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Are refund fees for cancelled Royal Brunei flights legal
Our flights to Bali in August have been understandably cancelled by the airline due to Covid19 but they have given us amongst the 4 options of a refund to my credit card..... less a “Refund fee” of BND50 (~£29) per ticket which works out at approx £120. Is this legal to charge this especially as the airline cancelled and…
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Virgin just changed my airport, what can I do?
This is a rescheduled set of flights from last month. Original flights were Manchester to Vegas then Los Angeles to Manchester for the return, with an internal flight in between. Rescheduled to September we've just had an email saying that rather than the morning flight out of Manchester to Vegas they now want us to fly…
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JET2 making it impossible to cancel a holiday
Dear Martin LewisI booked a holiday a few weeks ago with Jet2 on line and via their website flying out on 1 October 2020 for 7 nights.I paid a deposit of £86.50 and the balance of £586 is due to be paid out on 23 July. I now have to cancel that holiday and I understand that I will lose my deposit.The Jet2 website does not…
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Pakistan's PIA suspended in Europe over fake pilot licence scandal
Frightening that this could happen to a national carrier
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Loganair have cancelled my booking without my consent and without a refund
I'd booked to fly from Glasgow to Benbecula in July. Given the current situation we decided we wouldn't be going and asked Loganair if it was possible to cancel my booking and refund my money. They replied that they had cancelled my booking, but would not be able to refund me. This of course means that should the flight be…
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Online check-in fee - Jet2
Booked a flight + hotel deal with Expedia - departure in 10 days. Carrier is Jet2. Knowing I’d have to pay for hold baggage i logged onto the Jet2 “manage my booking” web page. Was surprised to see Jet2 requiring £16 for checking in online as this this something that I’d never been asked to pay for before. No other…
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Car Target Group/Vehicle Rent
I hired a car in Portugal via the above agency/company in August. I took out their full insurance cover which followwing theholiday seemed a good idea - a hub cap went missing which I had to pay 150Eur for. I submitted all of the documentation to claim this back and Car Target Group confirmed they would pay out. This was…
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Ryanair June flights
I was just wondering if anyone has had a flight showing as still going with Ryanair in June? They are still showing our flight leaving from Edinburgh on the 28th against the FCO advice unless essential. All other operators have cancelled (I was going with BA from LHR and my wife Edinburgh with Ryanair). Although not…
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Moved: Cancelled Flight
This discussion has been moved.
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Emirates ombudsman?
Does anyone know of the ombudsman or who/how to get a policy complaint escalated? My husband and I flew from Khartoum to Heathrow with our bicycles at the end of March. We were told we could fly with 2x 23kg baggage each and that if our bikes were within the dimensions stated on their policy, they would have free passage.…
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FairFX Currency Card Suspended
Hi I have just received notice from FairFX that the FCA has suspended their Currency Card until further notice. Funds are to be held in a holding account until further notice.. so annoying after all the Covid and travel restrictions, my travel to France on the 26th July has just been confirmed after all the uncertainty.…
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£715 to fly cat home. Justifiable?
Hi, We are going to fly from Rhodes GREECE to Glagow in July (we hope) the cost for us 2x adults incl 2 x 20KG cases under £500 to take the cat in the correct container on the same plane £715 + extra charge on arrival at Glasgow as the only plane to Glasgow arrives after 0100hrs and even with all the correct paper work…
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Flight booking not cancelled
I've seen a lot of advice about what to do if flights/holidays are cancelled but what if they aren't? I've got a flight booking with BA (booked before the virus was a problem) for a 2 week break which is getting closer and closer but still not cancelled. The destination is still enforcing quarantine so no point in going.…
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Multi airline flight ticket
I have a flight booked from Leeds Bradford to Toronto (return) on a multi airline ticket booked with Lastminute.com departing on July 30th 2020, returning on August 3rd 2020. The flights are with BA & Air Canada (connection at Heathrow). BA recently announced that they have pulled out of Leeds Bradford and all flights are…
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Taking two dogs to France :we need to hire a car from England
To me it is a total mystery we cannot take dogs on the Eurostar hence our problems each summer!!! Plus the Coronavirus...🙄 Does anyone know how to cross the border with a hired car and pay as little as possible for one month stay in France??? I have a car insured in France and Alliantz will insure the hired car for free on…
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Problems with Expedia.
In 2019 we flew to Siem Reap having booked a package with Expedia. The flights were with China Southern Airlines via Amsterdam and Ghuangzhou. The London Amsterdam leg was with KLM on behalf of CSA. The first leg was delayed and we missed the connection. We were re-booked onto the next available flight, 24 hours later. We…
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How do I get a no show letter from TUI?
Trying to get a "no-show" letter, for insurance purposes, from TUI, seems to be an impossible task. My wife and I were booked to fly to Mallorca with my mother to celebrate my mother's 90th birthday, but we couldn't go because my mother had to be admitted to hospital for emergency surgery on the day before the flight. My…
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Really simple discount on Avis and Budget car rentals
As simple as it comes if you are a BAEC (British Airways Executive Club) member. If not, become a member by enrolling here. Its free and your membership starts straight away. You start as a "Blue" member. Then go to the car rental page for BAEC members Put in your rental details and be sure to select BA Executive Blue as…
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Thai airways voucher
Hello all, I work(ed) on a cruise ship. Myself and a colleague had to fly home from Australia at the end of March due to the cancellation of all cruises. I booked my colleague’s flight using Expedia on March 24th to fly on the 25th to London via Bangkok. Within the 24 hour cancellation period, Thai airways sent an email…
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Can't get hold of easy jet and no reply
Hi I desperately need some help! In February we were given a flight voucher via email from easy jet which needs to be booked by August. I've tried booking flight online with the voucher and the code doesn't work. The phone number to customer services is permanently too busy to answer, there is a recorded message asking to…
