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Regulator to name and shame airlines over refunds – MSE News
Aviation regulator the Civil Aviation Authority is this week expected to name and shame the airlines that have been the worst for refunds during the coronavirus pandemic. It comes after MSE presented the regulator with a dossier of 77,000 responses to our survey on travel refunds, which earlier this month found that…
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A word of praise for Eversure
Husbands hire car in Spain was hit by something falling from the car in front. Invoiced £434 damages taken from the insurance excess deposit the hire company had retained. Claimed on our annual excess policy with Eversure. Claim submitted Monday pm. At 7.30 this morning received an e-mail agreeing the re-imbursement in…
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Flights and car hire booked separately and directly with airlines and rental companies
Hi, first timer.... We ( 2 Adults and 3 Teenagers )have a holiday booked to Orlando and Cancun flying out 3rd August then 12-19 aug Orlando to Cancun RTN. Returning to uk 24/08. Virgin Atlantic flights LGW - MCO rtn Jetblue flights MCO- CUN rtn Alamo through Rentalcars.com car hire in USA Post Office Travel Insurance…
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Ryanair seat allocation
Travelled on a Ryanair flight yesterday. Encountered the following. Can someone let me know if this behaviour is legal at this minute in time as I was of the belief that companies should be allowing social distancing if it is possible rather than taking the approach of we'll let you socially distance at a price? 1. Ryanair…
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Duplicate transaction nightmare!
Yesterday I tried to book two return RyanAir flights from London to Alicante for Monday via a low cost online agent called GotoGate. After taking some time saying it was processing my Apple Pay payment, the site then displayed “we were unable to process your request” and returned me to the home screen, whereby I had to…
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Currensea v Revolut
Normally take cash in local currency when travel overseas but thinking we might be better off with a prepaid travel card instead. Can't decide between Revolut or Currensea and looking to see if one is better than the other.
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Easyjet cancelled flight - unable to get refund - next course of action
Hi,Help please. Easyjet moved my flight to another flight the same day (from 4:30 to 07:00), so a different flight number and >8 hour time difference. I was told to contact the help centre. Over 3 attemts I spent >6.5 hours on the line and did not get through.I have emailed and got not acknowledgement or reply.To whom can…
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Can I change passport details after checking in on Ryanair?
I checked into a flight for myself and daughter, not realising that she had sent her passport away for renewal. This means the passport details I have entered for her are incorrect. Does anyone know if this will be a problem at the airport? There is no option for changing these details on the Ryanair website, only for…
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Reclaim Cost of Changed Flight in March
Hello. I was booked on a flight with Sri Lankan Airlines from Sri Lanka to London on 25th March this year. As there was talk of closing airports and cancelling flights in various countries (and specifically in Sri Lanka), I changed my booking to an earlier flight on 20th March for fear of getting stranded there. Although…
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Overseas spending for 17 year old
Hi, my son is going to Europe soon with friends. As he is 17 he can’t use a credit card, what is the best/safest way for him to take his Euros? Will it have to be cash?
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British Airways Vouchers - Did you get a choice?
When your BA flight was cancelled, did they offer you a Choice of voucher or refund? I am absolutely certain they didn't offer a choice and now they say they can't/won't exchange the voucher for cash, which they say was my choice. I am livid that they are lying to me. Is anyone else struggling with this and if so is there…
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Best way to use Caxton Card
Hi, I am due to travel to Turkey on the 23/08/20 for two weeks with my wife and kids, we have just got a Caxton card and looking to find out the best way to use it in Turkey. I know the card has to be loaded up with money via the app or online but my questions are: When using a ATM machine in Turkey is it best to take out…
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Ryan air
We were due to travel to Malta on 15th July then onto Bologna on 25th July all with Ryan Air. The 15th July flight was cancelled in April/May and we have requested a refund. I had an online discussion with Ryan Air yesterday and they informed that we were unable to claim a refund on the other flight as it is going ahead. I…
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Re-booked flights not showing on schedule
Vueing allowed us to re-book (in mid June) cancelled April flights (AlicanteCardiff) to Sept dates (weds to Weds) with flight credit + flight difference fee £58. Since then these days haven't showed on V's booking schedule at all, showing only Monday and Thursday flights. I have called CS and they say flights still on…
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Flight Disruption - Return Flight Cancelled
Hi, I was wondering if anyone can answer my following question. I’m due to fly with EasyJet in August but have just checked the app and my return flight is cancelled. Outbound is still going ahead. Flight was booked last September and I think paid for using a debit card, not credit. If I request a refund off EasyJet, will…
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Travel money cards
Hi all, We are going to on holiday to Lanzarote in 7 weeks, From what we’ve read most place are only accepting card/contactless payments, can you recommend a card we can use? Bearing in mind we can get any credit so Credit cards are cards that do a check are out the question. thanks in advance 😊
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Changing flight dates
I am trying to change the dates for previously booked and paid for flights to Faro from Manchester this Sept. My new target date is end of May/early June 2021. Easyjet (outbound) want an extra £143.00 making the one-way a total of £339.00 each and Jet2 (inbound) want an extra £400.00 making the one-way £606.00 each! Grand…
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charges for using card
I have tried ringing up barclaycard but i cant get through. I have a barclaycard platinum credit card which i got in 2018. Will I be charged if I use my credit card abroad?
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Halifax Clarity Card - T&Cs change means no longer free to use?
I've just had a letter from Halifax announcing T&C changes, and buried deep within the accompanying leaflet is a note saying that they are adding a non-sterling transaction fee to purchases and cash transactions made abroad. You have to flick from the covering letter to the booklet and then be referred onto table B5 to…
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Cash Passport Raphael Bank - Can't Reload Currency
I have a multi-currency cash passport issued a couple of years ago. Last used May 2019. I checked the balance today, noticed they have started charging for inactivity. Tried to reload some Euros, got error message "try later". PS card issued by R Raphael . Aha : just discovered that they went bust in 2019. It will be…
