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SELLING MOBILE PHONE - SMARTCELLULAR.CO.UK
I am having problems with smartcelluar.co.uk and hoping someone can give me a 'steer' in the right direction to help me. On Monday 25 September 2023 I
completed the questions on their website to trade my IPhone 12 with Smartcellular,
inserting my name address, telephone number, bank details and the IMEI number
of the…
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Leaving 02
Rang them explaining their bill was too high. Was told(wrongly) I had until 8th December to change-after that they would charge me £180 for leaving. Seriously? Walked into my local Tesco mobile- got a SIM only deal 24 month contract 60 g unlimited texts and calls for £12 a month. Only downside no USA access for phone but…
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Batter down your annual mobile costs article Discussion Area
This thread is specifically to discuss the content of the Batter down your annual mobile costs article To discuss or ask a question about this article or to report your haggling successes: click reply
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O2
I cannot find that this has been posted, but I opted out of O2 because of the price increase. I am SIM only and what I didn't realise that as my contract didn't finish until next July, I am now facing a bill of £89 as a percentage of what I should have paid until that date. Had anybody else experienced this and did they…
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Expired Mobile Contract
My wife and I have recently came to the end of our 24 month contracts with O2. The contract expiry date was 6th November 2025 for both contracts. What I'm wondering is how will our deal with O2 work now? Will we still be charged the current fee on a rolling month by month basis or will we have to look for another contract?…
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'Tighten rules on mid-contract price hikes', Martin Lewis urges Chancellor in new open letter
MoneySavingExpert.com founder Martin Lewis has urged the Chancellor Rachel Reeves to tighten the existing rules over unannounced mid-contract broadband, mobile and pay-TV price hikes in a new open letter. Martin's call for urgent action comes after O2 announced that up to 15.6 million people with mobile and Sim-only…
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ID Mobile
Just migrated from O2 due to their above inflation rise. Migrating was relatively easy with O2 giving me a PAC code promptly. Coverage & costs are great BUT Customer Service is dreadful! There is no human contact, first time is BOT then you get through to live chat BUT IT TAKES AGES TO CHAT TO SOMEONE - UP TO 10 MINS TO…
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o2 price hike termination- no separate device plan
Looking for a bit of clarification with my o2 deal. I bought a new phone and contract plan around August through Samsung, where I paid an initial sum to Samsung for the device followed by a 24 month contract with o2 for the remainder of the device and the airtime plan. With the recent comms on price increases, I have been…
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UK SIM deactivated while overseas – can I get my old number back?
My roommate had a UK PAYG SIM, but he had to leave the UK for a few months due to health issues. During that time, he couldn’t keep track of his phone usage, and the service provider ended up deactivating and cancelling his SIM. Now he’s still abroad and trying to get the same number reactivated since it’s linked to his…
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LEBARA HELP
Hello to one and all After the antics of O2
and reading what Martin had to say about dumping them I took the
plunge and ported my number to Lebara I've had the same
number for many years and it's my number for all everyday activates
so I was a little bit concerned if something went wrong and I lost
the number, the process…
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Apple IPhone Account locked out.
I have a relative who has been locked out of her Apple iPhone account, to get it reinstated she has to provide a receipt of purchase which she has lost I’m afraid, can anyone give us some advice as Apple Support have not been at all helpful?!?!
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Switching out and back to Smarty for deal?
I've seen people talking about switching out of Lebara and back to keep getting the cheap 'new customer' deal, but has anyone done this with Smarty? I recently started one of their 'new customer' affiliate deals but thinking of changing to another one I've just found (which is actually a few quid more, so a win for them!).…
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ID MOBILE - Continue to take direct debits after contract ends
Hi, has anyone had experience of ID mobile continuing a contract after the fixed period had finished? I took a contract out on a phone that came with a data plan, but i never actually used the number. I kept a previous sim only number and used that instead. I was under the assumption that once the phone contract was paid…
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Suggestions on best approach for two accounts?
I have a 2y contract with EE which expires in March. I will not be renewing it, as I've had another account with EE for several years (and was an Orange customer long before that). That contract I wish to hang on to as it still includes EU roaming, fastest speeds and unlimited calls/texts. However, the cost has risen…
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Reality check. Which of 2 mobiles
I've been dithering and brain now going round in circles. I wanted a small light mobile. Calls and texts. Very occasional internet usage. PAYG. Apple mini £208 second hand Small and light as I want. Up to 5g Limited to istore for free apps star identification, bird song, bus arrival times. Can't listen to music on bus…
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Get a new phone they said, it'll be fun, they said!!!
So, finally decided to upgrade my aging Moto G6, to a Pixel 8a I'd read that one should be able to copy apps and data over, easily. Both devises connected to wifi - check Both fully charged and unlocked - check Both phones logged in to Google account - check Account is backed up (I think) Bluetooth on - check New phone…
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The O2 boycott - Can I leave penalty free if they haven't contacted me?
After watching the Martin Lewis Money Show last week, it was interesting to see him irate at the way O2 is behaving with its price hike after the hike! Quite rightly. To be honest I didn't think it would affect me much, I'm on a sim only deal at £22 a month which, at the moment, is the best deal I've ever been on.…
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Lebara roaming in Switzerland
Could someone confirm that the super cheap SIM only Lebara 10Gb deal definitely includes Switzerland in the free EU roaming? I thought it did, but several pages on the Lebara website say that it doesn't. The support chatbot also insists that it doesn't include it. I tried calling customer services but gave up after waiting…
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EE pre-contract information issue
Hi, I have just found out about this and would like some advice -https://www.moneysavingexpert.com/news/2024/05/ee-plusnet-bt-refund-exit-fee-ofcom/ I took my contract out in March 2024 with EE through a 3rd party provider and never received any pre-contract information before I signed up. I have asked the company for this…
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Large number of unknown international text numbers on latest bill
I have a Talkmobile SIM, paying £4.95 a month. This month my bill is over £8, which I thought was a bit unusual. I downloaded my latest bill to find this: There are two messages from the same 53 prefix number from 20/10/2025 and forty-eight messages from the same 56 prefix number from 09/11/2025 (from 16:25 to 16:51, and…
