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Lebara SIM Swap Fraud
For Lebara customers and potentially new customers, did you know they can do an instant SIM swap without any warning? I lost network on Tuesday evening, found out Wednesday they had done a SIM swap. Apparently my email has been hacked and someone filled in a form online. They don't text to verify it's a legit request, no…
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MSE Poll: How do you rate your mobile network's service and coverage?
Poll started 4 August 2025We want to find out how each provider rates for service (how it treats you) and coverage (how strong the signal is when you need it). In truth, there are only four main networks providing signals – the rest use these, but under their own brands (see our mobile networks guide for who piggybacks on…
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Google re-Captcha verification error logging into Asda Mobile website
I tried to login to my Asda Mobile account using Firefox but the login failed with a Google re-Captcha verification error (whatever that means).I tried using MS Edge. Same problem. It used to work ok but it looks like something has changed. I discovered that if I went through the forgotten password recovery procedure I was…
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SIM Reliability and Maintenance
I bought my only mobile in 2011 it is a 2g Samsung GTE1080i, from Tesco. I think I paid just £12 for it and am still on their PAYG lite tariff, which is still the same rate as it was then. I only use it for emergencies and OTPs. It has been extremely reliable and all I have needed so far is a new battery when my talk time…
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Unable to call partners phone
Hello everyone Random question, my partner and I both have iPhones on Vodafone, and for some reason we can’t call one another when in the same room at home. Both have 1 bar of reception (but full Wi-Fi signal - and Wi-Fi assist is turned ‘on’). we live in a small village with not that great mobile signal, yet can both call…
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Four month trip to USA
My daughter is studying in the USA for 4 months. Can anyone recommend a good US sim we can purchase before she goes? Thanks
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'INFO to 85075' and 'PAC'/'STAC to 65075' doesn't work if account has multiple services?
One of my household has their mobile SIM contract ending on 29 August, so is within the last 30 days, and we're on the lookout for deals. They're with Vodafone, and our home broadband is also with Vodafone, on the same account. We tried the regulation text messages to obtain our end of contract information (INFO to 85075),…
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NITS (but no Nit Nurse)
My Honor 8x is 6 years old, good phone APART from its daylight screen, something governed by - i kid you not - NITS, in daylight the screen is hardly visible despite trying every possible setting im told Xioma phones are very good/pound spent, any ideas?…
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Is my phone 4g compatible?
Is there a way I can check to see if my Nokia 216 (RM-1188) is 4G compatible? I keep getting messages from Tesco Mobile about the forthcomming 3G switch-off but don't know if it will affect me or not.
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(Very) Old O2 PAYG SIM Card
Hi, I have received the following message from O2 on my (very old) backup mobile phone: "Hi, We've made some updates to our network & unfortunately
we no longer support older SIMs. To keep you connected, you'll need to switch
to a new SIM. Pick one up from your local O2 store (photo ID required) or
contact us on 4445 from…
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Will signing up to a phone contract affect my credit rating ?
Just received a message to say my rolling monthly contract will increase from 7.50 - £13.50 next month , I have seen cheaper deals out there but concerned that l signing up to a contract affect my credit rating as next month I am getting all my files together to see if I can get a mortgage. If I stick with EE and try to…
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EU Roaming limited number of days
Hi there, I travel in EU regularly and sometimes i am outside the UK more than 4month. I can't find a provider that allows me to use my roaming withing my monthly data, call, text allowance longer than 60 days. They keep saying you must buy local SIM but the problem is I need my British number to receive texts from bank,…
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Spusu only £2.90 a month, does this come with Wifi Calling ?
Currently on 1p Mobile mainly because it uses EE and has Wifi Calling, but just found Spusu deal at £2.90 a month, which means I save £2.10 a month, not much but better than nothing if otherwise the same as 1p. Does it come with Wifi Calling and any negatives compared to 1p Mobile ?
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Anyone had any luck haggling O2 on their SIM-only deal?
Just spoke to O2 as they have raised my charges £13.10/month for 20GB/month (unlimited texts/calls). Technically it's 40GB/month because of my Virgin Media package. Tesco Mobile have their £12.50/month (with clubcard) offer which offers the same package but 60GB/month. O2 said Tesco's offer was a "fantastic deal" (there…
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Another Spam Call
Be warned of this new number. 0845 134 3874 I answered it like a fool, and the no human voice said. “Thank you for registering by calling us back” Something like that. What on earth have I registered for?? Anyone know if there is an app? Regards [removed by Forum Team]
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Lyca transfer esim
I am wondering if anyone has managed to transfer an eSim from one phone to another with Lyca? I spoke with customer services and she said I needed to buy another eSim for new phone and then somehow transfer old to new? Considering I have credit on the old esim and a deal which i bought literally 2 weeks ago this seems…
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I am confused with how 1p Mobile PAYG works, any help ?
The company took £10 out of my bank account for a top up on 14th July, as part of their 2 monthly automatic top ups. Given I have only used 6 pence since the 14th how can I be down to £7.43 already ? Below are some pics, I really don't get it at all. Am I missing the obvious ?? The 6p is what I have used since last…
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Used Mobile Resellers
Just over a year ago I bought a used Samsung mobile from a reseller on Ebay. After using it for a year, I decided to upgrade found an online recycler offering a good price for this model. I sent it into them but to my surprise they rejected it saying the phone had been repaired with an inferior screen. I haven't gone back…
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RWG website gone.
Think the writing is on the wall now All e sims stopped working according to another thread on here. Lets hope NOW sims keep working
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RWG and customer service... will it get better now?
Just seen this in my inbox, from RWG: "Update on Customer Services It has been a tough few months at RWG. We have grown rapidly over the past few months and whilst our CS team have been working hard, they haven’t always been there to assist you. However, that has now all changed with new agents in place since the 1…
