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Mobile phone lifetime
I've just bought my second ever mobile phone and was dismayed to find it has security updates for only two years.I had two thoughts about this: 1 In terms of value for money, a more expensive phone may be better.For example, phone A costs £200 and has updates for two years.Phone B costs £270 and has updates for three…
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RWG and customer service... will it get better now?
Just seen this in my inbox, from RWG: "Update on Customer Services It has been a tough few months at RWG. We have grown rapidly over the past few months and whilst our CS team have been working hard, they haven’t always been there to assist you. However, that has now all changed with new agents in place since the 1…
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Lebara - monthly or 4 weekly payments
I have noticed that the date of my monthly payments for my Lebara monthly contract seems to have changed to payments taken out every 4 weeks. I contacted Lebara who said I am on monthly payments. Unfortunately I have changed payment methods a couple of times when changing bank accounts etc, so don’t have the ‘proof’ needed…
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Best Sim only for US Roaming
I currently have an EE Sim Only deal, £7 a month which include 30GB data, but no roaming. I holiday in the EU once or twice a year, and this year we are going to the USA for 20 days. If I stay with EE and want to use my phone in the US, it will cost £25 per week (£75). I think if I want to use it in the EU, it's £15 a…
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SIM advice
Using this site, I bought 2 SIM only plans with a 30 day expiry with Lebara. The 2 SIM's cost me 70p for the first month. I bought them on the last day of the deal 16/1/25. My current provider EE says my contract expires on 17/2/25 and therefore I can't transfer before without incurring early exit fees. Can I insert these…
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O2 Classic 123 (activated in Nov 22) deactivated after no regular top up
Posting as an FYI, as O2 Classic 123 SIM cards are (or possibly now were) often recommended as an option for very low usage mobiles. Although they haven't been available from O2 for quite a while, a number of third party market place resellers sell these. Previously the credit didn't expire, so one £10 top could last…
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Outage for Three network
https://www.bbc.co.uk/news/articles/cpdx1l755wdo My SMARTY SIM has been unable to make or receive calls today, texts appear to be working only intermittently as is WhatsApp. On the plus side internet access seems to be OK still, which is good as I use Three mobile broadband. Luckily I have a spare phone with a Lebara…
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Cancelling within 14 days
I took a 12 month contract with Sky mobile and discovered they don't support VoLTE and wifi calling on my Pixel phone. The call centre sent the query back to the porting team, and I'm worried the 14 days will be gone before they respond. I can't make calls over 3G because the calls keep dropping. Did the 14 days begin when…
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iD Mobile Deal Not Worth the Hassle
I have been trying to get the iD mobile 50GB SIM only deal sorted for about 6 days now. Initially it seemed to be quite attractive taking into account the £40 voucher for Amazon or Curry's. The first time I tried the voucher deal didn't go through so I got in touch with iD and canelled the contract. Then I tried again the…
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onecom - are they dodgy
I have 3 x phones for my business, all on sim only month by month tariffs with EE. Total cost is about £50 a month. I got a call from onecom a few days ago and they have offered me a 3 year contract with unlimited everything, on the vodafone network at £40 a month total cost. This includes a discount of £77 which will end…
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Is this deceitful from BT
When I log in to my BT account and go to my mobile plane it tells me the following: Plan name: BT MOBILE 100GB SIM PLAN Contract: 18 months. Cost: £28.18 per month. When your contract ends: Currently not available. I am NOT in contract.... so why do they put 18 months in there... they should state ENDED. Why are they…
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Lebara Woeful Service
If mobile phone contract seems to good to be true it usually is<LOL> I changed to Lebara when my EE contract came to an end. Phone worked well, but despite following their website instructions, I cannot connect to Wifi when outside my home. Contacted Lebara and after waiting an eternity the agent gave me the same twaddle…
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EU Roaming with Lebara
I have a Lebara SIM for some months now and really happy with it. Now I will be going to Spain for a week and afterwards visit a friend in southern France. This is the first time I will be using the roaming option and I am not sure I fully understand how it works. My plan gives me 15GB of data and I understand I can…
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Porting your number query?
Hi All, I'm coming up to the end of my Talkmobile contract in April, but my phone is in dire need of upgrading. I have a friend who can get me a great deal with another provider, but I don't wish to incur any early departure fees. Is there a time limit on porting your old number over to a new provider? To clarify, i'm…
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Parents on 3G Tesco PAYG. Advice needed
My elderly parents are both on Tesco PAYG and have been for over 10 years. My mum might top up £20 per year and my dad about £10 per year. They don’t use their phones much mainly to make calls to me and to use in emergency. 3G is getting turned off and now I have to look for a decent plan each (maybe a family plan) and 4g…
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Lyca mobile - not receiving OTP text messages after porting number
Hi all, Can anyone please shed some light on how to get Lyca to fix the receiving SMS after porting into them? I've got 2 tickets open with them and they both already passed their due date of 48hrs. I'm not getting text messages from my banks, such as Amex, NatWest, etc., so I cannot sign into them, and Lyca isn't doing…
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Tesco and premium numbers charges
I have I have recently been charged £2.50 in respect of a Premium Text I am supposed to have received. I checked my texts received on the date in question and I can find no text from the number involved (0890 80118). I also checked my incoming calls list and I did not receive a call from that number on that date. I…
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Leaving ID mobile without an exit charge
I’m on a twelve-month £8 sim only contract with ID mobile that’s coming to an end on 24/02. Inspired by Martin’s podcast, I requested a PAC code today (26/01). It arrived with the warning if I used it now the total cost of my final bill would £15.63. In other words, they would charge me for the full current month up to…
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3 PAYG
I'm thinking of getting a 3 mobile pay as you go SIM for the roaming which includes not just the EU but a total of 71 destinations around the world. I initially was going to just buy a single £10 monthly bundle as a secondary SiM for data roaming for a holiday to Brazil and then ditch it. However I see that if you sign up…
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Lebara Refuses to provide VAT receipt or VAT invoice
Hello. I've just got a new Lebara SIM card and mobile mumber which I have activated so I could login to my account. What is my surprise when I am trying to get a VAT receipt/Invoice and there is nowhere within my account where I can get it. Then I decided to get in touch with them via a chat, but they said " I am afraid…
