustrating situation involving O2 and my mother. tldr: mother scammed; O2 customer services took a long time to resolve and misled us; we ported away; O2 now trying to charge us for fraudulent charges. I'll try to summarise a lengthy process…
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MSE Lebara sim only deal
I want to sign up a lebara sim only deal with my existing number. but there is no options for inputting my number during the sign up procedure. i contacted lebara customer service. I was told that these sim only deals are for new numbers only. can not be sign to a existing number. even after the sign up. number can not be…
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Virgin and O2
Hi I have a contract for my mobile phone with Virgin which ends in March 2026 ( £11 ) per month. O2 took over from Virgin so my monthly bill is £9.41 on top of the £11..As we all know O2 are hiking up their prices..It is a SIM only with O2..I am not savvy with phones, only want a basic phone for texts calls and the odd…
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O2 price rise and changing contracts
Hi all, just wondering for a bit of advice. I’m with O2 at the minute and with the prices rise looking to cut my bill, also my contract ends in January so would’ve moved anyways. with my contract ending in Jan and being able to move now penalty free, is it just a simple case of texting another provider and letting them…
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Is this RWG PAYG as ideal as it sounds?
https://www.rwgmobile.wales/webshop/offers/order-a-sim/The idea is to keep my daughter's mobile number 'live' while she is away travelling. I moved it to Lebara as that was well priced, and I use them myself, but she now ain't coming back for the best part of another year, so I'm paying out a few squid pm for now't.Is this…
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Notice of disconnection and debt collection from O2 but I don't have an account with them
I've had a letter from O2 stating notice of disconnection and unpaid bill of £32. It has my name and address and an account number but no mention of mobile number. I don't have an account with O2. My first thought was that it was a scam, so I didn't use the numbers quoted on the letter. Trying to get through to someone on…
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ID Phone contract to end of month- get new sim only early ?
My ID contract is not due to finish to 28th November - leaving now means £62 fee. The lebara deal on MSE is due to finish this week £3.45 month 5gb. Can I sign up to that now, and when they send the sim not use it till 29th November when the ID runs out . I could get the PAC code now as it lasts 30 days. I need to keep my…
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o2 sim only deal ending
Im currently on o2 with 50gb 5G data. o2 have offered me to renew at £11.80pm from 3rd Oct. However I've seen a similar data package from o2 at £8.50pm. Would o2 allow me to take out a new sim deal and port my number onto that sim to obtain the £8.50pm new customer deal ?
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Lebara login after porting number out
My number ported out from Lebara today. I want to log into Lebara to check my old bills but it won't let me login without entering a valid Lebara number, which I no longer have. How can I see my old Lebara bills?
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Moorcroft recovery for disputed O2 debt
I am carer for my adult son and today we received a letter from Moorcroft Debt Recovery about an outstanding O2 bill and I don't know who to contact. I was paying monthly by DD, but my son was not tied in to a contract. I switched him to giffgaff payg in Febuary because he very rarely uses his mobile. Myself and my other…
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NHS App problem - flickers, logs in/out every ten seconds at times
Hello. As above. I first noted this a week ago, and it has got worse. I am using an iPhone, not changed my phone since I've had the app. The app at times, has trouble logging in as well. Face recognition password used FYI, I have banking app's, cctv app, alarm app, which I regularly us and they do not have a problem.…
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RWG So Bad
Bought £30 annual SIM July 2025 with RWG not been able to use for calls. Data and SMS ok, calls mostly dropout. Battling with them to sort it ever since. They sent replacement SIM still no calls. Everything they asked me to do doesn't work. Have it in Pixel 6, when I swapped the SIM into Samsung Galaxy phone, same…
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Mobile phone for an 82 year old
My dad is considering getting rid of his landline with BT, he's paying around £18 line rental a month and makes a call maybe once a month. He is open to getting a mobile to replace the land line, but it needs to be as basic as possible, having done a bit of research, DORO seem to fit the bill. But as he's never had a…
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Link to O2 refund (after migrating) not working?
I received an email from O2 concerning a refund after I cancelled my contract last week, as I assume others have: "We would like to send you a refund of £1.54. Please sign in to or register for My O2 here and provide your bank account details." The link does not seem to work. It is only a small amount but I am going to…
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Broadband and phone line
I pay for broadband and phine line as my mother's mobile reception is terrible. I'm looking fir new deals but what can I get broadband good download for netflix, amazon,etc if addition phone line anytime is so high? Pensiiner deals seem to be low download speeds
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Genuine free to use app for BP monitoring
Hey I've been looking on and off for about a week. The above apps that claim to be "free" are not I have an iPhone. Are there any decent, genuine, free-to-use apps. Just of the basic type, but need to be relatively accurate.
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Moved: British Gas SEG
This discussion has been moved.
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O2 increase and Virgin Media
It's worth noting that if you decided to leave O2 due to the additional price increase and you have Vigin Media linked, you may lose some of the features such as additiinal broadband speed etc.
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Leaving O2 after recent announced price increase
All, For those leaving O2 after the recent price announcement increase, be careful... I got through to an advisor to leave. I got sent a STAC code - numbers then letters at the end. It included a statement "if you use this STAC you are renouncing your right to use this number...". I told the advisor that this was not…
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O2 price rise from April 2026 - said £1.80, now £2.50
ML requested feedback on how any haggling with O2 re the recent, unexpected increase in price rises next year had gone. I have just spoken to an agent who told me that they have no discretion at all to reduce the increase back down to £1.80 and appeared unconcerned about losing the business. I will certainly be cancelling…
