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Problems with RMSD and proof of postage
Hey folks, I'm after a bit of advice from anyone in the know... I posted a parcel to someone using the RMSD service. The postage was paid online, with a free collection arranged. Unfortunately, the parcel arrived with the recipient 2 days late, and with the contents missing! Therefore, I need to submit a claim, for both…
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DPD Local as an alternative to RM?
I am considering using DPD local's "Door to Door" service as an alternative to Royal Mail during the strike action. Does anyone know if DPD Local always deliver to the customer's address, or do items get left at DPD collection points if nobody is at home? That is to say will the parcel will be taken back to the depot so…
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Dates for Delivery companies AFTER Christmas!
It really annoys me that although delivery companies state last posting dates for Christmas they never state when they will resume services after or even between Christmas and New Year. Sorry for the rant, just had to get it out there as I always end up having to phone parcel shop etc to find out when they will be picking…
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Big, heavy item not collected
I auctioned an old item of office equipment, and the only bid was £1. So, it sold at that price, and the buyer paid. In fact, for anyone who can use it, it is a fantastic bargain at that price. However, the buyer has not responded to any communications. I do want rid of the thing fairly soon, and obviously the £1 is…
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Ebay - am I about to be scammed?
I sold a fairly high value item (£600) on the basis that it would be picked up from my home. The buyer has paid for the item through ebay. Now, I have had a message that the buyer is out of the country and will send his friend to pick up the item. The buyer has loads of good feedback, and lives a few miles away, so it all…
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Sending heavy Ceramics abroad ?
Hi, can anyone recommend options for sending heavy ceramic sculptures (c. 3 -5kg) sold on eBay abroad, most likely USA or China ?The foreign sale option would increase the likelihood of selling. However, I'm hitting a brick wall, as Royal Mail is out given the weight. Parcelforce is out re Ceramics compensation exclusion.…
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Returning an unwanted ebay item using my own label?
I wish to return a small value item and want to use my own postage label.According to the Returns Help Page I can use my own tracker.However,the only option on the Return page under 'Select a Courier' is Royal Mail or Parcelforce(all three options cost more than the item value).There is no option to use 'Other'...... Has…
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Refund before case opened?
Hi, a parcel I sent via RM on 21/11 has not arrived. It was a large letter containing a computer game, not too dear, so no tracking. The buyer has let me know by message that it has not arrived. Am i best to refund now or advise them to open a case of item not received and then do the refund? I'm not quite clear on which…
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Delayed Orders and Refund Window
Hi everyone, How long do you wait before refunding a buyer for a delayed order?I have 2 orders that are delayed past the 7 days mark now and buyers are getting impatient. I want to refund them but there's no resolution to my lost item claim yet.What would happen if for example I refund them now, and next week the item gets…
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Ebay delivery
I sold a coat on Ebay. I purchased next day delivery from Ebay using Evri. Not only did it not arrive next day, it still hasn't been delivered almost 4 weeks on. Evri is impossible to contact & Ebay says it only facilitated the delivery, I have to contact Evri. IMHO, I paid Ebay, my contract is with Ebay but they say it is…
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Seller sent me a return label via messages
I recently purchased a basin tap but unfortunately it leaks so I requested a return. The seller then sent me a Royal Mail return label with his address via ebay messages. Is it safe for me to return the item to him via this label? The tracking number on the return label is very small and quite blurry.
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Items missing from my sealed parcel
Hi so I had a parcel delivered it was sealed but had 2 items missing out of the pack been in touch with company they have said they looked on cctv and it was packed, I’ve seen previous messages from another member on here that had the same thing done. It seems to have a bad reputation any suggestions pls
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Parcelforce charging £1 to track
Hi . Thanks for taking the time . A family member ordered from a company called homary.uk a few weeks ago . They have not received the goods yet and trying to contact . She was given a tracking number . Logging onto the parcelforce website to track . They want £1 payable by card details . Is this a scam ? Any one heard of…
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EBay buying advice
I’ve seen a piece of furniture on eBay that I’m interested in. I’ve never used eBay so apologies if this is a stupid question. It’s collection only, which is fine, and condition just described as ‘used’. I want to send my friend to check the condition of it first, and if it’s ok, she’ll let me know and I can pay for it via…
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RM tracked 48 large letter - no qr code
Is this right? Previously when I post small parcel, there is always qr code for me to go to royal mail to get it printed out. I just paid for royal mail tracked 48 large letter 500g £2.7, email (and website) say qr code unavailable. Not sure if it is normal for large letter T48 or error from royal mail. Anyone have…
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Best app
Hi hopefully someone can advise have quite a few boxes of books I want to get rid of but don't have the patience to sell them on Ebay as need the spare bedroom back. Most of the books are cookery books I've purchased online. They're unused so brand new, they were looked at them out on a shelf and forgotten about as I look…
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Posting a "Collection Only" Item
Hey all, I have a question regarding collection only orders.I have sold an item that was set as collection in person but I agreed to have it posted at my own expense.I have bought the fully tracked label and have added tracking number to order details in eBay. Would I be covered if let's say the buyer decides to say he did…
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Cheap Parcel Delivery - official discussion
Hi all, This is the new discussion for the Cheap Parcel Delivery article, so please post your feedback on your parcel delivery experiences. The previous five discussions have now been closed, but can be found here for reference: Thread 1, Thread 2, Thread 3, Thread 4, Thread 5. Note: This thread is meant for posting…
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Pre-paid envelopes
Hi Does anyone know what happens to pre-paid envelopes when postage stamps change next year?
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Error in item specifics
Hello Everyone I have recently bought an item on ebay. The item specifics contain an error in fabric composition although the photos show the label with the correct fabric composition it is small and i did not notice this having taken the written 'item specifics' as correct at time of bidding. What are the rules on this..…
