1p mobile - short verification codes not coming in

Curly_one_2 · 15 March at 6:36PM

Hi.

I have just switched to 1p Mobile and I'm very happy on their unlimited mobile data plan as signal is dire where I live with any other providers, except any short verification codes (4-6 digits) won't come to my phone.

I have a Samsung S23 and it's a dual SIM. My Smarty SIM is still working until my PAC code goes over to 1p Mobile this week.

I just needed a verification code to be sent to me so I could use a website, and after 2 requests, I switched off the 1p Mobile e-sim, and switched Smarty back on. I then made another code request, and that came in immediately.

This isn't a one off, it happened two days ago too.

Any suggestions on for possible phone settings please? Though I guess the issue is with 1p Mobile.

It's a bit of a concern as one site where I must be verified to continue usage, doesn't give an option of a code being emailed to me either 😬

Thanks!

flaneurs_lobster · 15 March at 7:04PM

Assuming these codes are just text messages, are you able to receive "ordinary" SMS on the 1p SIM?

This bit is advice from the 1p online help may be relevant

Why am I having problems sending and receiving text messages?

Text messaging (SMS) is available to all 1pMobile customers and the service is automatically enabled as soon as you join. However, sometimes it may be necessary to update the message centre number stored in your handset. For instance, when you transfer your telephone number to 1pMobile from another network.

In this case, you must ensure that your message centre number is listed as +447958879879. This will enable you to access our network and SMS platform to send and receive text messages, both in the UK and abroad. Please refer to your mobile phone instruction manual on how to update your message centre number.

Ayr_Rage · 15 March at 7:10PM

If you are asking for a code from a bank/website etc when using 1p data then that code will go to your old Smarty number unless you have re-registered with the 1p mobile number an all your stored sites.

If you want a code to the 1p SIM you'll have to enter the number on that SIM when requesting a code.

Once you use the PAC code and your number is ported to 1p, all calls and SMS will arrive in the right place.

Edit : You are currently running two phone numbers, one for each SIM.

Frozen_up_north · 16 March at 10:42AM

I am with 1p and have had 6 digit codes by text from the likes of PayPal, no issue at all.

tinker411 · 18 March at 10:16AM

https://forums.moneysavingexpert.com/discussion/comment/81924515#Comment_81924515

Likewise, Nectar and the NHS app in my case, code requests coming through to my registered number on 1p without issue.

Murmansk · 29 March at 5:55PM

Could it conceivably be anything to do with it being an Esim? 1p don't currently seem to do them but I got the impression they were doing them a few weeks ago, but not now it would seem