Selling a product to a company

jafo666

Hi everyone,


Hope someone can help, 

I decided to trade in a pristine Sony A7iii with a low shutter count to a company called MPB.

The company provided a pre-paid return label which I used, it was returned with all original accessories and in the original box, I then placed it inside a courier bag and taped the return label on.

The communication wasn't great and I have had to constantly chase for updates after it showed it had been received by them via DPD and I had not heard anything two weeks later.

They have now told me that the package they have received contained dish washer tablets and they would do an investigation, I had to supply; Driving License, Utility Bill, Bank Statement, Proof of original purchase, DPD Collection Card, Serial Number of camera)

After complying with everything they have asked they have said they are denying my claim!

I have sent away a camera and now neither have the camera nor the money!

They are arguing that the item I sent and they have received looks similar externally however there are also some discrepancies with the information they have provided.

You cannot call them, they tell you everything is done via e-mail. I sent a recorded letter as instructed by Citizens Advice which they ignored and said they didn't receive although I have proof they got it.

Apart from going to the small claims court and paying £80.00 I'm not sure what else to do,

Thanks

DullGreyGuy

Have sold a lot of equipement to MBP when I didn't want the faff of using eBay and never had a problem with them. They even added an extra £10 when I forgot to remove the UV filter I was using as a lens protector when selling a lens.

As to recorded delivery... for companies that receive a lot of mail, which I imagine they do, it doesn't work in the same way. The post room gets handed a sack of stuff with often several sheets of things allegedly in the bag and it all just gets scribbled. No check is done at the time that what's in the bag(s) matches what's on the sheet. 

As you say, your only option is probably to send a letter before action, not recorded delivery but just with a certificate of posting and then onwards to the county court. You'll also want to think what evidence you have to substantiate your version of events that you sent the camera -v- what is probably their evidence of opening your parcel and finding something other than a camera inside.

tightauldgit

If they're refusing to entertain you then probably legal action is your only recourse. But yes as mentioned, you'd have to think about what case you can present that you did indeed hand over a camera to the courier. 

Once it's in the couriers hands then it's their responsibility and the responsibility of the buyer since they paid for the postage but you'd have to show on balance that you did give them a camera and not dishwasher tabs. 

Of course if you threaen them with court and/or start an action they may simply cave rather than defend it