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Flights, currency & car hire

Going abroad? Post questions about flights, foreign exchange and vehicle rental.

Ryan air
We were due to travel to Malta on 15th July then onto Bologna on 25th July all with Ryan Air. The 15th July flight was cancelled in April/May and we have requested a refund. I had an online discussion with Ryan Air yesterday and they informed that we were unable to claim a refund on the other flight as it is going ahead. I…
Re-booked flights not showing on schedule
Vueing allowed us to re-book (in mid June) cancelled April flights (AlicanteCardiff) to Sept dates (weds to Weds) with flight credit + flight difference fee £58. Since then these days haven't showed on V's booking schedule at all, showing only Monday and Thursday flights. I have called CS and they say flights still on…
Flight Disruption - Return Flight Cancelled
Hi, I was wondering if anyone can answer my following question. I’m due to fly with EasyJet in August but have just checked the app and my return flight is cancelled. Outbound is still going ahead. Flight was booked last September and I think paid for using a debit card, not credit. If I request a refund off EasyJet, will…
Travel money cards
Hi all, We are going to on holiday to Lanzarote in 7 weeks, From what we’ve read most place are only accepting card/contactless payments, can you recommend a card we can use? Bearing in mind we can get any credit so Credit cards are cards that do a check are out the question. thanks in advance 😊
Changing flight dates
I am trying to change the dates for previously booked and paid for flights to Faro from Manchester this Sept. My new target date is end of May/early June 2021. Easyjet (outbound) want an extra £143.00 making the one-way a total of £339.00 each and Jet2 (inbound) want an extra £400.00 making the one-way £606.00 each! Grand…
charges for using card
I have tried ringing up barclaycard but i cant get through. I have a barclaycard platinum credit card which i got in 2018. Will I be charged if I use my credit card abroad?
Halifax Clarity Card - T&Cs change means no longer free to use?
I've just had a letter from Halifax announcing T&C changes, and buried deep within the accompanying leaflet is a note saying that they are adding a non-sterling transaction fee to purchases and cash transactions made abroad. You have to flick from the covering letter to the booklet and then be referred onto table B5 to…
Cash Passport Raphael Bank - Can't Reload Currency
I have a multi-currency cash passport issued a couple of years ago. Last used May 2019. I checked the balance today, noticed they have started charging for inactivity. Tried to reload some Euros, got error message "try later". PS card issued by R Raphael . Aha : just discovered that they went bust in 2019. It will be…
Hire car hit and ran
Today an enterprise Luton hire van hit my car parked outside my house. I have 4 children under 5 so was unable to run to get the Reg. My neighbour who heard the almighty bang ran after it and wrote down the REG but it was incorrect. I put shout outs on local sites to see if anyone saw anything. The police said without the…
WizzAir Admin fee recovery
Booked directly with WizzAir however they recently changed the agreed flight dates so I have requested a 100% refund. This is less the admin fee which is about £80 all up. Has anyone successfully recovered the admin fee from WizzAir in a similar situation and if so how? I'm not asking the little nasty preachy forum trolls…
Best card to use for New Zealand
Hello I am soon traveling for Critical purpose to New Zealand, what is the best card to use to not get charged a lot for exchange rate. Any advice would be so useful thank you
Trying to contact EasyJet by phone about refunds, and flight changes
We are still waiting for refund or vouchers from earlier flights. We also have flights booked for Croatia in September which EasyJet say are running, but we cannot go due to still shielding. Need to get in touch with Easyjet by phone but cannot find a number that gets any response. Please can anyone help with contact…
CONNED out of compensation by WIZZ AIR
Wizz air are laying on flights to avoid the pay out of compensation to those abiding by the enforced lock down imposed. This can't be fair, for a company to cheat people out of their hard earned cash. How can they get away with this trick.
Thrifty Car Hire via CarRentals.com - Italy
Hello - has anyone ever used the above? I’ve found a rate for a trip in August which is comparatively fantastic compared to other rates on the comparison sites - roughly 50%. Surprisingly though I did not require to input credit card details to reserve the rate, although inputting the confirmation on the Thrifty website…
Better card to use abroad?
After looking on MSE I think both the cards that I have, Nationwide FlexPlus debit card and Santander Zero credit card (balance always paid in full) are good value when abroad. For those much better than me with comparisons is one better than the other? Many thanks.
EasyJet refunds and vouchers
Hi, we were booked to fly on 31st May, but due to Covid19 our flight was cancelled. Sent email requesting date change and in the end took the voucher option. We have not received voucher, it is supposed to be sent within 28days, it’s now mid July. Tried phoning EasyJet, no answer. We have now booked and paid again to fly…
Easy Jet - no confirmation email
Hi Guys, I’m after some advice. On Thursday I went onto the easyJet app and booked flights for summer 2021. I paid using Apple Pay and got a notification from my bank telling me the payment was pending. But no confirmation email from easyJet. The payment is still pending. The flights have gone up over £1000 since I booked…
Easyjet Flights cancelled?
Hi We've booked flights through easyJet from Newcastle to Malta two weeks ago for August. Now when you look at their flight schedule, it starts from September, so it looks like our flights have been cancelled. If you input our booking reference into their website, we can amend seats and even book hotels and airport parking…
Easyjet refusing to refund cost of alternative flights to return to UK following flight cancellation
Easyjet left my octogenarian parents stranded in Gran Canaria. Flight 8692 to LGW on 25th March was cancelled. When they got to Las Palma airport the Easyjet rep said, 'sorry, we cannot help you' and closed the door. My parents paid 988 Euros to be flown to STN with another airline plus a sterling exchange fee and coach…
Easyjet refund
Easyjet have fully refunded our flight costs (£5000) to Love holidays! It is impossible to contact Love holidays to request our money. They do not have a phone number and do not reply to e-mails. What do I do now to get our money back???

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
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Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
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Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
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Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Flights, currency & car hire

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