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Flights, currency & car hire

Going abroad? Post questions about flights, foreign exchange and vehicle rental.

Easyjet refusing to refund cost of alternative flights to return to UK following flight cancellation
Easyjet left my octogenarian parents stranded in Gran Canaria. Flight 8692 to LGW on 25th March was cancelled. When they got to Las Palma airport the Easyjet rep said, 'sorry, we cannot help you' and closed the door. My parents paid 988 Euros to be flown to STN with another airline plus a sterling exchange fee and coach…
Easyjet refund
Easyjet have fully refunded our flight costs (£5000) to Love holidays! It is impossible to contact Love holidays to request our money. They do not have a phone number and do not reply to e-mails. What do I do now to get our money back???
Ryanair refunds
Just received confirmation of a flight refund. It is £96 short of the original cost. Am I to assume that this would be the additional costs of hold luggage and priority boarding, and the refund only applies to the flight cost? Ryanair customer service line keeping me on permanent hold as usual, running up my phone bill!!!
Overcharged online by Virgin Holidays Car Rental
Saturday 11th July I cancelled a rental car I'd booked with Virgin Holidays (via the VH Whatsapp chat) scheduled to be picked up at Orlando International Airport later this month. As I have already re booked a Virgin Holiday for next July 2021 I was offered the opportunity to transfer the booking to this future trip. I was…
Getting refund from Opodo or airline? Advice needed!
Advice Please!!! I work for the Ministry of Defence on a British Military Base in Cyprus and booked, through Opodo.com, a one off trip to Vienna in May, flying from Larnaca with Laudamotion, returning to Larnaca with Austrian Airlines on Sunday 31st May, at a cost of 335.16 Euros. The flights were cancelled because of…
Ryanair claims it'll clear 90% of its refund backlog by the end of July – MSE News
There may be new hope for Ryanair customers waiting for refunds for cancelled flights, as the airline has said it's making "rapid progress" to clear its refund backlog – but some say they're still struggling to get paid... Read the full story: 'Ryanair claims it'll clear 90% of its refund backlog by the end of July' Click…
Icelandic Currency
Hi My nephew is going to Iceland what’s the best way to get currency? Is it best to use a card or money exchange sister asked me so I said would try to find out cheers.
Trying to get a credit note from Easyjey
Myself & husband, and another couple had booked flights to Dubrovnik with EasyJet in September 2019, a month we were due to go my dad was very ill and passed away a day before we were due to go, through the GP writing a letter EasyJet gave all 4 of us a credit note. The credit note had to be spent by March, and we had to…
Flights Booked using Skyscanner via "Gotogate"
Hi All, I am planning on travelling to Malta on 10th September and returning 15th September 2020 for a music festival. Flights are difficult to come by so I went on skyscanner and found some flights which I had to fly from Manchester to Germany then Germany to Malta, then on the way back direct from Malta to Manchester. I…
Motor insurance for Ireland
I'm planning a trip to Ireland to do some seasonal work for a friend. I know I will still get basic third party motor insurance cover but I would prefer this to be upgraded to comprehensive cover as I will be there a few weeks. My insurance company have quoted me over £130 which seems exorbitant as I've already paid for…
Motorhome Hire refund
We booked a Motorhome hire back in January for the 30th March to the 18th April specifically to travel to France at a cost of around £1700 as well a Eurotunnel booking. We took out a Eurotunnel single trip Insurance and the motorhome hire company, within than £1700 also levied a £270 Insurance cost for European cover. Once…
Ryanair not to be trusted
Since March Ryanair have cancelled 4 flights we had booked between then and July. Although we originally requested part refund and part vouchers we have received nothing. We have had to book two new flights since July and pay for them and are still waiting for nearly 500GBP to be dealt with. At this stage I would be happy…
Booked a package holiday - the holiday was cancelled but the flights are still going ahead.
Booked a package holiday with "On the Beach" and the holiday was cancelled but the flights are still going ahead. I've been told i can have a refund for the holiday but lose the flight money paid. Surely this can't be right. Advice from anyone would be appreciated.
CDW on carhire
Hi folks, I have hired from Easirent on a number of occasions over the last couple of years. I am aware, based on the rules, that they're not that well thought of, and I have had a couple of weird experiences (late car arrival, refusing legit documents, having to be transferred between depots). But... they are…
WARNING! CarTrawler / Argus Car Hire - PepeCar AVOID!
CarTrawler / Argus Car Hire / Pepe Car - Rental Scam when taking a security deposit. I just returned from a trip to Barcelona. I booked car hire from the UK through Argus Car Hire arguscarhire.com which is also called CarTrawler and had a very eye-opening experience which cost me dear in my wallet. They use a company…
WIZZAIR
Good afternoon. Few days ago I bought tickets on wizzair website. I booked just flight with no extra options and before I had to pay it says 29.99GBP. As I'm regular Wizzairs customer I do not need to enter card details and security password when I'm paying. I have to enter just cvv code and payment coming through (pic 1)…
Airlines
Could anyone explain why airlines will not refund the difference, after you've paid extra to go on early morning flight, and paid for early return flight. For the airline to cancel that one, then put you on a much later flight, both ways. Then say that the policy of the airline is they don't do refunds
Easy Jet - can you change your flight free of charge and bring it forward?
I'm wondering - can I change our flights and bring them forward by 2 weeks free of charge? We are meant to travel to Portugal on 19th August for 12 day's but with the current rules on quarantine on return - we couldn't do that due to children returning to school and me returning to work, so thinking of bringing the whole…
using bank cards overseas - avoid high charges
it seems tourists are being encouraged to use cards at shops/restaurants/travel/bars etc etc and cash is no longer preferred That being case, what cards do folk use to avoid high charges ?
BA flight cancelled - not answering the phone!
I had a flight booked to Manchester which has been cancelled and I know I’m eligible for a refund because I’m not the one who cancelled it. The only thing is, they’re not answering the phone! It’s like they’re trying to avoid me so I’m not really sure how to go about getting my refund. I don’t really want a voucher as…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Flights, currency & car hire

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