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How long does a buyer have to accept or refuse a partial refund?
I have searched for this but can’t find the answer. We agreed on the amount of the partial refund via ebay messages, I offered it in the Case but have not yet heard from the buyer. I can’t do anything else within the case until the buyer has accepted or rejected the partial offer. It’s been 10 days so far. Is there a time…
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Advice on dealing with a difficult buyer who's demanding a refund?
I've sold an internet router on eBay and the buyer claims it's not working (more detail below). I've tried to resolve the issues / help support them but they're flat-out refusing any help or tech support. I don't accept returns but feel that eBay will force me to accept it. Any advice? The internet router has a special…
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Is it still possible to pay for Special Delivery using stamps?
I recently bought a big load of mint condition stamps from a philately shop at a 15% discount to face value. I now have a package to send by Special Delivery. Is it still possible to use stamps to pay for Special Delivery? I can't see why it wouldn't be, but I don't want to stick a dozen stamps on to my package only to…
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Selling something valuable
Good afternoon mum thinking of how I might sell my motorhome which is worth maybe in excess of £100k. How can I ensure that any payment is legitimate and is safely in my account and can’t be declined before I handover the motorhome
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PayPal for private sellers ?
What type of PayPal payment should I be asking for when selling items on Facebook Marketplace as a private person not a business to avoid refund claims or scams ? I inform my buyers I only post items at the their risk, I keep proof of posting thats all I offer, no refunds or returns. My items are accurately described used…
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RM Tracking Still Down?
RM Track and Trace has been down for several days now. Anyone have any updates? Some eBay items still show up as delivered ok though - I have one item that is not showing delivered, and obviously can't track it, but fortunately have received positive feedback from the buyer anyways. But I do like to keep a check on the RM…
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Very high feedback non payers
I know this gets rehashed a lot but I have been amazed at the amount of non paying bidders that have exceptionally high feedback- all saying things like 'super fast payment' and suchlike. If it was just happening on one account I would think I had picked up a stalker somewhere, but it is happening across them all. It might…
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Post office and Evri collaboration trial
This might be worth keeping an eye on going forward https://www.dailymail.co.uk/news/article-11435369/Post-Office-brings-Evri-delivery-50-sites-new-end-end-delivery-deal-thats-not-Royal-Mail.html
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Ebay Sellers That Don't Respond.
I've noticed, over the last 6 months, that most of the sellers i contact don't reply to questions i ask about their items - and it's annoying and frustrating, and results in me not buying the item incase it doesn't fit then either returning it or if not permitted i'm stuck with something i can't wear. I've only ever bought…
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How do I handle this ??
Hi, Buyer bought cardigan described Medium in title and in description - along with pit to pit measurement in description, along with photos showing tag as M (mediium) However buyer is arguing that I should have described this as a size 14 as claiming the label states 14, and I should be refunding her in full and will be…
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Is this an eBay scam?
Hi, I've ordered some headlamp bulbs on eBay and have received a cheap and nasty junk jewellery bracelet. I recall reading somewhere about something like this being some kind of scam. I paid through eBay originally and they sent an email saying payment did not go through can I try again and so I paid again through eBay but…
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Basic Info for Private sellers starting on eBay.
I have noticed a rise in the number of people on various forums asking about selling on ebay for the first time to get some extra money for bills or such like. If there are any newbies reading this (and I have mentioned MSE to a few people) then do consider listing a few bits and pieces this month. If you are new to ebay…
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Ebay listing font issue
Oh how I hate the revised Ebay listing process! Can anybody please explain to me why when I now write the listing I use the default 14pt Arial but when it goes live, parts of the description's in a serif font that looks something like Times New Roman? Going to "revise listing", selecting the text and changing it doesn't…
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Ebay Private Seller & Promoted Listing - "Pay just £1.49 (incl. VAT) Boost visibility until it ends"
I have a couple of items that I believe would benefit from a bit more exposure. Think fashion, art, Etc. where people are browsing items rather than specific items where key word searches work best. So my offer to promote shows as above, "Pay just £1.49 (incl. VAT) Boost visibility until it ends". Am I right in saying that…
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Post office cant accept my small parcel with ebay printed lable tracked 48 £2.85
Item sold last night, printed the lable and paid for royal mail tracked 48, £2.85, my local post office is shut Saturday afternoon but there is another that is open until 10pm so I walked there, when they scanned the lable they got a message, post office cant accept contact royal mail.Anyone got any idea why, what may be…
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How to handle this ebay refund
I had a multiple quantity BIN listing with free postage. A buyer made a best offer for a quantity of 4 identical items which I accepted. The buyer has now sent me a message saying they have opened one of the items, doesn't like it and wants to return the other 3 unopened ones for a refund. They have asked for a returns…
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ebay 'estimated delivery' wrong..
I've had loads of buyers recently asking where items are and if the tracking information is correct. This has escalated to the point of some of them opening INR disputes and leaving me poor feedback. My star ratings have also dropped and I have a few defects now on my account but I think these might have been left…
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Sending to Germany via Ebay
I have a customer in Germany who wants to buy an item that is on my web site. The price is £12 plus £6 postage (£18 in total) but there will be VAT and a customs clearance fee to pay when it arrives. Neither she or I know how much this will be.I was wondering if I could put it on Ebay for £18 with free postage to Germany…
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VAT charged twice i.e 40% on imported goods
Seems like I'm first in UK who faced a problem It is very simple Goods bought from China at online marketplace.2 orders placed to a trader1st order on total £100.002nd order on total £50.00 As per rules valid from 1st January 2021 each order less than £135.00 is charged VAT at the point of sale soon 1st order I paid £20.00…
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Posting to UK from USA
Hello, am after any advice or experience from any of you knowledgeable lot. Basically I have an item of lost property left at a hotel in New York recently, and the hotel said if I arrange postage they will send it home to me here in the UK. It’s not heavy and will fit in a large envelope. There seem to be lots of delivery…
