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Pre-paid envelopes
Hi Does anyone know what happens to pre-paid envelopes when postage stamps change next year?
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Error in item specifics
Hello Everyone I have recently bought an item on ebay. The item specifics contain an error in fabric composition although the photos show the label with the correct fabric composition it is small and i did not notice this having taken the written 'item specifics' as correct at time of bidding. What are the rules on this..…
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DPD lost parcel
I don't know what to do and need some advice. I paid to return some riding boots to an online retailer with DPD. They were too big and so I decided to return them. They cost £120, so insured the service through DPD for the full value of the boots. I receive a call from the retailer a couple of days later to say that the…
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Item listed during offer, not paid, will offer apply to 2nd chance offer?
Listed an item during the last 80%offer. Sold for over £50. 2 bidders. Winning bidder still has not paid. The 5 days to cancel will be AFTER the current offer. I am very keen to sell it this time and not wait till after Christmas. Gut feeling that the winning buyer is not going to pay. He has not replied to my message as I…
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DPD delivery
I have an iPhone being delivered tomorrow by DPD on behalf of SKY. I am a teacher and work Monday to Friday but it says I can’t switch to a Saturday delivery or get it delivered to one of their affiliate shops for me to collect after work. Any idea what I can do?
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EBay delivery dates
I have just listed an item with a 3 day dispatch and the listing says "get it by Wednesday 7th or Thursday 8th. If I posted on the third day that would be Wednesday 7th so how does ebay work that out???
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Ebay revising postage charge for additional items on live listing.
I had several of the same item to sell so set up a listing and entered the number I had to sell. I chose Royal Mail 2nd Class Small Parcel for the postage. After listing I thought I'd better offer buyers the option of 1st class so I revised the listing accordingly. However, when viewing the postage on the listing an amount…
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Facebook Marketplace
Hi, How can I unsubscribe / delete marketplace groups which are no longer relevant to me? o:)
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relisting an item and discount fvf
Hi, would I be able to end a listing and use the relist facility and still utilise the 80% discount or would I have to start a completely new listing? thanks for any advice.
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EBay seller protection during strikes
This is a bit out of date as it doesn’t take into account the next batch of RM strikes. However the thing to note that is while INR seller strikes will not be counted in seller metrics eBay are NOT apparently extending the time in which a buyer can open one. So sellers will be needing to refund within the usual time frames…
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DRS keep sending messages
Hi I've had a fee of 15.99 waved by ebay but Drs keep texting me and emailing me. Is there a way to stop it. Is there a letter that I can send to stop it. Please help
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Royal Mail Recorded Delivery Not Arrived....
Hello all, I sent a parcel recorded delivery 1st Class last Sunday 20th November and it has still not arrived. I know the strikes were towards the end of last week but does anyone have any knowledge of them having backlogs which would effect the early part of the week, or do you think this should have arrived by now? When…
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eBay seller - uk tax ???
I have been buying stuff mainly video game and mobile phone online at supermarket or Amazon when there is a bargain. My intention was to get my money back with these gift card I have purchased from my amex credit card. However I have now sold more than I expect and worry since I have been selling the same item over and…
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ebay sale via Royal Mail - Europe vs Australia vs US
So i've been doing any European sales using Royal Mail Online whereby you can select Sale Of Goods in the options and add the ebay order number and whatever, so the printed label has the IOSS info, and this indcates the sales tax has already been paid and the reciptent won't get charged import fees. I recently had a sale…
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Cancel unpaid item
Buyer won an auction on Sunday night, looking at the options on the cancel order flow it's just the usual OOS, address issue, buyer asked. Is there a specific way to cancel unpaid items please?
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How to security mark valuable swarovski figurine before sale?
Hello My 13yo bought a swarovski figurine with money received when his Granny died and he's recently discovered it's increased more than 5 fold in value and wants to sell to buy a PS5! We have been warned, however, to security mark it with a uv pen so if someone buys it then sends us their broken one back in the post we…
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ebay fee on item ended early.
Hi, so, like I always do, I recently listed some items on the 70% of selling fees promotion at weekends, one of which was a camera for £59.99. I got a bid on it soon after (24th Nov) but then the bidder asked me to cancel his bid, so I did (25th Nov). A day later some else emailed me about the listing and pointed out I had…
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Can I use postal strike as an excuse to return items bought on Ebay?
I bought some bits and pieces from 4 different sellers on Ebay on 17th Nov and they all should have been delivered by Sat 24th to Monday 26th November. Total value £15 However non have been delivered and I have just been given a trial of Amazon prime so I can buy all the stuff on Amazon and get it delivered tomorrow post…
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Packlink poor service
I have had a bad experience trying to claim for an Ebay parcel I sent via UPS using their Packlink service. Their tracking states that it got stolen during transit to buyer and can't discuss it with me only the shipper! Packlink has no actual email address or contact number just their online claim form which can't upload…
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Ebay item gone missing at sorting office
Hi i sold an item on ebay the purchaser has opened a case for non delivery, whilst at the same time sending a message to me saying the po tried to deliver it twice and no one was home, they then took it back to the sorting office for collection, it has now gone missing. The buyer wants a refund from me, am i liable to…