Depop item didnt arrive

longwalks1

Asking for a colleague.  They purchased an item from selling site Depop and paid via Paypal.  After 2 weeks they chased it up as it hadnt arrived, and the seller took a day or 2 each time to respond, making multiple excuses including it was delivered, then it wasnt delivered as no one was home to sign for it.  Ring doorbell tells a different story as no parcel was even attempted to deliver.
Raised a ticket with Paypal, uploaded all the screenshots.  Kept checking back and Paypal was saying 'waiting for seller to respond' so my colleague left it, assuming/expecting if still no response, then it'd be settled in her favour and her payment refunded (was for £90).
She got an email monday saying it hadn't been escalated in time so was settled in the sellers favour, case closed.

So now she's £90 down, the seller still has the item and not responding.  Is there anything she can do please?

soolin

I don’t believe PayPal will re open a case where buyer failed to escalate, it might just be worth a phone call to them just in case. 

I haven’t used Depop, is there any escalation available through them? 

GadgetGuru

Credit Card chargeback?