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UPS

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Hi - trying to check on this ….. 

UPS left a parcel from a retailer in a green bin. The photo doesn’t show anything - not our house, our the bin just a box on top of cardboard. We didn’t authorise it to be left in a dustbin as it’s not a secure place for us. We were also on holiday. We had however asked them to leave it with our neighbour. 

So it’s gone missing ….. 

UPS are trying to deal with me directly which I believe is not correct as it’s the retailers contract with them. I don’t care but they keep sending a driver round to interview us & fill in paperwork. 

Again happy to do this but it should be coming on email from New Balance & not a driver turning up at the door. 

We haven’t been in the 3 times they have tried anyway & also I had s bad experience with an abusive Hermes delivery driver at the door when I was home on my own with my baby once. Luckily a male neighbour came to intervene so I am a bit wary of this. 

Can anyone advise please as despite speaking to UPS the driver keeps on coming round. 

Thanks! 

Comments

  • tightauldgit
    tightauldgit Posts: 2,628 Forumite
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    While the contract is between the sender and the courier if something has been lost then UPS may wish to investigate and speak to the recipient. Just speak to them and answer their questions and the problem will go away, surely?
  • soolin
    soolin Posts: 72,541 Ambassador
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    If you find my recent thread on RM you will note that I was the buyer and had to do all the leg work myself, my seller had tracking showing delivery and whilst sympathetic, was unwilling to spend hours sorting it out. 

    I think the retailer should be the first port of call , (before this last mis delivered parcel we had recently lost another but seller refunded and said they would chase up RM) , but realistically if they are not overly helpful you may have to persue this yourself via other means. 
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  • min21
    min21 Posts: 10 Forumite
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    While the contract is between the sender and the courier if something has been lost then UPS may wish to investigate and speak to the recipient. Just speak to them and answer their questions and the problem will go away, surely?
    Well absolutely but as I said the 3 times they have tried we haven’t been in & go away again for a week tomorrow. They want me to sign something so am just saying should they not email it? Rather than keep turning up? It’s been 4 weeks already …. 
  • RFW
    RFW Posts: 10,042 Forumite
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    soolin said:

    I think the retailer should be the first port of call , (before this last mis delivered parcel we had recently lost another but seller refunded and said they would chase up RM) , but realistically if they are not overly helpful you may have to persue this yourself via other means. 
    I agree, contact the retailer. I'm assuming the tracking shows the item as delivered to your address?

    The other question would be how much was it and how did you pay?

    I use UPS quite a lot in 3 different towns, in 2 of them they're excellent, in the 3rd they're dreadful. Like most of the couriers when they do something wrong they don't have a good way of dealing with it.

    .
  • min21
    min21 Posts: 10 Forumite
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    The retailer are awful. The tracking shows delivered with a photo which could be our recycling bin but we have a card also saying they put it in a bin. However we weren’t at home so by the time we got home no box anywhere. 

    It’s £140 so quite a bit of money. The crazy thing is there is a UPS access point just 2 minutes round the corner so why leave it a bin? 

    It’s more is it usual for a driver to come round & “interview” us? To sign a document? Just email it to me! 

    I have never had an issue with UPS — always brilliant until now. 
  • RFW
    RFW Posts: 10,042 Forumite
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    min21 said:

    It’s £140 so quite a bit of money.



    How did you pay? You'll have more options for getting your money back if you paid by credit card and/or Paypal.
    .
  • min21
    min21 Posts: 10 Forumite
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    Stupidly I just used my debit card but I will contact my bank for a chargeback if get nowhere with the retailer or UPS …… all just exhausting - the downside of online shopping! 
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