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One Call car insurance
My car insurance renewal was due on 24th July with One Call. I found a cheaper quote with that and tried to contact One Call to cancel. The only way to do this was by Live Chat but every time i went on it there was over 40 people waiting. I therefore cancelled the Direct debit and mistakenly thought this would suffice.…
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What do you do when your insurance company says they will not renew your home insurance whilst a cla
My daughter discovered foul water under the suspended floors. She contacted the insurance company. her claim was accepted. She was put into temporary accommodation while the house was dried out and the cause was found. That was a year ago. The insurance company Hastings Direct employed contractors that it was agreed were…
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How soon do "Incidents" get reported on the CUE Database?
Good morning. My question is about how soon things are logged, rather than if they are logged at all. Does anyone have any info on this? Will any incident that is reported/notified to an Insurer as a Potential Claim, immediately get logged on the Insurance Company's systems and then flow into the CUE. (I am not referring…
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Life Insurance/Critical Illness Cover
I have a call with Cavendish on Thursday about life insurance/critical illness cover, but I was wondering if I might be able to get some advice beforehand so that I feel more prepared. 2 of us, own the property as joint tenants, not married. I am 40, he is 49, both healthy. I'm thinking about life insurance to pay off…
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Home insurance and continuity of cover
Hi all, has anybody managed to successfully obtain continuity of cover for home insurance, continuing the previous homeowners policy. We are in the process of moving, we had a survey on the house that we are purchasing and the surveyor noted some cracks in between the original house and single story extension that was…
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Home insurance nightmare
Hi. Any help or advice would be greatly appreciated so we bought a house in July 2023. We had a level 3 RICS survey done before moving in and it showed no issues. The house was only built in 1992 so fairly new. In December after a few small cracks appeared we put in a claim in the insurance. I also called a few builders to…
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Hit and run - told insurance but not going for repair
An uninsured driver rear-ended my stationary car The police were involved So I told the insurance There is very minor damage I've got a quote and will be able to re-claim my excess as covered by my car ins. I cant do with the hassle of getting it sprayed, leaving it for a few days etc, etc I am aware even if I don't go for…
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Not sure on what to do
I've been a home owner since 1980s. Never made a claim own residence. One claim for rental in 2006. 2nd rental has a block policy, excess is 400 (off the top of my head) - water damage from flat above in this flat. To me, it looks not too bad but letting agent thinks should put in a claim as high moisture levels on wall…
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Garage falling down, potential damage to gas line and electrics, not covered by home insurance?
Hi all, my apologies if this is in the wrong thread or category; I'm new to this! Today we discovered the front wall of our garage is falling down, and is not attached to the house, and is instead supported by what appears to be a brick, extruding about 2-3 inches from the original external wall. This front facing wall of…
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Making a claim with Admiral
Admiral Insurance is all that is bad about insurance companies. We have home, multi-car and travel insurance with them and we have now made our first claim (travel) and the experience has left us worried about any other potential claim and guaranteed we will move away from them as soon as policies expire. My wife's golf…
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Financial Ombudsman and LV
My daughter was diagnosed with leukaemia, this had a profound effect on my mental health and I tired claim on the income protection as I wasn't fit to work. LV insurance declined my insurance as 30 days before a 2 year standard mental health exclusion was to expire I asked for a ADHD assessment because I was curious after…
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automatic renewals - motoring, travel etc
I am absolutely infuriated by the policy now adopted by most insurers of automatically renewing policies unless the policyholder contacts them before the renewal date to instruct otherwise. This places the onus clearly on the policyholder - if you fail, you WILL be charged. Trying to contact insurers these days is a…
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Hastings direct with black box mileage
My daughter got insurance with hastings direct and got black box reciever in car, it was 1st car so we estimated 6000 miles fir college and back, it says they'll email when you're close to mileage, but she's now over as she got a job, but the app nor email have mentioned anything. When it ends for renewal, can we just…
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Served notice of claim following disputed liability car accident
Hello, after some advice please. Last September, my son was involved in a minor car accident on a narrow, single track lane. He reported the accident to his insurer for information purposes only, but stated he did not accept liability and did not want to make a claim - he has third party fire and theft insurance only being…
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Can I cancel life insurance but guarantee wife gets house should something happen to me?
The mortgage is under my name only. Can I cancel life insurance but guarantee my wife gets house in a will should something happen to me?
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Admiral Problems
Is anyone else having issues with their Admiral online account? Tried to log on, but it said my details were incorrect. Asked for a password reset and it said an email had been sent but nothing arrived. Email address matches what they have on my policy. Tried online chat but the Digibot said it would transfer me to an…
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Travel Insurance
We were about to purchase travel insurance last night when just before inputting card details we read this: " We`ll securely secure your payment details so further payments on your policy can be handled easily" There was no option for card details not to be stored. I would assume that after making the payment then that was…
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Building insurance put on risk
Hi I am in the process of buying and selling and have been advised by our solicitor that we should insure that the building insurance on our new property has been put on risk. What does this actually mean and what do we need to do ? Many thanks Mark.
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Home Insurance Cancelled Without Notification
Hello all. We had home insurance with the same provider, paid by DD, for a number of years. Upon moving house, I called and arranged change of address. I received email notification that cover was in place on the new address, schedule of cover in the post to the new address, confirmation of the new premiums and even a…
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End supplier failure cover
I've decided to book my flights and accommodation separately, which I've read accounts for more trips than package holidays, so shouldn't be difficult. However, having booked my accommodation already for next year, I need to get insurance sorted pronto, yet I'm struggling. Can anyone offer advice please? I've tried all the…
