What would you do ... incorrect postage

Recently I have been adding to my listings the option of picking delivery, either with Royal Mail or EVRi, with a 30p difference in price.

I added wording basically saying Royal Mail, all UK destinations and EVRi to England, Wales and Scotland mainland only

On Saturday I got a sale to Northern Ireland, but decided just to send it anyway with RM with a loss of 30p to myself. Now today, I get another sale, to the Shetlands. Again the buyer has paid me the cheaper price picking EVRi.

Would folk just post the items off or would they ask extra for postage.


  • apw81
    apw81 Forumite Posts: 103
    100 Posts First Anniversary Name Dropper
    I would shoulder the loss and post the items. I would then change my postage settings to avoid it happening by either making them both the same price, or removing Evri as an option. Not aware eBay has the functions for setting up exclusions by courier; all or nothing under the current options.

    If you’re relying in people finding and reading your instructions before picking postage, you’re probably wasting your time and you’ll keep on getting this. People don’t read much, especially so when using the mobile apps where descriptions and the rest are hidden away.

    Or, put your prices up and offer free shipping. Then you can pick whichever you want for wherever you’re sending.
  • se2020
    se2020 Forumite Posts: 304
    Third Anniversary 100 Posts Name Dropper
    I put all my items as buy-it-now with best offer.
    Free postage included and I price that in to cover all destinations. 

    If I get an offer I can then see the destinations before deciding to accept or counter remote locations with a higher offer.

    I have had one or two buyers that originally send an offer with a UK mainland address and then change it to a remote address at checkout but I just take the loss on those ones and keep a list of the names incase they try it again..
  • WLM21
    WLM21 Forumite Posts: 1,449
    Part of the Furniture 500 Posts Combo Breaker
    OP here .. thank you for your replies
  • the_lunatic_is_in_my_head
    the_lunatic_is_in_my_head Forumite Posts: 6,501
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Hello OP

    You need to set a postage rates table to apply surcharges to regional areas:


    Select edit on "Use postage rate tables" and you can set prices by region. 

    9 out of 10 people will pick the cheapest postage rate (or the top one entered in the listing that applies at Checkout). 

    In your situation I wouldn't risk upsetting a buyer to ask for 30p to post Royal Mail, in any event it's not worth the time for a few pennies. :) 
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