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Lebara - Port not worked and terrible customer service
I ported my number to Lebara a week ago.
My phone will not work - I cannot make or receive calls. I tried dialling my own number and some random man answered - for some reason, my phone call went to his phone which is surely a GDPR issue?
This is affecting my work and also, my children cannot contact me is I am not near wi-fi.
Lebara do not seem to want to resolve this - nobody calls me back and they will not transfer me to a manager or complaints department - I am so frustrated, upset and angry and I just don't know what else to do I am always told 'it will be resolved in 24 hours or somebody will call you' But nothing. The service is terrible.
Can anybody give any advice
Comments
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It seems you are having a nightmare!
Go to 'Lebara online chat' - have had dealings with them and was very helpful.
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They just fob me off on the online chat…
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Try emailing
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
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My dad (in his 80s) had some issues porting, he called them up, they were super helpful and got it all sorted. Maybe try them again?
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