Cancelling Vodaphone Contract - Nightmare!

Frankie_Betty

On 02/12/2025, I tried to cancel my 12 month Vodaphone contract, which was up that month (I never used it as I discovered couldn't get a Vodaphone signal at my house).

I had a long conversation with a bot, which eventually agreed that my contract would terminate the following month as it was too late to cancel in December. Job done, or so I thought, and I cancelled my bank payment from after the January bill.

On 20/03/2026, I again spoke to a bot, as monthly bills kept coming in from them after the agreed January cut-off. It said it had no record of my December conversation.

Naturally, I again stated that I wanted to cancel the contract. Bills keep coming and I have now been placed in the hands of their credit management company, Zinc.

How can I get out of this spiral - they don't seem capable of cancelling my contract?

Help!

flaneurs_lobster

Call 191 from your Vodafone mobile to speak to a person, or

Go to a Vodafone store, or

Get your PAC code and give it to another network provider.

Unfortunately, cancelling the contract will not make the debt go away.