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Lebara MSE Deal - website error: Plan cannot be purchased

Oldwonam
Oldwonam Posts: 12 Forumite
Second Anniversary First Post
edited 30 April at 10:25PM in Mobiles

Hi,

Is anyone else seeing this error?

After clicking through from MSE sim-only deals to Lebara, and then clicking the 'Buy' button, without entering any details, I get this:

Screenshot 2026-04-30 at 18-30-59 Personal Details.png

Links:

https://www.moneysavingexpert.com/cheap-mobile-finder/sim-only/
https://www.lebara.co.uk/en/msm/p/441174.html

As it happens I do have a Lebara SIM, approaching the end of its discount period, and that is the reason for wanting a either new SIM or move to a lesser tariff.

However, to my knowledge I have never logged into Lebara from this PC, also tried clearing cache/cookies, rebooting, etc. I'm using Firefox (on Linux).

Comments

  • t0rt0ise
    t0rt0ise Posts: 4,688 Forumite
    Part of the Furniture 1,000 Posts Name Dropper

    I tried it and it knew I was using an ipad and said I couldn't buy it for the ipad air. So it knows more than you think it does!

  • Oldwonam
    Oldwonam Posts: 12 Forumite
    Second Anniversary First Post

    This turned out to be a browser issue.

    Switching to Chromium (also on Linux) fixed it.

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